🛠️ Troubleshooting Video IssuesUpdated 7 months ago

⬇️ Video Download Issues? 

Follow these steps:

📱💻 Mobile or PC Users: 

1. Log in to your Member Account
2. Find the video you wish to download.
3. Click the red 'Download' button.
4. Right-click the appearing link and choose 'save link as'.
5. The MP4 should start downloading and appear at the bottom of your screen.
6. Once downloaded, click on the file to play your video.

🔊 Sound Issues with the video?

1. Ensure your device's volume is up and not on mute.
2. If using a mobile device, consider rebooting.
3. Try viewing the video on a different device or browser to check if the issue persists.
4. If the problem remains unresolved, contact us with the following details: 
   1. PC or MAC 
   2. Type of device and version (Ex: iPhone XS, IOS 14.0.1).
   3. What browser (Safari, Google Chrome, Edge, Firefox, etc.).

We sincerely apologize for any inconvenience you may have faced but appreciate your understanding. Our team is always on hand to provide any assistance to ensure you have a magical experience!✨