packagefromsanta

Every eligible personalized Santa Letter Package includes 20 Magic Arthur credits. &#x2728;Use your credits toward eligible digital Magic Moments, such as personalized videos, calls, letters, and printables. Available options may vary.&#xA0;&#x263A;

Explore the magical bonus gifts included with Silver, Gold, and Platinum Santa Letter Packages — from Santa calls and videos to printable surprises and more!

What Are the Bonus Gifts? | Included with Your Santa Letter Package

Bonus Items

How do I change my order?

Can I cancel or change my order?

✏️ Manage or Change My Order

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I order for multiple children?

How to Place an Order?

How do I write my own letter from Santa?

Can I Order Multiple Packages in One Transaction?

🎁 Santa Package Overview

Order Help

Why do I see multiple order numbers or charges?

What is Package Protection?

Needing a refund?

What Methods of Payment Do You Accept?

Billing Questions

How Do I Create a New Account?

Not Receiving Emails?

How can I delete my account?

How to Log In to My Member Account?

How do I change my email address?

Account & Email Issues

What’s the last day to place an order?

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick my shipping date?

Do you ship internationally?

Do you offer free shipping?

📅 Timelines & Shipping Costs

How will I know my order shipped?

How Do I Track My Order?

📦 Tracking & Notifications

Experiencing shipping delays?

Tracking says delivered, but I don’t have it

Package is damaged?

Missing Item in My Order?

🚚  Shipping Problems

Shipping & Delivery

What Is Magic Arthur?

How Does Magic Arthur Work?

What Bonuses are included?

How do I access my Magic Arthur Bonuses?

Where to find your completed / unfinished Magic Moments?

How to Print Bonus Items Without a Printer?

Where Is My Santa Video?

Can I make changes to my child’s video?

My Santa Video isn’t showing in my account

Troubleshooting Your Personalized Santa Video

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

Troubleshooting a Non-Personalized Santa Video

❌ No, not personalized

Santa Videos: SupportDescription, meta title, and meta description.

Missed Santa’s Call or Didn’t Hear It Ring?

Elf Passcode: reset it before your scheduled call

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

What information is needed to schedule a Santa call?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

What is an Elf Passcode, and how do I reset it?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls: Support

Trouble Placing an Order?

Why can't I upload my photos?

How do I request a callback?

How to Unsubscribe from Emails or Text Messages?

Tech Support

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What Bonuses are included?Updated 4 hours ago