Find out why you have multiple order numbers for your Santa letter packages at PackageFromSanta.com!

<div data-block="true" data-editor="au8si" data-offset-key="1nq9q-0-0" id="isPasted">If you see multiple order numbers after ordering at PackageFromSanta.com, it&#x2019;s all part of the magic! &#x1F385; Here&#x2019;s why:Follow these steps:<ol dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check your email confirmation&#x2014;each package personalized with &apos;Personalize Now&apos; gets its own shippable order number.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">For &apos;Personalize Later&apos; (Pre-Order) packages, gets it&apos;s own order number (non-shippable) Once each package is redeemed and personalized, you receive a shippable number.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Multiple orders can also happen if you bought packages separately and then added items like stocking stuffers under another separate order.</li></ol>Track your orders in your <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer nofollow">Member Account</a>.<hr>Related Helpful Article: &#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2069281-cdc909bea288469d8398de93362d8bd0" target="_blank" rel="noopener noreferrer">How do I access the Bonus Items included in my package?</a></div><a href="https://packagefromsanta.com/help/what-is-magic-arthur" target="_blank" rel="noopener noreferrer nofollow">&#x1F449;</a>&#xA0;<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2085143-ee6950d553f4412ca0e1640ec5403df6" target="_blank" rel="noopener noreferrer">What are the Bonuses?</a><a href="https://packagefromsanta.com/help/what-is-magic-arthur" target="_blank" rel="noopener noreferrer nofollow">&#x1F449;</a> <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/825109-a37d05c0708d4c78a8549cb93e86f0cc" target="_blank" rel="noopener noreferrer">Needing a refund?</a>

Why do I have multiple order numbers?

Learn why multiple shipping charges appear with your Santa letter packages at PackageFromSanta.com!

<div data-block="true" data-editor="9i00b" data-offset-key="bo4cb-0-0" id="isPasted">Seeing multiple shipping charges after ordering at PackageFromSanta.com? Here&#x2019;s why! &#x1F384;Follow these steps:<ol dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check your email&#x2014;each package personalized incurs its own shipping cost based on the destination.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Separate orders (e.g., stocking stuffers or additional packages) each carry their own shipping fee.</li></ol>You can also access your order details in your <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer nofollow">Member Account</a>.&#xA0;<hr>Related Helpful Articles:</div>&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/can-i-cancel-or-change-my-order-1258409" target="_blank" rel="noopener noreferrer">Can I cancel or change my order?</a><div data-block="true" data-editor="9i00b" data-offset-key="4re54-0-0">&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2069281-cdc909bea288469d8398de93362d8bd0" target="_blank" rel="noopener noreferrer">How do I access the Bonus Items included in my package?</a> </div><div data-block="true" data-editor="9i00b" data-offset-key="49vtb-0-0"><div data-offset-key="49vtb-0-0"> </div></div>

Why Are There Multiple Shipping Charges?

Learn how to request a refund for your Santa letter package at PackageFromSanta.com with ease!

We want to make sure you&apos;re well taken care of, so if you need a refund, please reach out to our Customer Service Elves for magical assistance! &#x1F384;Steps to Request a Refund:<ol dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Tell us why: Let us know the reason for your request. This helps our team understand how to best assist you.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Submit the request: Use our <a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer nofollow">Contact Form</a> and include your order number and the email address used at checkout. Once submitted, our elves will guide you through the next steps. You can find your order number in your Member Account.&#xA0;</li></ol><a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-to-log-in-to-my-member-account-982454" target="_blank" rel="noopener noreferrer">&#x1F449;&#xA0;How do I log in to my Member Account?</a>Refund Processing Time: Once approved, refunds are typically processed the same day.<ul dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You&#x2019;ll receive an email confirming the refund.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">It may take 5&#x2013;7 business days to appear on your statement, depending on your bank or credit card provider.</li></ul>Don&#x2019;t forget to check your Spam/Junk or Promotions folder&#x2014;our elves sometimes sneak in there! &#x2728;<hr>Related Helpful Article:&#x1F449;&#xA0;<a data-start="1838" data-end="1930" rel="noopener noreferrer" target="_blank" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/can-i-cancel-or-change-my-order-1258409">Can I cancel or change my order?</a>

Needing a refund?

Learn how to cancel or make changes to your order, including editing personalized items or shipping info—before it ships!

<div data-block="true" data-editor="54c71" data-offset-key="f6f1r-0-0" id="isPasted"><div data-block="true" data-editor="cbd2b" data-offset-key="3jdfv-0-0">We&#x2019;re sorry to hear you&#x2019;re thinking about canceling your order! But don&#x2019;t worry&#x2014;we&#x2019;re here to help make things right. Here&apos;s what you need to know:Need to make a change? If your order is still Unfulfilled, you can:&#x270F;&#xFE0F; Edit personalized items&#x1F4E6; Update the shipping name or addressYou can make these changes directly in your <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">Member Account</a>.<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-can-i-edit-my-shipping-or-other-items-1010008" target="_blank" rel="noopener noreferrer">&#x1F449;&#xA0;How can I edit my shipping or other items?</a><hr data-start="672" data-end="675">Need to Remove or Adjust Items? If your order is still Unfulfilled, our team may be able to help with changes. Reach out as soon as possible using our&#xA0;<a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer">contact form</a>.<hr data-start="1144" data-end="1147">Want to Cancel Your Order? Cancellations are only available if your order is Unfulfilled. If your items haven&#x2019;t started the production process, we can help. Contact us ASAP by using our <a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer">contact form</a> to request cancellation.<h3 data-start="1593" data-end="1625" id> </h3></div><div data-block="true" data-editor="cbd2b" data-offset-key="3jdfv-0-0"><div data-offset-key="3jdfv-0-0"> </div></div><div data-block="true" data-editor="cbd2b" data-offset-key="22aa4-0-0"> </div></div>

Can I cancel or change my order?

Learn why your bank statement might show “recurring charges” from PackageFromSanta.com and how these charges relate to one-time purchases and Magic Arthur subscriptions.

Thank you for reaching out about your payment concern. We want to reassure you that you will NOT be charged recurring fees automatically by PackageFromSanta.com.Our products and services use a one-time payment model, so there are no recurring charges unless you choose to make additional purchases.What About Magic Arthur (MAG)?If you signed up for Magic Arthur&#x2019;s monthly subscription, after your 30 day trial, those recurring charges are processed directly by Magic Arthur, not PackageFromSanta.com. You will have provided your payment info separately for this subscription.Why Do I See &#x2018;Recurring Charges&#x2019; on My Statement?Sometimes, payment processors like Shop Payments label one-time charges as &#x2018;recurring&#x2019; due to technical reasons in banking systems. This is a labeling glitch and does not mean you will be billed repeatedly.Rest EasyYou won&#x2019;t see any future charges unless you make a new purchase or subscribe to Magic Arthur separately.If you have any questions or concerns, please reach out anytime &#x2014; we&#x2019;re happy to help! &#x1F60A;

Why Does My Statement Show “Recurring Charges” for PackageFromSanta.com?

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How to contact our PackageFromSanta.com support team for refunds and learn about ordering timelines.

Billing Questions

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I Order for Multiple Children in One Package?

Can I Order Multiple Packages in One Transaction?

How do I write my own letter from Santa?

What Methods of Payment Do You Accept?

Do you offer free shipping?

How to Place an Order?

When is your store open for holiday orders?

What’s the last day to place an order?

Do you have an Influencer/Affiliate Program?

🎁 Santa Package Overview

How Does Pre-Ordering a Santa Letter Work?

How do I customize my Pre-Order?

How do I access the Bonus Items included in my package?

✍️ Pre-Order & Personalization

How do I update my shipping address or other items?

How do I access my Magic Arthur bonuses?

Why can't I find the order I placed?

How do I upgrade my Santa package?

📦  Already Ordered (Personalized)

Placing or Managing an Order

Account & Email Issues

✏️ Change My Shipping Info

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Options

How much does shipping cost?

Can I pick a shipping date?

📅 Timelines & Shipping Costs

How will I know my Order has shipped?

How Do I Track My Order?

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

❄️What if my package is delayed due to weather or holidays?

🚚  Shipping Problems

Shipping & Delivery

How do I access my Magic Arthur Bonuses?

What Is Magic Arthur?

What are the Bonuses?

How Do Credits Work?

When Does My Magic Arthur Trial Expire?

What if I already had a Magic Arthur account?

How to Print Bonus Items Without a Printer

Bonus Items & Magic Arthur Access

Can I make changes to my child’s video?

My Santa Video isn’t showing in my account

Troubleshooting Video Issues

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

❌ No, not personalized

Santa Videos

Santa Videos: Support

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it in my App?

❓ Why is Santa saying the wrong age in my App?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📞 How do I schedule a Santa Call using the Online Scheduler?

📅 What information is needed to schedule a Santa call?

📱 How do I schedule a Santa Call using your App?

📱 How do I download the Santa Call app?

📱 Why can't I log into the Santa Call APP?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

Trouble Placing an Order?

Clear Cache & Update Your Browser for Smoother Experience

Why can't I upload my photos?

How do  I contact customer service by phone?

How to Unsubscribe from Emails or Text Messages?

Tech Support & Troubleshooting