🛑 How do I cancel my order?Updated a month ago

We’re so sorry to hear you're thinking about canceling your order! Before you go, here's a little North Pole magic that might help:

✅ If your order is Unfulfilled, you can still:

• Edit personalized items (like your Santa Letter, nice certificate, etc...)

• Update the shipping name & address

Just log into your Member Account to make those changes!

🔴 Need to cancel or modify an order?
If your order is still marked as Unfulfilled, we may be able to help make bigger changes before it processes. 

If you're sure you’d like to cancel your order:

• The order must still be Unfulfilled

• Just contact our helpful elves and we’ll take care of it right away!