How do I request a callback?Updated 2 hours ago

☎️ Our Customer Service Elves are happy to give you a call!

To help protect the Christmas magic, we don’t publish a direct phone number on our website or Help Center. Otherwise, we’d probably get quite a few little Santa believers calling the North Pole. 🎅✨

If you’d like a call, please use our contact form and include:

• Your best phone number
• The best time to reach you
• A brief note about how we can help

Our team may call from a 586 area code, or the call may appear as Unknown Caller.

🎄 If we need to leave a voicemail, we’ll be careful not to spoil the Christmas magic by mentioning Package From Santa® by name.

If we can’t reach you by phone, we may follow up by email.