What is Package Protection?Updated 7 hours ago
What is Package Protection?
Package Protection is an optional add-on available at checkout that helps protect your shipment if it is lost, damaged, or stolen during delivery.
It is designed to give you extra peace of mind during the busy holiday season.
What does Package Protection cover?
Package Protection may help if your shipment is:
- Lost in transit
- Damaged during delivery
- Marked delivered but cannot be located
If something happens to a protected shipment, our Customer Service Elves will review the situation and help determine the next step, including replacement when appropriate.
How do I add Package Protection?
Package Protection can be added during checkout for a small additional charge.
If you choose to add it, the protection will apply to the eligible shipment connected to that order.
What should I do if there is a problem with my protected package?
If your package is lost, damaged, or appears to have been stolen, please contact our Customer Service Elves and include your order information along with a brief description of what happened.
If your package shows as delivered but you cannot find it, we may ask you to confirm a few delivery details before we move forward.
š Contact our Customer Service Elves
A little extra peace of mind š
Holiday shipping can be unpredictable. Package Protection gives you an added layer of support if something goes wrong while your package is on its way.
I would also keep the article title very simple:
What is Package Protection?
And I would remove the old sentence saying customers can contact you to add Package Protection after checkout unless that is still a process you absolutely want to support in 2026. If not, leaving it out will reduce unnecessary tickets.