🎥 Troubleshooting Video IssuesUpdated 2 hours ago

Oh no, video glitches at the North Pole? 🎥 Don't worry—we'll get your personalized Santa video up and running. Common issues include upload errors or personalization glitches, especially with our new creator. Try these fixes first.

Step-by-step troubleshooting:

1. Refresh your browser—sometimes a quick reload solves it (Ctrl + F5 on PC or Cmd + Shift + R on Mac).
2. Check your internet connection and clear cache/cookies in browser settings.
3. Log out and back into your Magic Arthur Member Account
4. If photos won't upload, ensure files are under 10MB and in JPG/PNG format. Try a different device.
5. For name/age errors, double-check personalization details in your account under "Videos."

🛠 Still Having Trouble?
👉 Submit a ticket that includes:

• Device (mobile tyep, desktop type, tablet type, 
• Browser (Google Chrome, Firefos, Edge. Sarari)
  • 👉 Click here to find out what browser you're using!
• Error messages? (screenshots help us)

Let's keep the magic rolling! ✨