How do I personalize my Pre-Order?Updated 6 hours ago
🎅 If you selected Pre-Order / Personalize Later, complete your child’s personalization through your Package From Santa® Member Account.
Personalization and checkout must be completed before your child’s package can be prepared for shipping.
Log in to your Member Account using the email address you used for your Pre-Order.
Go to Order History and open your original Pre-Order.
Click the red Personalize Now button.
Follow the steps to enter your child’s information and customize their Santa letter.
Review your personalization, confirm the shipping address, choose your shipping method, and complete checkout. You’ll then receive a new shippable order number for that child’s package.
You already paid for your pre-ordered package. Shipping and any additional items added to your cart, are charged when you complete personalization and checkout.
Pre-ordered for more than one child? Complete each child separately. After each checkout, return to your original Pre-Order in Order History and click the next Personalize Now button. Each completed child’s package receives its own shippable order number.
Need help? Make sure you’re using the email address from your purchase. If you still can’t find your Pre-Order or Personalize Now button, contact our Elf Support Team with your Pre-Order number. ✨