🔍 Can't find my child's name when personalizing the Santa video?Updated a month ago

We’re so sorry! 😔 While our name database includes thousands of options, we understand how disappointing it can be when a name—whether unique or common—doesn’t appear during personalization.

But don’t worry—we’ve got some magical tips to help! 🎅✨

✅ Try Different Spellings

Type the name exactly how you'd like it said. If the spelling doesn't appear, try a different spelling. Sometimes, a different spelling will have the correct pronunciation. 

✅ Explore Alternative Options

Even if the perfect pronunciation isn’t available, your child’s video can still feel special and personalized in other ways:

• Add their photo, age, and state

• Choose from several enchanting scenes

🎥 Our Top Pick for when you can't find your child's name

Elfred’s North Pole Dream Tour is a magical choice when a spoken name isn’t available. This video displays your child’s name in writing throughout multiple scenes, helping them feel immersed in the North Pole magic—even without hearing it out loud.

❄️ Name Additions

Due to high holiday traffic, we’re unable to add new names during the season. But rest assured—we review and update our name list annually to make sure the magic keeps growing! ✨

Thank you for understanding—and we hope you find a magical video your child will love. ❤️