Learn how to personalize your child’s Santa video with their name, photo, age, and more inside your Member Account.

Personalizing your child&#x2019;s magical Santa video is simple and fun! Here&#x2019;s how to get started:<ol data-start="390" data-end="1074"><li data-start="390" data-end="497" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log into your PackageFromSanta.com Member Account Use the same email you used to place your order.</li><li data-start="499" data-end="624" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Redeem Your Bonus In your order&#x2019;s Bonus Items section, click Redeem Now to access your Magic Arthur account.</li><li data-start="626" data-end="791" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Set Up Your Magic Arthur Account You&#x2019;ll receive a verification code for password-free login to MagicArthur.com. Just enter the code to confirm your account.</li><li data-start="793" data-end="909" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Apply Your Credits Use your Magic Arthur credits to create personalized videos or magical moments you love.</li><li data-start="911" data-end="1074" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Download Your Keepsake Video Once your personalized video is ready, it will be available to download anytime in Magic Arthur under My Magical Moments.</li></ol><hr data-start="1076" data-end="1079"><h3 data-start="1081" data-end="1111" id="-viewing--usage-details">&#x1F3A5; Viewing &amp; Usage Details</h3><ul data-start="1113" data-end="1377"><li data-start="1113" data-end="1204" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Your videos are keepsake versions &#x2014; you can download and treasure them forever.</li><li data-start="1205" data-end="1272" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Create and enjoy as many magical moments as your credits allow!</li><li data-start="1273" data-end="1377" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Need help or want to explore more? Magic Arthur offers a variety of magical experiences beyond videos.</li></ul><hr data-start="1379" data-end="1382"><h3 data-start="1384" data-end="1408" id="-need-more-help">&#x1F9DD; Need More Help?</h3>Check out this article: &#x1F449;&#xA0;<a data-start="1438" data-end="1477" rel="noopener noreferrer" href="https://packagefromsanta.com/account/login" target="_blank">How to log into My Member Account?</a>

How do I personalize my child's Santa video?

Can’t find your child’s name during personalization? Try alternate spellings, explore other options, and find magical alternatives!

We&#x2019;re so sorry! &#x1F614; While our name database includes thousands of options, we understand how disappointing it can be when a name&#x2014;whether unique or common&#x2014;doesn&#x2019;t appear during personalization.But don&#x2019;t worry&#x2014;we&#x2019;ve got some magical tips to help! &#x1F385;&#x2728;<hr data-start="580" data-end="583"><h3 data-end="616" data-start="585" id="-try-different-spellings">&#x2705; Try Different Spellings</h3>Type the name exactly how you&apos;d like it said. If the spelling doesn&apos;t appear, try a different spelling. Sometimes, a different spelling will have the correct pronunciation.&#xA0;<hr data-start="820" data-end="823"><h3 data-end="860" data-start="825" id="-explore-alternative-options">&#x2705; Explore Alternative Options</h3>Even if the perfect pronunciation isn&#x2019;t available, your child&#x2019;s video can still feel special and personalized in other ways:<ul data-end="1129" data-start="989"><li data-end="1028" data-start="989" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Add their photo, age, and state</li><li data-end="1070" data-start="1029" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Choose from several enchanting scenes</li></ul><hr data-start="1131" data-end="1134"><h3 data-end="1182" data-start="1136" id="-our-top-pick-for-when-you-cant-find-your-childs-name">&#x1F3A5; Our Top Pick for when you can&apos;t find your child&apos;s name</h3>Elfred&#x2019;s North Pole Dream Tour is a magical choice when a spoken name isn&#x2019;t available. This video displays your child&#x2019;s name in writing throughout multiple scenes, helping them feel immersed in the North Pole magic&#x2014;even without hearing it out loud.<hr data-start="1443" data-end="1446"><h3 data-end="1471" data-start="1448" id="&#xFE0F;-name-additions">&#x2744;&#xFE0F; Name Additions</h3>Due to high holiday traffic, we&#x2019;re unable to add new names during the season. But rest assured&#x2014;we review and update our name list annually to make sure the magic keeps growing! &#x2728;<hr data-start="1652" data-end="1655">Thank you for understanding&#x2014;and we hope you find a magical video your child will love. &#x2764;&#xFE0F;

Why isn’t my child’s name showing correctly?

Having trouble with your Santa video? Get step-by-step fixes for upload errors, personalization glitches, and more to keep the magic alive! 🎥

Having trouble downloading or playing your personalized Santa video? Don&#x2019;t worry&#x2014;we&#x2019;re here to help!<hr data-start="299" data-end="302"><h4 data-start="304" data-end="339" id="download-issues-mobile-or-pc">Download Issues (Mobile or PC)</h4><ol data-start="341" data-end="631"><li data-start="341" data-end="392" style="font-family: Arial, Helvetica, sans-serif;">Log into your Magic Arthur&#xA0;<a href="http://magicarthur.com" target="_blank" rel="noopener noreferrer">Member Account</a>.</li><li data-start="393" data-end="443" style="font-family: Arial, Helvetica, sans-serif;">Find your video under My Magical Moments.</li><li data-start="444" data-end="483" style="font-family: Arial, Helvetica, sans-serif;">Click the red Download button.</li><li data-start="484" data-end="576" style="font-family: Arial, Helvetica, sans-serif;">Right-click the link that appears and select Save link as to download the MP4 file.</li><li data-start="577" data-end="631" style="font-family: Arial, Helvetica, sans-serif;">Once downloaded, click the file to play your video.</li></ol><hr data-start="633" data-end="636"><h4 data-start="638" data-end="667" id="sound-or-playback-issues">Sound or Playback Issues</h4><ul data-start="669" data-end="830"><li data-start="669" data-end="722" style="font-family: Arial, Helvetica, sans-serif;">Make sure your device volume is up and not muted.</li><li data-start="723" data-end="764" style="font-family: Arial, Helvetica, sans-serif;">On mobile, try rebooting your device.</li><li data-start="765" data-end="830" style="font-family: Arial, Helvetica, sans-serif;">Try a different device or browser to see if the issue persists.</li></ul><hr data-start="832" data-end="835"><h4 data-start="837" data-end="876" id="personalization-or-upload-glitches">Personalization or Upload Glitches</h4>Try these quick fixes:<ul data-start="903" data-end="1275"><li data-start="903" data-end="972" style="font-family: Arial, Helvetica, sans-serif;">Refresh your browser (Ctrl + F5 on PC or Cmd + Shift + R on Mac).</li><li data-start="973" data-end="1038" style="font-family: Arial, Helvetica, sans-serif;">Check your internet and clear your browser cache and cookies.</li><li data-start="1039" data-end="1091" style="font-family: Arial, Helvetica, sans-serif;">Log out and back into your Magic Arthur account.</li><li data-start="1092" data-end="1185" style="font-family: Arial, Helvetica, sans-serif;">For photo uploads, ensure files are JPG/PNG and under 10MB. Try another device if needed.</li><li data-start="1186" data-end="1275" style="font-family: Arial, Helvetica, sans-serif;">Double-check your personalization details (name, age) under Videos in your account.</li></ul><hr data-start="1277" data-end="1280">Having trouble uploading your photo for your Santa video? Don&#x2019;t worry&#x2014;here are a few common reasons and quick tips to help:<hr data-start="330" data-end="333">&#x1F9CA; Photo File Type:Most issues come from photos saved in&#xA0;.HEIC format (used by iPhones). &#x1F449; Please save your photo as a .JPEG or .JPG file before uploading.How to fix this on iPhone:<ul data-start="545" data-end="644"><li data-start="545" data-end="592" style="font-family: Arial, Helvetica, sans-serif;">Go to Settings &#x2192; Camera &#x2192; Formats</li><li data-start="593" data-end="644" style="font-family: Arial, Helvetica, sans-serif;">Select Most Compatible to save photos as JPEG</li></ul><hr data-start="646" data-end="649">&#x1F4BB; Other Quick Fixes (if using a computer):<ul data-start="699" data-end="905"><li data-start="699" data-end="747" style="font-family: Arial, Helvetica, sans-serif;">Try a different browser like Google Chrome</li><li data-start="748" data-end="795" style="font-family: Arial, Helvetica, sans-serif;">Do a hard refresh: press Ctrl + Shift + R</li><li data-start="796" data-end="905" style="font-family: Arial, Helvetica, sans-serif;">Clear your browser cache or cookies:<ul data-start="837" data-end="905" style="font-family: initial;"><li data-start="837" data-end="905" style="font-family: Arial, Helvetica, sans-serif;">Press F12, click on Applications, then Clear Site Data</li></ul></li></ul>If you still can&#x2019;t upload your photo, you may need to start your order over again.<hr>Still Having Trouble?Please <a href="http://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer">submit a support ticket</a> with:<ul data-start="1350" data-end="1494"><li data-start="1350" data-end="1401" style="font-family: Arial, Helvetica, sans-serif;">Your device type (e.g., iPhone XS, Windows PC).</li><li data-start="1402" data-end="1457" style="font-family: Arial, Helvetica, sans-serif;">Your browser (Chrome, Firefox, Safari, Edge, etc.).</li><li data-start="1458" data-end="1494" style="font-family: Arial, Helvetica, sans-serif;">Any error messages or screenshots.</li></ul>We&#x2019;re sorry for the hassle and appreciate your patience. Our elves are here to help keep the magic alive! &#x2728;

Troubleshooting Video Issues

packagefromsanta

Need help with general Santa videos? Learn how to personalize, troubleshoot, or upgrade non-personalized videos. Perfect for sharing Christmas joy with all children!

General Santa Videos Help (Non-Personalized) | Package From Santa®

Santa Videos: Support

Santa Videos

Explore the non-personalized Santa videos, including options for general viewing, purchasing, and upgrading. Whether you’re looking for videos for multiple children or need help with technical issues, this section has you covered.

❌ No, not personalized

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

Troubleshooting Video Issues