📞Why can't I log into the Santa Call APP?Updated 23 days ago
If you're having trouble logging into the Santa Call APP after recent updates, don’t worry—this can happen when the app needs a quick refresh. Here’s how to fix it and get back to the magic! 🎅✨
✅ Steps to Resolve:
1. Delete the Santa Call APP
Remove the current version of the app from your device:
iOS: Tap and hold the app icon, then tap “Delete App.”
Android: Tap and hold the app icon, then select “Uninstall.”
2. Reinstall the latest version of the app:
3. Log Back In
Open the app and log in using the email address used for your order. You’ll receive a 6-digit passcode by email to complete login.
📝 Check your spam/junk folder, or the Promotions tab if you use Gmail—it can sometimes land there! For Comcast.net accounts, it may take longer to receive due to their system, unfortunately.
🔒 For Returning Customers Who’ve Never Used the App Before:
If you’re a returning customer but this is your first time using the app, it may ask for an Elf Passcode without giving you a chance to set one. No worries—just enter 0000 as your temporary Elf Passcode. You can change it later if you'd like!
✨ After completing these steps, you should be all set to schedule, view, and manage your child’s magical Santa Calls!
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