packagefromsanta

PackageFromSanta.com help center. Inquire on orders, shipping, questions and more!

PackageFromSanta.com Help Center

Multiple packages shipped on the same day and/or to the same address could arrive on different days if separated during transit. 📅  USPS & UPS have 'No Guarantee' due to the holiday rush. 😔 

🚚 Shipping time per the USPS shipping guidelines* 

USA- First Class: No Tracking
1-5 shipping days 

USA - Priority: Tracking Available 
Typically, 2-3 shipping days   

CANADA - First Class: No Tracking
7-20 business days 


🚚 Shipping times per UPS shipping guidelines* (USA ORDERS) 

ALL UPS shipments: Tracking Available

USA - UPS Ground: 
1-5 business days, M-F, by 8 PM.

USA - UPS 2nd Day Air: 
2 business days, M-F, by 8 PM. 

USA - UPS Next Day Air: 
1 business day, M-F, by 8 PM.  

📅 Note: Certain conditions that could delay your shipments, such as bad weather, postal delays, and customs (when shipping to Canada) are beyond the control of PackageFromSanta.com. 

*Canadian delivery varies by destination & customs regulations. They may require additional shipping time. 


Get more information

Order Help

Billing Questions

Account & Email Issues

Shipping & Delivery

Bonus Items

Santa Videos: Support

Santa Calls: Support

Tech Support