packagefromsanta

Oh no! It looks like there might have been an Elf hiccup with your order. We&apos;re so sorry about this, but we are here to make it right! Here&#x2019;s what to do:Step 1: Confirm Your Order Details Check your order receipt by logging in to your <a class="fr-strong" href="https://packagefromsanta.com/account/login" rel="noopener noreferrer" target="_blank">Member Account&#xA0;</a>to confirm what items were supposed to be included in your order. Visit our site <a class="fr-strong" href="//PackageFromSanta.com">PackageFromSanta.com</a> to double-check the items or Santa Letter Package you should have received to see if something is missing or incorrect.Step 2: Contact Our Customer Service Elves If an item is missing or you received the wrong item, we sincerely apologize for the mix-up! Please reach out to our <a class="fr-strong" href="https://packagefromsanta.com/pages/contact-us" rel="noopener noreferrer" target="_blank">customer service team</a>, and we&apos;ll ensure the correct items are sent to you ASAP. Be sure to include the following details:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Order number</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The missing or incorrect item(s)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;Any Photos to show us what was received or what was sent incorrectly</li></ul>&#x1F384; Thank you for your patience! We&#x2019;ll get it sorted so your holiday remains magical.

Did you receive the wrong item or is something missing from your Package From Santa® order? Confirm your order details and contact our helpful customer service team to resolve the issue and keep your holiday magical!

Missing or Wrong Item in My Order? | Package From Santa®

Shipping Info & Support

🚚  Shipping Problems

🎅 What is PackgeFromSanta.com?

🎁 What is included in each Santa Letter Package?

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

🎅 Santa Package Overview & Info

❓ How do I access the bonus items in my package?

📝 How do I personalize my Pre-Order?

📝 How does Pre-Ordering work with shipping?

📝 Pre-Order & Personalization

✏️ Can I edit my order after it’s placed?

💸 Needing a refund?

❌ Can I cancel or change my order?

💳 What methods of payment do you accept?

🔄 Order Updates, Cancellations & Refunds

🎄 When is your store open for holiday orders?

📅 When is the last day to order?

⏰ Holiday Ordering Timeline

Ordering & Packages

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

✉️ Letters to Santa Service

🎉 How do I access my bonus items?

🖨️ Options for Printing Your Bonus Items

❓ Can I add a bonus items to my existing order?

Bonus Items

📝 How do I create a new account?

📝 How to log into My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Member Account & Order Changes

🎥 Difference Between Video Types

📅 How long will my Santa Video be available?

📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)

💾 Download or Save My Video

✏️ Can I make changes to my child’s video?

🛠️ Troubleshooting Video Issues

📆 Past Year Videos?

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Can't find my child's name when personalizing the Santa video?

❗ Why am I unable to upload photos to my Santa video?

🎥 Are there new Santa videos available?

✨ What is included in the 'Keepsake' Video?

❌ No, not personalized

Santa Videos

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

✏️ Change My Shipping Info

🌍 What's your shipping policy/timelines?

🚛 How much does shipping cost?

⏳ How long does USPS First Class take to ship during the holiday season?

📅 Timelines & Shipping Costs

📦 How do I track my order?

❓ How do I get my tracking number?

🤔 Why can't I track my order?

❓How will I know my Santa Letter Package has shipped?

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🖥️ Why can't I place my order?

⚙️Experiencing issues on the site?

🌐 How do I update or change web browser?

🍪 How do I clear my browser's cache and cookies?

📸 Why can't I upload my photos?

📞 How do I contact customer service by phone?

🖨️❓ How can I print bonus items if I don't have a printer?

📧 Why am I not receiving your emails?

📱 How do I stop receiving SMS Text alert?

📧 How do I unsubscribe from your emails?

✨ Do you have an Influencer/Affiliate Program?

Tech Support & Troubleshooting

❓ Missing Item in My Order?Updated a month ago