📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)Updated a month ago
Once your Santa Video is ready, you’ll get a magical email! From watching online to upgrading for keepsake memories, here’s everything you need to know:
🔔 Notifications
Once your video is personalized, it takes 3–5 hours to generate.
You’ll receive an email when it’s ready to watch!
Can’t find it? Check your Spam, Junk, or Promotions folders just in case.
👀 Viewing Your Video
Log in to your Member Account
Go to the Order # and you'll see where your child’s Santa video is to watch.
Need help figuring out which version you have? → 🎥 Compare Video Types
✨ Upgrading to a Keepsake Video
Want to download your child’s Santa video and get an extra magical Christmas Eve video?
Log into your Member Account
Click Videos, then choose “Upgrade to Keepsake”
Cost: $12.99
You'll be able to download:
Your original Santa Video
A bonus Christmas Eve Video (choose from 2 storylines)
📬 We'll email you once the second video is ready!
💾 Downloading Your Video (Keepsake only)
Once upgraded, return to your Videos tab to download both videos
Works on most mobile and desktop devices
Need a full how-to? → 💾 How to Download My Santa Video
📝 Note: Video files are ~80MB. Save them to your device before January 6th or they’ll be removed for the season.