Meet Magic Arthur, the digital side of the North Pole, and learn what you can create with your included credits.

&#x2728; Magic Arthur is the digital side of the North Pole!It&#x2019;s where families can use credits to create personalized Magic Moments for their children &#x2014; including Santa videos, Santa calls, personalized letters, Nice List experiences, and more. &#x1F385;&#x1F4AB;If you purchased an eligible personalized Package From Santa&#xAE; Santa Letter Package, each eligible package includes 20 Magic Arthur credits.You do not need a paid Magic Arthur subscription to use the bonus credits included with your Package From Santa purchase.Magic Arthur is completely digital, so nothing you create there is mailed inside your child&#x2019;s Santa Package.Ready to start creating some extra North Pole magic? &#x1F384;&#x2728;&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-access-my-magic-arthur-bonuses-2160014">How do I access and redeem my Magic Arthur bonus?</a>

What Is Magic Arthur?

See the four-step journey from personalizing your Santa Letter Package to creating digital Magic Moments.

<ol><li style="font-size: 16px;">Personalize your Santa Letter Package. Every Bronze, Silver, Gold, and Platinum package includes 20 Magic Arthur credits.</li><li style="font-size: 16px;">After personalization, you will receive a shippable Order #. You will then find your Magic Arthur Bonus appears under Bonus Items in your Package From Santa <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">Member Account</a>.</li><li style="font-size: 16px;">Use your included credits toward eligible digital Magic Moments. Your completed and unfinished creations can be found under&#xA0;My Magic Moments. </li></ol>&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-access-my-magic-arthur-bonuses-2160014" target="_blank" rel="noopener noreferrer" class="fr-strong">How do I access my Magic Arthur Bonus?</a>

How Does Magic Arthur Work?

Find your Magic Arthur Bonus in your Member Account and redeem it when access begins November 1, 2026.

If you have a Pre-Order, personalize it first. Then follow these simple steps:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log in to your Package From Santa <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">Member Account</a> using the email associated with your order.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Open Order History and select your shippable Santa Letter Package order.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Find Bonus Items under that order.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Click Redeem Now. &#x1F385;</li></ol><img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2026110723-64352e13-7608-492b-88a3-d8b006d0135e-91b749b1-cf3c-4cc8-abf1-c800d99c6801.png" style="width: 468px;" class="fr-fic fr-dib"> Redeem Now takes you directly into Magic Arthur, so you don&#x2019;t need to enter your email again or request a separate Magic Arthur login code.If you already have a Magic Arthur account, you can still redeem your bonus through your Package From Santa <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer" class="fr-strong">Member Account</a>. If you later visit MagicArthur.com directly or use another device, sign in with the same email connected to your Package From Santa account.

How do I access my Magic Arthur Bonuses?

Find completed and unfinished Magic Moments under My Magic Moments in your Magic Arthur account.

&#x2728; Your completed and unfinished Magic Moments are kept together inside your Magic Arthur account.If you entered Magic Arthur through Redeem Now in your Package From Santa Member Account, you&#x2019;re already signed in and can head straight to My Magic Moments.&#x1F449; Open <a href="https://magicarthur.com/dashboard" target="_blank" rel="noopener noreferrer">My Magic Moments</a> to find the Magic Moments you&#x2019;ve already started or completed.If you started personalizing a Magic Moment but didn&#x2019;t finish it, you can return there later and continue where you left off. &#x1F384;&#x1F496;If you visit MagicArthur.com directly or use another device, sign in with the same email connected to your Package From Santa account.&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-is-magic-arthur-2069745">New to Magic Arthur? Start with: What Is Magic Arthur?</a>

Where do I find my Magic Moments?

Simple options for printing a Magic Arthur item that’s available as a printable.

If a Magic Moment includes a printable file and you don&#x2019;t have a printer at home, no worries. &#x1F60A;<ul><li>Ask someone you trust to print it for you.</li><li>Check whether a local library or print shop offers printing.</li></ul>Printing availability and cost vary by provider.

How to Print Bonus Items Without a Printer?

packagefromsanta

Learn how to access and use Magic Arthur bonuses included with eligible Package From Santa® Santa Letter Packages.

Magic Arthur Bonus Help | Package From Santa®

Learn about the Magic Arthur bonuses included with eligible Package From Santa® Santa Letter Packages, including credits, access, and redemption.

Bonus Items

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I order for multiple children?

How to Place an Order?

Can I order multiple packages in one transaction?

Apply for our Influencer/Affiliate Program!

🎁 Santa Package Overview

How do I personalize my Pre-Order?

How are Santa letters personalized?

✍️ Pre-Order & Personalization

Can I cancel or change my order?

How to edit your Santa Letter or shipping address

✏️ Manage or Change My Order

Order Help

Why do I see multiple order numbers or charges?

Needing a refund?

What Methods of Payment Do You Accept?

What is Package Protection?

How to cancel your Magic Arthur subscription

Billing Questions

How do I change my email address?

How Do I Create a New Account?

Not Receiving Emails?

How can I delete my account?

How to Log In to My Member Account?

Account & Email Issues

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick my shipping date?

Do you ship internationally?

Do you offer free shipping?

What’s the last day to place an order?

📅 Timelines & Shipping Costs

How will I know my order shipped?

How Do I Track My Order?

📦 Tracking & Notifications

Experiencing shipping delays?

Tracking says delivered, but I don’t have it

Package is damaged?

Missing Item in My Order?

🚚  Shipping Problems

Shipping & Delivery

Where Is My Santa Video?

How to share your Santa video

Can I make changes to my child’s video?

Santa Video won’t play or download

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

❌ No, not personalized

Santa Videos: Support

Missed Santa’s Call or Didn’t Hear It Ring?

What is an Elf Passcode, and how do I reset it?

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls: Support

Trouble Placing an Order?

Why can't I upload my photos?

How can I contact customer service by phone?

How to Unsubscribe from Emails or Text Messages?

Tech Support