Need to make a change to your order? Learn how to edit your shipping address, Santa Letter, and more from your Member Account before Processing begins.

If your order has not entered Processing, you can make available changes through your PackageFromSanta.com Member Account.&#x1F385; How to make changes<ol data-spread="false"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">Log in at PackageFromSanta.com/account/login</a>.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Go to Order History.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Find your Santa Letter Package and select Manage Order.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Select the available Edit option for the change you need.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Be sure to Save your changes.</li></ol>&#x23F0; Make changes as soon as possible. Personalized orders can move into&#xA0;Processing quickly. &#x1F384; What if my order says Processing?Once your order shows Processing, it has entered production. Changes and cancellations are no longer available.Because your Santa Letter Package is personalized specifically for your child, we cannot reopen or stop the order once production has begun.If the&#xA0;Edit option is no longer available in your Member Account, the change window has closed.<hr>Related Help Articles:&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-to-log-in-to-my-member-account-982454" target="_blank" rel="noopener noreferrer">How to log in to My Member Account?</a>&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-accessredeem-my-magic-arthur-bonuses-2160014" target="_blank" rel="noopener noreferrer">How do I access/redeem my Magic Arthur Bonuses?</a>

How do I change my order?

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Need to make a change after ordering? Find help with shipping address updates, personalization changes, cancellations, package changes, and other order edits before your order enters Processing.

✏️ Manage or Change My Order

Order Help

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I Order for Multiple Children in One Package?

Can I Order Multiple Packages in One Transaction?

What Methods of Payment Do You Accept?

Do you offer free shipping?

How to Place an Order?

What’s the last day to place an order?

Apply for our Influencer/Affiliate Program!

🎁 Santa Package Overview

How Does Pre-Ordering a Santa Letter Work?

How do I write my own letter from Santa?

✍️ Pre-Order & Personalization

Why can't I find the order I placed?

How do I upgrade my Santa package?

📦  Already Ordered (Personalized)

Why do I see multiple order numbers or charges?

What is Package Protection?

Needing a refund?

Can I cancel or change my order?

Why does my statement show “Recurring Charges” for PackageFromSanta®?

Billing Questions

How to Log In to My Member Account?

How Do I Create a New Account?

Not Receiving Emails?

How can I delete my account?

How do I change my email address?

Account & Email Issues

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick my shipping date?

Do you ship internationally?

📅 Timelines & Shipping Costs

How will I know my Order has shipped?

How Do I Track My Order?

📦 Tracking & Notifications

Experiencing shipping delays?

Package is lost or stolen?

Package is damaged?

Order is marked delivered but not here

Missing Item in My Order?

Why Does the Shop App Show “Partially Delivered”?

🚚  Shipping Problems

Shipping & Delivery

What Is Magic Arthur?

How Does Magic Arthur Work?

What Magic Arthur bonuses are included with my Santa Letter Package?

How do I access/redeem my Magic Arthur Bonuses?

Where do I find my completed or unfinished Magic Moments?

How to Print Bonus Items Without a Printer

Bonus Items

How Do I View & Download/Save My Video?

Can I make changes to my child’s video?

My Santa Video isn’t showing in my account

Troubleshooting Your Personalized Santa Video

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

Troubleshooting a Non-Personalized Santa Video

❌ No, not personalized

Santa Videos

Santa Videos: Support

Missed Santa’s Call or Didn’t Hear It Ring?

Elf Passcode: reset it before your scheduled call

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

What information is needed to schedule a Santa call?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

What is an Elf Passcode, and how do I reset it?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

Trouble Placing an Order?

Clear Cache & Update Your Browser for Smoother Experience

Why can't I upload my photos?

How Do I Contact Customer Service by Phone?

How to Unsubscribe from Emails or Text Messages?

Tech Support