You may see more than one order number or charge if you used Personalize Now, placed a Pre-Order, added Stocking Stuffers, or received non-shippable Magic Arthur bonuses.

<div data-block="true" data-editor="au8si" data-offset-key="1nq9q-0-0" id="isPasted">It is normal to see more than one order number or charge. The reason depends on how you ordered. Use the scenarios below to match what you did.<ol data-start="885" data-end="903" id="isPasted"><li data-start="885" data-end="903" style="font-weight: bold; font-family: Arial, Helvetica, sans-serif;">Personalize Now</li></ol><ul data-start="904" data-end="1200"><li data-start="904" data-end="943" style="font-family: Arial, Helvetica, sans-serif;">Each child is a separate transaction.</li><li data-start="944" data-end="1107" style="font-family: Arial, Helvetica, sans-serif;">You personalize Child 1, check out, and receive a shippable order number with charges for the package, shipping and handling, and <a href="http://package%20protection" target="_blank" rel="noopener noreferrer">Package Protection</a> if selected.</li><li data-start="1108" data-end="1200" style="font-family: Arial, Helvetica, sans-serif;">Repeat for Child 2. You will receive a second shippable order number with its own charges.</li></ul><ol start="2" data-start="1202" data-end="1233" id="isPasted"><li data-start="1202" data-end="1233" style="font-weight: bold; font-family: Arial, Helvetica, sans-serif;">Pre-Order, Personalize Later</li></ol><ul data-start="1234" data-end="1595"><li data-start="1234" data-end="1339" style="font-family: Arial, Helvetica, sans-serif;">Your Pre-Order creates a non shippable order number that reserves quantity. No shipping is charged yet.</li><li data-start="1340" data-end="1469" style="font-family: Arial, Helvetica, sans-serif;">When you sign in to your Member Account and redeem each red Personalize Now button, you complete a separate checkout per child.</li><li data-start="1470" data-end="1595" style="font-family: Arial, Helvetica, sans-serif;">Each redemption creates a shippable order number with charges for shipping and handling and <a href="http://package%20protection" target="_blank" rel="noopener noreferrer" id="isPasted">Package Protection</a> if selected.</li></ul><ol start="3" data-start="1597" data-end="1618" id="isPasted"><li data-start="1597" data-end="1618" style="font-weight: bold; font-family: Arial, Helvetica, sans-serif;">Separate purchases</li></ol><ul data-start="1619" data-end="1734"><li data-start="1619" data-end="1734" style="font-family: Arial, Helvetica, sans-serif;">If you bought packages in separate checkouts, you would have a separate order number and charge for each checkout.</li></ul><div data-block="true" data-editor="ds1ht" data-offset-key="arrj5-0-0" id="isPasted"><ol start="4" data-start="1736" data-end="1763" id="isPasted"><li data-start="1736" data-end="1763" style="font-weight: bold; font-family: Arial, Helvetica, sans-serif;">Magic Arthur bonus items</li></ol><ul data-start="1764" data-end="1945"><li data-start="1764" data-end="1945" style="font-family: Arial, Helvetica, sans-serif;">These are digital, non-shippable bonuses. Your Member Account will show Fulfilled. No physical shipment is sent for these bonuses.</li></ul><ol start="5" data-start="1947" data-end="1972"><li data-start="1947" data-end="1972" style="font-weight: bold; font-family: Arial, Helvetica, sans-serif;">Stocking Stuffer items</li></ol><ul data-start="1973" data-end="2263"><li data-start="1973" data-end="2027" style="font-family: Arial, Helvetica, sans-serif;">Stocking Stuffers never ship in the child&#x2019;s package.</li><li data-start="2028" data-end="2135" style="font-family: Arial, Helvetica, sans-serif;">They ship separately in top secret packaging, addressed to the Parent or Guardian at the child&#x2019;s address.</li><li data-start="2136" data-end="2263" style="font-family: Arial, Helvetica, sans-serif;">Because they are a separate shipment, there will be a separate shipping charge if purchased in the same checkout as the child&apos;s package.</li></ul>Stocking Stuffer items that will NEVER ship in the child&apos;s package. Shipped to the child&apos;s address, but addressed: To the Parent/Guardian of &apos;the child&apos; </div><div data-block="true" data-editor="ds1ht" data-offset-key="75s90-0-0"><ul><li style="font-family: Arial, Helvetica, sans-serif;"><div data-offset-key="75s90-0-0">Santa&apos;s Evidence Kit</div></li></ul></div><div data-block="true" data-editor="ds1ht" data-offset-key="5i32-0-0"><ul><li style="font-family: Arial, Helvetica, sans-serif;"><div data-offset-key="5i32-0-0">Santa Thank you note</div></li></ul></div><div data-block="true" data-editor="ds1ht" data-offset-key="5c163-0-0"><ul><li style="font-family: Arial, Helvetica, sans-serif;"><div data-offset-key="5c163-0-0">Personalized Gift Tags</div></li></ul></div><div data-block="true" data-editor="ds1ht" data-offset-key="ctnh0-0-0"><ul><li style="font-family: Arial, Helvetica, sans-serif;"><div data-offset-key="ctnh0-0-0">Audio Gift Tag with Message from Santa</div> </li></ul></div>You can view your order details in your <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer nofollow">Member Account</a>.<hr>Related Helpful Article: </div><a href="https://packagefromsanta.com/help/what-is-magic-arthur" target="_blank" rel="noopener noreferrer nofollow">&#x1F449;</a> <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/why-are-there-multiple-shipping-charges-717802" target="_blank" rel="noopener noreferrer">Why are there multiple shipping charges?</a><a href="https://packagefromsanta.com/help/what-is-magic-arthur" target="_blank" rel="noopener noreferrer nofollow">&#x1F449;</a> <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-is-package-protection-4206868" target="_blank" rel="noopener noreferrer">What is Package Protection?</a><a href="https://packagefromsanta.com/help/what-is-magic-arthur" target="_blank" rel="noopener noreferrer nofollow">&#x1F449;</a> <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/825109-a37d05c0708d4c78a8549cb93e86f0cc" target="_blank" rel="noopener noreferrer">Needing a refund?</a><a href="https://packagefromsanta.com/help/what-is-magic-arthur" target="_blank" rel="noopener noreferrer nofollow">&#x1F449;</a>&#xA0;<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-is-magic-arthur-2069745" target="_blank" rel="noopener noreferrer">What Is Magic Arthur?</a>

Why do I see multiple order numbers or charges?

Package Protection is an optional, non-refundable add-on that lets us replace or refund items that are lost or damaged in transit. It does not speed up delivery or guarantee delivery by a specific date.

<div data-block="true" data-editor="au8si" data-offset-key="1nq9q-0-0" id="isPasted">Package Protection is an optional add on you can purchase at checkout for each Santa Letter Package. It allows our team to send a one-time replacement or issue a refund for covered issues like loss in transit or damage on arrival. Package Protection is nonrefundable once shipped. It does not change your shipping method, it does not add tracking to USPS First Class letters, and it does not guarantee delivery by a specific date.What Package Protection covers<ol data-start="1253" data-end="1555"><li data-start="1253" data-end="1411" style="font-family: Arial, Helvetica, sans-serif;">Lost in transit<ul data-start="1275" data-end="1411" style="font-family: initial;"><li data-start="1275" data-end="1357" style="font-family: Arial, Helvetica, sans-serif;">Carrier marks the shipment as Lost or Dead Mail.</li></ul></li><li data-start="1412" data-end="1483" style="font-family: Arial, Helvetica, sans-serif;">Damaged in transit<ul data-start="1437" data-end="1483" style="font-family: initial;"><li data-start="1437" data-end="1483" style="font-family: Arial, Helvetica, sans-serif;">Contents arrive visibly damaged or unusable.</li></ul></li><li data-start="1484" data-end="1555" style="font-family: Arial, Helvetica, sans-serif;">Packing error<ul data-start="1504" data-end="1555" style="font-family: initial;"><li data-start="1504" data-end="1555" style="font-family: Arial, Helvetica, sans-serif;">Wrong item or missing item confirmed by our team.</li></ul></li></ol>What Package Protection does not cover<ol data-start="1596" data-end="2095"><li data-start="1596" data-end="1681" style="font-family: Arial, Helvetica, sans-serif;">Carrier delays<ul data-start="1617" data-end="1681" style="font-family: initial;"><li data-start="1617" data-end="1681" style="font-family: Arial, Helvetica, sans-serif;">Weather, volume spikes, or operational delays are not covered.</li></ul></li><li data-start="1682" data-end="1783" style="font-family: Arial, Helvetica, sans-serif;">Address errors entered at checkout<ul data-start="1723" data-end="1783" style="font-family: initial;"><li data-start="1723" data-end="1783" style="font-family: Arial, Helvetica, sans-serif;">If an incorrect address was provided, this is not covered.</li></ul></li><li data-start="1784" data-end="1889" style="font-family: Arial, Helvetica, sans-serif;">Delivered but not received<ul data-start="1817" data-end="1889" style="font-family: initial;"><li data-start="1817" data-end="1889" style="font-family: Arial, Helvetica, sans-serif;">When the carrier shows Delivered, theft after delivery is not covered.</li></ul></li><li data-start="1890" data-end="1988" style="font-family: Arial, Helvetica, sans-serif;">Preference changes<ul data-start="1915" data-end="1988" style="font-family: initial;"><li data-start="1915" data-end="1988" style="font-family: Arial, Helvetica, sans-serif;">No longer needed, needed sooner, or similar preference related reasons.</li></ul></li><li data-start="1989" data-end="2095" style="font-family: Arial, Helvetica, sans-serif;">Shipping upgrades<ul data-start="2013" data-end="2095" style="font-family: initial;"><li data-start="2013" data-end="2095" style="font-family: Arial, Helvetica, sans-serif;">Faster shipping is not included. Upgrades are optional and paid by the customer. </li></ul></li></ol><hr>Related Helpful Article: &#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2069281-cdc909bea288469d8398de93362d8bd0" target="_blank" rel="noopener noreferrer">How do I access the Bonus Items included in my package?</a></div><a href="https://packagefromsanta.com/help/what-is-magic-arthur" target="_blank" rel="noopener noreferrer nofollow">&#x1F449;</a> <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/why-do-i-have-multiple-order-numbers-and-items-637968" target="_blank" rel="noopener noreferrer">Why do I have multiple order numbers and items?</a><a href="https://packagefromsanta.com/help/what-is-magic-arthur" target="_blank" rel="noopener noreferrer nofollow">&#x1F449;</a>&#xA0;<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/825109-a37d05c0708d4c78a8549cb93e86f0cc" target="_blank" rel="noopener noreferrer">Needing a refund?</a>

What is Package Protection?

Learn how to request a refund for your Santa letter package at PackageFromSanta.com with ease!

We want to make sure you&apos;re well taken care of! &#x1F601;You can submit the request <a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer">HERE</a>&#xA0;and include:&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Order number which can be found in your <a href="http://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer" id="isPasted">Member Account</a>.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Email address used at checkout.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Reason for your request</li></ul>Refund Processing Time: Once approved, refunds are typically processed the same day.<ul dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You&#x2019;ll receive an email confirming the refund.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">It may take 5&#x2013;7 business days to appear on your statement, depending on your bank or credit card provider.</li></ul>Don&#x2019;t forget to check your Spam/Junk or Promotions folder&#x2014;our elves sometimes sneak in there! &#x2728;<hr>Related Helpful Article:&#x1F449;&#xA0;<a data-start="1838" data-end="1930" rel="noopener noreferrer" target="_blank" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/can-i-cancel-or-change-my-order-1258409">Can I cancel or change my order?</a>

Needing a refund?

Learn how to cancel or make changes to your order, including editing personalized items or shipping info—before it ships!

<div data-block="true" data-editor="54c71" data-offset-key="f6f1r-0-0" id="isPasted"><div data-block="true" data-editor="cbd2b" data-offset-key="3jdfv-0-0">We&#x2019;re sorry to hear you&#x2019;re thinking about canceling your order! But don&#x2019;t worry&#x2014;we&#x2019;re here to help make things right. Here&apos;s what you need to know:Need to make a change? If your order is still Unfulfilled, you can:&#x270F;&#xFE0F; Edit personalized items&#x1F4E6; Update the shipping name or addressYou can make these changes directly in your <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">Member Account</a>.<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-can-i-edit-my-shipping-or-other-items-1010008" target="_blank" rel="noopener noreferrer">&#x1F449;&#xA0;How can I edit my shipping or other items?</a><hr data-start="672" data-end="675">Need to Remove or Adjust Items? If your order is still Unfulfilled, our team may be able to help with changes. Reach out as soon as possible using our&#xA0;<a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer">contact form</a>.<hr data-start="1144" data-end="1147">Want to Cancel Your Order? Cancellations are only available if your order is Unfulfilled. If your items haven&#x2019;t started the production process, we can help. Contact us ASAP by using our <a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer">contact form</a> to request cancellation.<h3 data-start="1593" data-end="1625" id> </h3></div><div data-block="true" data-editor="cbd2b" data-offset-key="3jdfv-0-0"><div data-offset-key="3jdfv-0-0"> </div></div><div data-block="true" data-editor="cbd2b" data-offset-key="22aa4-0-0"> </div></div>

Can I cancel or change my order?

Learn why your bank statement might show “recurring charges” from PackageFromSanta.com and how these charges relate to one-time purchases and Magic Arthur subscriptions.

Thank you for reaching out about your payment concern. We want to reassure you that you will NOT be charged recurring fees automatically by PackageFromSanta.com.Our products and services use a one-time payment model, so there are no recurring charges unless you choose to make additional purchases.What About Magic Arthur (MAG)?If you signed up for Magic Arthur&#x2019;s monthly subscription, after your 30 day trial, those recurring charges are processed directly by Magic Arthur, not PackageFromSanta.com. You will have provided your payment info separately for this subscription.Why Do I See &#x2018;Recurring Charges&#x2019; on My Statement?Sometimes, payment processors like Shop Payments label one-time charges as &#x2018;recurring&#x2019; due to technical reasons in banking systems. This is a labeling glitch and does not mean you will be billed repeatedly.Rest EasyYou won&#x2019;t see any future charges unless you make a new purchase or subscribe to Magic Arthur separately.If you have any questions or concerns, please reach out anytime &#x2014; we&#x2019;re happy to help! &#x1F60A;

Why does my statement show “Recurring Charges” for PackageFromSanta®?

packagefromsanta

How to contact our PackageFromSanta.com support team for refunds and learn about ordering timelines.

Billing Questions

Why do I see multiple order numbers or charges?

What is Package Protection?

Needing a refund?

Can I cancel or change my order?

Why does my statement show “Recurring Charges” for PackageFromSanta®?