We’re aiming to open by mid-October, with shipping starting November 14th! Learn when to place your order to ensure it arrives before Christmas Eve.

<p data-end="265" data-start="177" id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">We&#x2019;re aiming to open by <strong data-end="216" data-start="201">mid-October</strong>, just in time to kick off the Christmas magic!</span></p><p data-end="395" data-start="267"><span style="font-family: Arial,Helvetica,sans-serif;"><strong data-end="318" data-start="267">Shipping will officially begin on November 14th</strong> to ensure every personalized Santa Letter Package arrives right on time. &#x1F385;&#x2728;</span></p>

🎄 When is your store open for holiday orders?

Check the final order dates for USA and Canada to ensure your package arrives in time. Plus, tips on what to do if you're ordering close to Christmas!

<div data-block="true" data-editor="18gmc" data-offset-key="cnesu-0-0" id="isPasted"><p data-end="454" data-start="297" id="isPasted">Great question! With the holiday rush and possible USPS or UPS delays, we recommend ordering as early as possible to guarantee delivery before Christmas. &#x1F384;&#x2728;</p><p data-end="502" data-start="456">Here are our <strong data-end="501" data-start="469">Last Recommended Order Dates</strong>:</p></div><hr><div data-block="true" data-editor="18gmc" data-offset-key="6fo3e-0-0"><div data-offset-key="6fo3e-0-0"><span data-offset-key="6fo3e-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="18gmc" data-offset-key="7oksc-0-0"><div data-block="true" data-editor="1tb24" data-offset-key="d5mvk-0-0"><p data-end="600" data-start="509" id="isPasted">&#x1F4E6; <strong data-end="529" data-start="512">USA Customers</strong><br data-start="529" data-end="532"><strong data-end="561" data-start="532">&#x27A1;&#xFE0F; Order by December 19th</strong><br data-start="561" data-end="564">Use one of these shipping methods:</p><ul data-end="649" data-start="601"><li data-end="618" data-start="601"><p data-end="618" data-start="603">USPS Priority</p></li><li data-end="631" data-start="619"><p data-end="631" data-start="621">UPS 2DAY</p></li><li data-end="649" data-start="632"><p data-end="649" data-start="634">UPS Overnight</p></li></ul></div><hr><div data-block="true" data-editor="1tb24" data-offset-key="sje5-0-0"><div data-offset-key="sje5-0-0"><span data-offset-key="sje5-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1tb24" data-offset-key="8hniv-0-0"><p data-end="910" data-start="656" id="isPasted">&#x1F341; <strong data-end="679" data-start="659">CANADA Customers</strong><br data-start="679" data-end="682"><strong data-end="710" data-start="682">&#x27A1;&#xFE0F; Order by December 5th</strong><br data-start="710" data-end="713">Only shipping method available: <strong data-end="765" data-start="745">First-Class Mail</strong><br data-start="765" data-end="768">Please note: <strong data-end="802" data-start="781">Platinum Packages</strong> and <strong data-end="836" data-start="807">Stocking Stuffer Packages</strong> must pass through customs. We cannot guarantee delivery before Christmas.</p><hr data-start="912" data-end="915"><p data-end="1114" data-start="917">&#x1F381; <strong data-end="938" data-start="920">Shopping Late?</strong><br data-start="938" data-end="941">No worries! If you&apos;re ordering after <strong data-end="995" data-start="978">December 13th</strong>, we recommend choosing <strong data-end="1045" data-start="1019">&#x201C;Write Your Own Theme&#x201D;</strong> when selecting your Santa Letter and typing: <strong data-end="1114" data-start="1093">&quot;After Christmas&quot;</strong></p><p data-end="1305" data-start="1116">&#x2728; If your package does arrive before Christmas, just tuck it away until the big day. If it arrives after? Blame it on a classic North Pole blizzard&#x2014;kids love knowing Santa didn&#x2019;t forget! &#x1F609;</p></div><div data-block="true" data-editor="1tb24" data-offset-key="2iags-0-0"><br></div></div>

📅 When is the last day to order?

packagefromsanta

Don’t miss out! See our recommended order dates to ensure your Santa Letter Package arrives in time for Christmas Eve.

Santa Letter Order Deadlines | Package From Santa®

Ordering & Packages

Find out when our store opens for the season, the final day to order, and what to expect if you're shopping close to Christmas.

⏰ Holiday Ordering Timeline

🎅 What is PackgeFromSanta.com?

🎁 What is included in each Santa Letter Package?

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

🎅 Santa Package Overview & Info

❓ How do I access the bonus items in my package?

📝 How do I personalize my Pre-Order?

📝 How does Pre-Ordering work with shipping?

📝 Pre-Order & Personalization

✏️ Can I edit my order after it’s placed?

💸 Needing a refund?

❌ Can I cancel or change my order?

💳 What methods of payment do you accept?

🔄 Order Updates, Cancellations & Refunds

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

✉️ Letters to Santa Service

🎉 How do I access my bonus items?

🖨️ Options for Printing Your Bonus Items

❓ Can I add a bonus items to my existing order?

Bonus Items

📝 How do I create a new account?

📝 How to log into My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Member Account & Order Changes

🎥 Difference Between Video Types

📅 How long will my Santa Video be available?

📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)

💾 Download or Save My Video

✏️ Can I make changes to my child’s video?

🛠️ Troubleshooting Video Issues

📆 Past Year Videos?

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Can't find my child's name when personalizing the Santa video?

❗ Why am I unable to upload photos to my Santa video?

🎥 Are there new Santa videos available?

✨ What is included in the 'Keepsake' Video?

❌ No, not personalized

Santa Videos

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

✏️ Change My Shipping Info

🌍 What's your shipping policy/timelines?

🚛 How much does shipping cost?

⏳ How long does USPS First Class take to ship during the holiday season?

📅 Timelines & Shipping Costs

📦 How do I track my order?

❓ How do I get my tracking number?

🤔 Why can't I track my order?

❓How will I know my Santa Letter Package has shipped?

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

Shipping Info & Support

🖥️ Why can't I place my order?

⚙️Experiencing issues on the site?

🌐 How do I update or change web browser?

🍪 How do I clear my browser's cache and cookies?

📸 Why can't I upload my photos?

📞 How do I contact customer service by phone?

🖨️❓ How can I print bonus items if I don't have a printer?

📧 Why am I not receiving your emails?

📱 How do I stop receiving SMS Text alert?

📧 How do I unsubscribe from your emails?

✨ Do you have an Influencer/Affiliate Program?

Tech Support & Troubleshooting