packagefromsanta

Our Keepsake videos are not mailed out. However, with they can be downloaded and shared. You can also download it to a DVD on your end! &#x1F60A;&#xA0;

Discover how you can download and save your child’s personalized Santa video for future viewing.

Can I get a DVD of my child’s Santa video?

Santa Videos: Support

Santa Videos

👍 Yes, Personalized!

Individual/Stocking Stuffer Items

Can I Order for Multiple Children in One Package?

Can I Order Multiple Packages in One Transaction?

What Methods of Payment Do You Accept?

When is your store open for holiday orders?

What’s the last day to place an order?

Do you have an Influencer/Affiliate Program?

Do you offer free shipping?

🎁 Santa Package Overview

🚚 Why are there multiple shipping charges?

📦  Already Ordered (Personalized)

Needing a refund?

❌ Can I cancel or change my order?

Refunds & Cancellations

Placing or Managing an Order

How to Log In to My Member Account?

How do I change my email address?

How can I delete my account?

🔐 Account Setup & Login Help

Account & Email Issues

Shipping Times & Delivery Options

How much does shipping cost?

📅 Timelines & Shipping Costs

How will I know my Order has shipped?

How Do I Track My Order?

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

❄️What if my package is delayed due to weather or holidays?

🚚  Shipping Problems

Shipping & Delivery

✏️ Can I make changes to my child’s video?

📆 Past Year Videos?

🛠️ Troubleshooting Video Issues

📀 Will I get a DVD copy of my child's video?

🎥 How do I personalize my child's Santa video?

🔍 Why isn’t my child’s name showing correctly?

🎥 Are there new Santa videos available?

📸 Why can't I upload my photos?

🔒 Is my child's personalized information safe?

🎥 Troubleshooting Video Issues

❌ No, not personalized

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

☎️ How do I schedule a new Santa Call?

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

🛠️ Trouble Placing an Order?

🧼  Clear Cache & Update Your Browser for Smoother Experience

📞 How do  I contact customer service by phone?

📧 How to Unsubscribe from Emails or Text Messages?

Tech Support & Troubleshooting

📀 Will I get a DVD copy of my child's video?Updated 6 hours ago