❓ Missing Item in My Order?Updated 2 days ago

🧝‍♀️ Oh no! It looks like there might have been an Elf hiccup with your order. We're so sorry about this, but we’re here to make it right! Here’s what to do:

Step 1: Confirm Your Order Details
Check your order receipt by logging in to your Member Account to confirm what items were supposed to be included. You can also review your items or Santa Letter Package at PackageFromSanta.com.

Step 2: Contact Our Customer Service Elves
If an item is missing or you received the wrong item, we sincerely apologize for the mix-up! Please reach out to our customer service team, and we'll ensure the correct items are sent to you ASAP. 

📝 Be sure to include the following:

• Your order number

• The missing or incorrect item(s)

• 📸 Any photos to show us what was received or what was incorrect

🎄 Thank you for your patience—we’ll get it sorted so your holiday remains magical.