🚚 Experiencing shipping delays?
Shipping delays are common during the holiday season. Here’s what to expect and how to get help if your Santa Letter package is running late.
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🚚 Shipping Problems
Something not quite right? We’ve got your back. Find help for shipping delays, missing items, or lost packages here.
🚨 Package is lost or stolen?
What to do if your package was lost or stolen in transit, plus helpful steps and how to contact support.
🥶 Package is damaged?
What to do if your Santa package is damaged in transit, plus how to request a replacement or refund.
📦 Order is marked delivered but not here
Your package shows as delivered, but it’s nowhere to be found? Try these quick steps before contacting support.
❓ Missing Item in My Order?
Missing something from your order? Follow these steps to confirm your package contents and request help if an item is missing or incorrect.