Why can't I upload my photos?Updated a month ago

Having trouble uploading your photo for your Santa video? Don’t worry—here are a few common reasons and quick tips to help:

🧊 Photo File Type:

Most issues come from photos saved in .HEIC format (used by iPhones).
👉 Please save your photo as a .JPEG or .JPG file before uploading.

How to fix this on iPhone:

• Go to Settings → Camera → Formats

• Select Most Compatible to save photos as JPEG

💻 Other Quick Fixes (if using a computer):

• Try a different browser like Google Chrome

• Do a hard refresh: press Ctrl + Shift + R

• Clear your browser cache or cookies:

  • Press F12, click on Applications, then Clear Site Data

If you still can’t upload your photo, you may need to start your order over again. We know that’s frustrating, and we’re here if you need help!