Learn what makes PackageFromSanta.com the original One-Stop-Santa-Shop for personalized letters, videos, calls, and magical North Pole experiences!

&#x1F385; For over 19 years, PackageFromSanta.com has been the go-to destination for magical, personalized experiences straight from the North Pole!&#x1F384; As the original &#x201C;One-Stop-Santa-Shop,&#x201D; we create authentic, personalized Santa Letter Packages, Videos, Phone Calls, and more&#x2014;designed to arrive before Christmas to build joyful anticipation (not to be placed under the tree).&#x1F4EC; Each Santa Letter is shipped directly to your child, while Stocking Stuffer items are sent in a top-secret box or envelope addressed to the parent or guardian&#x2014;perfect for an elf to deliver or for holiday surprises!Whether you&apos;re continuing a beloved tradition or starting a brand-new one, we&apos;re here to help you create unforgettable Christmas memories your family will cherish for years to come. &#x1F49D;&#x2728;&#xA0;Shop for that perfect&#xA0;<a class="fr-strong" href="http://PackageFromSanta.com" rel="noopener noreferrer" target="_blank">Santa Letter Package</a>!&#xA0; &#x2728;&#xA0;Watch our PackageFromSanta.com&#xA0;<a href="https://www.packagefromsanta.com/About-Us.aspx" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Story</a>&#xA0;and how we got started!

🎅 What is PackgeFromSanta.com?

Explore what’s included in each Santa Letter Package! From personalized letters to magical bonus items, each package brings joy to your child.

At PackageFromSanta.com, we offer 4 magical Santa Letter Packages starting at just $9.95! &#x1F385;&#x2728;Each package is packed with personalized holiday cheer. While the contents vary depending on the level&#x2014;Bronze, Silver, Gold, or Platinum&#x2014;every package includes:&#x2705; A&#xA0;personalized letter from Santa shipped directly to your child &#x2705; Up to 5 bonus items, depending on the package level&#x1F384; Visit our <a href="http://packagefromsanta.com/" rel="noopener noreferrer" target="_blank">Homepage</a> to explore the differences between each package and find the perfect one for your child!&#x2728; Details on each of our&#xA0;<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/articles/bonus-items-190265" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Bonus Items</a>&#xA0;&#x1F381;

🎁 What is included in each Santa Letter Package?

Choose from a variety of Santa letter themes, or create your own as each are personalized with your child’s age, interests, and magical details only Santa could know!

We offer a variety of Santa letter themes to match your child&#x2019;s age, interests, and special details only Santa would know! &#x1F609;Every letter is uniquely personalized and designed to make your child&#x2019;s Christmas truly magical. &#x2728;

📜 What types of Santa letters do you have?

Each Santa Letter Package is designed for one child to ensure a truly magical and personalized experience. We recommend ordering one package per child.

At Package From Santa&#xAE;, we believe every child deserves their very own unique holiday magic. &#x1F384;Our Santa Letter Packages are crafted to deliver a fully personalized experience for one child at a time&#x2014;including custom Santa Videos, Phone Calls, and more, all tailored to their name and details.To ensure each child receives the most magical and personal experience possible, we recommend purchasing a separate package for each child. &#x1F385;&#x2728;That way, Santa can send a message made just for them!

👨‍👩‍ Can I include more than one child in a package?

Each Santa Letter Package must be ordered separately to ensure personalization and magical delivery. Stocking Stuffers are shipped secretly to the parent or guardian.

Each Santa Letter Package is shipped individually to ensure that every child receives their very own special delivery from the North Pole.To maintain the magic and personalization, each package must be ordered as a separate transaction.&#x1F381; If you&#x2019;re including Stocking Stuffer items, those are shipped directly to the parent or guardian in a top-secret box or envelope&#x2014;so the surprise stays safe until you&#x2019;re ready to share the magic with your child. &#x1F31F;

📦 Can I order multiple packages in one transaction?

packagefromsanta

Explore the different Santa Letter Packages we offer, what’s included, and why each child gets their very own magical experience.

Santa Letter Packages Overview | Package From Santa®

Ordering & Packages

Learn what makes our Santa Letter Packages so magical! From personalized letters to bonus items, here’s what to expect when you order from Package From Santa®.

🎅 Santa Package Overview & Info

❓ How do I access the bonus items in my package?

📝 How do I personalize my Pre-Order?

📝 How does Pre-Ordering work with shipping?

📝 Pre-Order & Personalization

✏️ Can I edit my order after it’s placed?

💸 Needing a refund?

❌ Can I cancel or change my order?

💳 What methods of payment do you accept?

🔄 Order Updates, Cancellations & Refunds

🎄 When is your store open for holiday orders?

📅 When is the last day to order?

⏰ Holiday Ordering Timeline

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

✉️ Letters to Santa Service

🎉 How do I access my bonus items?

🖨️ Options for Printing Your Bonus Items

❓ Can I add a bonus items to my existing order?

Bonus Items

📝 How do I create a new account?

📝 How to log into My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Member Account & Order Changes

🎥 Difference Between Video Types

📅 How long will my Santa Video be available?

📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)

💾 Download or Save My Video

✏️ Can I make changes to my child’s video?

🛠️ Troubleshooting Video Issues

📆 Past Year Videos?

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Can't find my child's name when personalizing the Santa video?

❗ Why am I unable to upload photos to my Santa video?

🎥 Are there new Santa videos available?

✨ What is included in the 'Keepsake' Video?

❌ No, not personalized

Santa Videos

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

✏️ Change My Shipping Info

🌍 What's your shipping policy/timelines?

🚛 How much does shipping cost?

⏳ How long does USPS First Class take to ship during the holiday season?

📅 Timelines & Shipping Costs

📦 How do I track my order?

❓ How do I get my tracking number?

🤔 Why can't I track my order?

❓How will I know my Santa Letter Package has shipped?

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

Shipping Info & Support

🖥️ Why can't I place my order?

⚙️Experiencing issues on the site?

🌐 How do I update or change web browser?

🍪 How do I clear my browser's cache and cookies?

📸 Why can't I upload my photos?

📞 How do I contact customer service by phone?

🖨️❓ How can I print bonus items if I don't have a printer?

📧 Why am I not receiving your emails?

📱 How do I stop receiving SMS Text alert?

📧 How do I unsubscribe from your emails?

✨ Do you have an Influencer/Affiliate Program?

Tech Support & Troubleshooting