packagefromsanta

We&apos;re sad to see you leave! <img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2024072519-3fb41d13-85f0-409d-a447-6ed5e101d8da-d5a38097-a108-41eb-a79a-cebd6412b819.png" alt=":disappointed:" class="fr-fic fr-dii">Unsubscriber from Emails:You are welcome to unsubscriber from our PackageFromSanta.com emails from any one of our email. We have an unsubscribe link at the bottom of every email.&#xA0;Please allow 1-2 business days for the emails to stop as it goes through it&apos;s process. Please simply delete any emails you may receive in the next few days. We apologize for any inconvenience.Unsubscriber from Text Message/SMS:We do provide an OPT out with every text that is sent out.&#xA0;

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Tech Support & Troubleshooting

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

✨ Do you have an Influencer/Affiliate Program?

🎁 Santa Package Overview

🎄 When is your store open for holiday orders?

📅 What’s the last day to place an order?

⏰ Holiday Ordering Timeline

Placing an Order

📝 How do I create a new account?

📝 How to log in to My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Account & Email Issues

✏️ Change My Shipping Info

🌍 Shipping Times & Delivery Options

🚛 How much does shipping cost?

📅 Timelines & Shipping Costs

❓ How will I know my Order has shipped?

🎄 Where’s My Order? How to Track Your Santa Package

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

Shipping & Delivery

✏️ Can I make changes to my child’s video?

📆 Past Year Videos?

🛠️ Troubleshooting Video Issues

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Why isn’t my child’s name showing correctly?

🎥 Are there new Santa videos available?

📸 Why can't I upload my photos?

❌ No, not personalized

Santa Videos

Santa Videos: Support

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

✏️ Can I edit my order after it’s placed?

❌ Can I cancel or change my order?

💸 Needing a refund?

💳 What methods of payment do you accept?

Refunds & Cancel Order

🛠️ Trouble Placing an Order?

🧼  Clear Cache & Update Your Browser for Smoother Experience

📞 How do  I contact customer service by phone?

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