packagefromsanta

&#x1F3A5; If your Santa Video won&#x2019;t play or download, try these quick steps:<ul><li style="font-size: 16px;">Open&#xA0;<a href="https://magicarthur.com/dashboard/my-magic-moments">My Magic Moments</a>.</li><li style="font-size: 16px;">Make sure your device volume is turned up and not muted.</li><li style="font-size: 16px;">Refresh the page.</li><li style="font-size: 16px;">Close and reopen your browser.</li><li style="font-size: 16px;">Try another browser or device.</li><li style="font-size: 16px;">Check your internet connection.</li></ul>If the problem continues, please use our&#xA0;<a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer">contact form</a> and include:<ul><li style="font-size: 16px;">Your device</li><li style="font-size: 16px;">Your browser</li><li style="font-size: 16px;">Any error message</li><li style="font-size: 16px;">A screenshot, if possible</li></ul>

Get help if your Package From Santa® Santa Video will not play or download in Magic Arthur, including browser, device, and playback troubleshooting.

Santa Video Won’t Play or Download | Package From Santa®

Tech Support

How do I change my order?

Can I cancel or change my order?

✏️ Manage or Change My Order

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I order for multiple children?

How to Place an Order?

How do I write my own letter from Santa?

Can I Order Multiple Packages in One Transaction?

🎁 Santa Package Overview

Order Help

Why do I see multiple order numbers or charges?

What is Package Protection?

Needing a refund?

What Methods of Payment Do You Accept?

Billing Questions

How to Log In to My Member Account?

How do I change my email address?

How Do I Create a New Account?

Not Receiving Emails?

How can I delete my account?

Account & Email Issues

What’s the last day to place an order?

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick my shipping date?

Do you ship internationally?

Do you offer free shipping?

📅 Timelines & Shipping Costs

How will I know my order shipped?

How Do I Track My Order?

📦 Tracking & Notifications

Experiencing shipping delays?

Tracking says delivered, but I don’t have it

Package is damaged?

Missing Item in My Order?

🚚  Shipping Problems

Shipping & Delivery

What Is Magic Arthur?

How Does Magic Arthur Work?

What Bonuses are included?

How do I access my Magic Arthur Bonuses?

Where to find your completed / unfinished Magic Moments?

How to Print Bonus Items Without a Printer?

Bonus Items

Where Is My Santa Video?

Can I make changes to my child’s video?

Santa Video won’t play or download

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

❌ No, not personalized

Santa Videos: Support

Missed Santa’s Call or Didn’t Hear It Ring?

What is an Elf Passcode, and how do I reset it?

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls: Support

Trouble Placing an Order?

Why can't I upload my photos?

How do I request a callback?

How to Unsubscribe from Emails or Text Messages?

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Santa Video won’t play or downloadUpdated 3 hours ago