🛠️ Trouble Placing an Order?Updated an hour ago

Why can't I place my order?

We know checkout issues can be frustrating—let’s get you back on track with these quick fixes!

✅ Quick Fixes to Try:

• Double-check card info
  Make sure your number, expiration date, and CVV are entered correctly.

• Use the correct billing address
  Your ZIP code must match what your card issuer has on file.

• Triple-check your CVV
  That 3-digit code on the back of your card matters!

• Make sure you have enough funds
  Some cards have daily limits or low available balances.

• Update or try a different browser
  Chrome and Safari usually work best.
  👉 How to Update Your Browser

• Use a different payment method
  Try Apple Pay, Google Pay, or another debit/credit card.

• Call your bank
  Sometimes purchases get flagged. A quick call can help!

💻 On a Computer?

• Try from home (work/school firewalls can block checkout)

• Press Ctrl + F5 for a hard refresh

• Switch to Chrome, Safari, or Firefox

• Clear browser cache & cookies
  👉 How to clear cache

• Update your browser to the latest version

• Disable extensions (they can interfere)

• Try Incognito/Private mode

• Restart your device

📱 On a Phone or Tablet?

• Restart your device

• Update or reinstall the app (if using one)

• Try a different browser (Safari, Chrome, etc.)

• Check your internet connection (switch to Wi-Fi or data)

🧠 Still stuck?

No worries...our Elf-Techs are here to help! Submit a ticket here with:

• Your device type (computer, iPhone, Android, etc.)

• The browser or app you’re using

• Any error messages or screenshots

• The page you’re on (include the URL if possible)

• Let us know if this is a first-time or repeat issue

🛷 Once we have that info, we’ll be able to help faster than Santa’s sleigh!