Learn how to personalize your Pre-Order in your Member Account, complete checkout for each child, and receive a separate shippable order number.

&#x1F385; If you selected Pre-Order / Personalize Later, complete your child&#x2019;s personalization through your Package From Santa&#xAE; Member Account.Personalization and checkout must be completed before your child&#x2019;s package can be prepared for shipping.<ol start="1"><li>Log in to your&#xA0;<a href="https://packagefromsanta.com/account/login">Member Account</a> using the email address you used for your Pre-Order.</li><li>Go to Order History and open your original Pre-Order.</li><li>Click the red Personalize Now button.</li><li>Follow the steps to enter your child&#x2019;s information and customize their Santa letter.</li><li>Review your personalization, confirm the shipping address, choose your shipping method, and complete checkout. You&#x2019;ll then receive a new shippable order number for that child&#x2019;s package.</li></ol>You already paid for your pre-ordered package. Shipping and any additional items added to your cart, are charged when you complete personalization and checkout.Pre-ordered for more than one child? Complete each child separately. After each checkout, return to your original Pre-Order in Order History and click the next Personalize Now button. Each completed child&#x2019;s package receives its own shippable order number.Need help? Make sure you&#x2019;re using the email address from your purchase. If you still can&#x2019;t find your Pre-Order or Personalize Now button, <a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer" class="fr-strong">contact our Elf Support Team</a> with your Pre-Order number. &#x2728;

How do I personalize my Pre-Order?

Learn how to write your own custom Santa letter using our Personalizer tool. This guide walks you through the simple steps to create a heartfelt and magical message from Santa.

Creating a custom Santa letter is simple and magical with our Personalizer tool! &#x1F385;Whether you want to include special memories, inside jokes, or heartfelt messages, here&#x2019;s how to write your own one-of-a-kind message from Santa:1. Start by entering your child&#x2019;s information Fill in your child&#x2019;s name, age, and gender, then select any&#xA0;letter theme to begin&#x2014;even if you&#x2019;re writing your own message. Don&#x2019;t worry, the theme is just to help you move forward to the next step.2. Skip optional details (if you&#x2019;d like) You can ignore the extra questions and simply click Create Letter to jump right to the editing screen.3. Write or paste your message Once you&apos;re in the editor, you can:<ul><li style="font-family: Arial, Helvetica, sans-serif;">Write your own custom message from Santa, full of personal touches</li><li style="font-family: Arial, Helvetica, sans-serif;">Or&#xA0;copy and paste a message you&#x2019;ve written ahead of time You&#x2019;ll have up to 1200 characters (including spaces)&#x2014;plenty of room to make it magical!</li></ul>4. Preview &amp; Approve Choose a Santa Closing Signature, and preview your finished letter. If everything looks great, click Confirm to complete it!<hr>With just a few easy steps, you&#x2019;ll create a magical Santa letter your child will treasure&#x2014;filled with wonder, joy, and maybe even a few happy tears. &#x1F48C; Helpful Article:&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-accessredeem-my-magic-arthur-bonuses-2160014" target="_blank" rel="noopener noreferrer">How do I access/redeem my Magic Arthur Bonuses?</a>

How do I write my own letter from Santa?

packagefromsanta

✍️ Pre-Order & Personalization

Order Help

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I order for multiple children?

How to Place an Order?

Can I Order Multiple Packages in One Transaction?

🎁 Santa Package Overview

Can I cancel or change my order?

Need to make edits to Santa Letter, Ship To Address, etc.?

✏️ Manage or Change My Order

Why do I see multiple order numbers or charges?

Needing a refund?

What Methods of Payment Do You Accept?

What is Package Protection?

Billing Questions

How can I delete my account?

How to Log In to My Member Account?

How do I change my email address?

How Do I Create a New Account?

Not Receiving Emails?

Account & Email Issues

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick my shipping date?

Do you ship internationally?

Do you offer free shipping?

What’s the last day to place an order?

📅 Timelines & Shipping Costs

How will I know my order shipped?

How Do I Track My Order?

📦 Tracking & Notifications

Experiencing shipping delays?

Tracking says delivered, but I don’t have it

Package is damaged?

Missing Item in My Order?

🚚  Shipping Problems

Shipping & Delivery

What Is Magic Arthur?

How Does Magic Arthur Work?

What Bonuses are included?

How do I access my Magic Arthur Bonuses?

Where to find your completed or unfinished Magic Moments?

How to Print Bonus Items Without a Printer?

Bonus Items

Where Is My Santa Video?

Can I make changes to my child’s video?

Santa Video won’t play or download

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

❌ No, not personalized

Santa Videos: Support

Missed Santa’s Call or Didn’t Hear It Ring?

What is an Elf Passcode, and how do I reset it?

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls: Support

Trouble Placing an Order?

Why can't I upload my photos?

How can I contact customer service by phone?

How to Unsubscribe from Emails or Text Messages?

Tech Support