Download or reinstall the Santa Call APP, log in with your email, and make sure notifications are turned on so your child doesn't miss Santa's magical call!

To enjoy the Santa Call experience, follow these jolly steps:<ol data-end="1061" data-start="304"><li data-end="494" data-start="304" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Uninstall and Reinstall: Already have the app? Please delete it and reinstall the latest Santa Call APP to be sure you are using the most updated version.&#xA0;<ul style="font-family: initial; font-size: initial;"><li data-stringify-border="0" data-stringify-indent="0" id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x27A4; <a data-sk="tooltip_parent" data-stringify-link="https://play.google.com/store/apps/details?id=com.packagefromsanta.callfromsanta" href="https://play.google.com/store/apps/details?id=com.packagefromsanta.callfromsanta" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Download for Android</a></li><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x27A4; <a data-sk="tooltip_parent" data-stringify-link="https://itunes.apple.com/us/app/personalized-phone-call-from-santa/id914022423" href="https://itunes.apple.com/us/app/personalized-phone-call-from-santa/id914022423" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Download for Apple</a></li> </ul></li><li data-end="622" data-start="496">Log In: Use your PackageFromSanta.com Member Account email. Same email used if you placed an order on our site. You will receive a 6-digit passcode by email to complete the login. Be sure to check your spam/junk fold or promotions folder if you have a gmail account.&#xA0;</li><li data-end="838" data-start="624">Elf Tip &#x2013; See Santa&#x2019;s Face &amp; Child&#x2019;s Photo During the Call: Make sure the Santa Call APP is installed on the device that will receive the call and that the child is with the person who owns that device.</li><li data-end="1061" data-start="840">Enable Notifications: When prompted, tap &#x201C;YES&#x201D; to Push Notifications. This ensures you&apos;ll be alerted when the call is ready. If not enabled, the call will not come through. However, once you open the APP, you will be able to have the call come in immediately, or feel free to reschedule it!</li></ol><hr data-start="1063" data-end="1066"><h3 data-end="1088" data-start="1068" id="-how-it-works">&#x1F384; How It Works:</h3><ol data-end="1324" data-start="1090"><li data-end="1174" data-start="1090">At the scheduled time, you&apos;ll see a &quot;Swipe to confirm incoming call&quot; alert.</li><li data-end="1218" data-start="1175">Swipe and enter your Elf Passcode.</li><li data-end="1248" data-start="1219">Review the call details.</li><li data-end="1324" data-start="1249">Start the call immediately or delay it if you need more time to prepare and have the child ready.&#xA0;</li></ol>&#x1F4CC; Push notifications are essential for a magical and smooth Santa Call experience!<hr data-start="1415" data-end="1418"><hr data-start="1415" data-end="1418" id="isPasted"><h3 data-end="1442" data-start="1420" id="-need-more-help">&#x1F914; Need More Help?</h3><ul data-end="1641" data-start="1444"><li data-end="1495" data-start="1444"><a data-end="1493" data-start="1446" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-information-is-needed-to-schedule-a-santa-call-743800" rel="noopener noreferrer" target="_blank">&#x1F4C5; What info is needed to schedule a call?</a></li><li data-end="1529" data-start="1496"><a data-end="1527" data-start="1498" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-is-an-elf-passcode-and-how-do-i-reset-it-743812" rel="noopener noreferrer" target="_blank">&#x1F9DD;&#x200D;&#x2642;&#xFE0F; Reset Elf Passcode</a></li><li data-end="1588" data-start="1530"><a data-end="1586" data-start="1532" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-can-i-listen-to-santa%E2%80%99s-call-again-743835" rel="noopener noreferrer" target="_blank">&#x1F4DE; How can my child listen to Santa&apos;s call again?</a></li><li data-end="1641" data-start="1589"><a data-end="1641" data-start="1591" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-can-i-share-the-santa-call-app-with-the-parent-743842" rel="noopener noreferrer" target="_blank">&#x1F4E4; How to share the APP with another parent?</a></li></ul><div data-block="true" data-editor="2l2ao" data-offset-key="eop6k-0-0"> </div>

📲 How do I download the Santa Call app?

Discover everything you need to schedule your child’s Santa Call, from name and age to when the call should happen—plus helpful photo and timing tips!

To schedule your child&#x2019;s magical call from Santa, here&#x2019;s what you&#x2019;ll need:&#x2705;&#xA0;Child&#x2019;s Name &#x2014; used for pronunciation during the call &#x2705; Gender &#x2705; Age &#x2705; Location (State/Country) &#x2014; where Santa will visit on Christmas Eve &#x2705; Scheduled Date &amp; Time for the call to be received&#xA0; &#x2705; Child&#x2019;s Photo (Optional) &#x2014; If you&apos;re using the Santa Call APP directly, Santa&apos;s face will appear alongside your child&apos;s photo during the call!&#xA0;&#x1F4C5; Scheduling Tip: If you&#x2019;re scheduling calls for more than one child in the same household, we recommend spacing calls at least 5 minutes apart to ensure each child gets their special moment with Santa!&#x1F4F8; Optional Photo: You can upload a photo of your child, but it&apos;s not required. The photo will only appear during the call if it&#x2019;s received through the Santa Call APP.&#x1F9DD;&#x200D;&#x2642;&#xFE0F; &#xA0;Elf Tip: Make sure the child is with the person using the APP and the device receiving the call&#x2014;this ensures the photo and magic appear during the call!

📅 What information is needed to schedule a Santa call?

The Elf Passcode is a 4-digit security code for the Santa Call APP. Learn how to reset it if you've forgotten your code—it's easy!

The Elf Passcode is a magical 4-digit code that&#x2019;s created during the initial setup of the Santa Call APP. It keeps the experience secure and ensures only grown-ups can access and manage call settings. &#x1F384;&#x1F9DD;&#x200D;&#x2642;&#xFE0F; Forgot your Elf Passcode? No worries! Even elves forget sometimes! Just tap &#x201C;Resend Elf Passcode&#x201D; on the login screen. A new 4-digit passcode will be emailed to the address associated with your PackageFromSanta.com account.&#x1F4EC; Helpful Tip: Be sure to check your Spam, Junk, or Promotions folder (especially for Gmail users) if you don&#x2019;t see the email arrive in your inbox right away.

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

Want to share Santa’s call with another parent or family member? Learn how to log in and use the Santa Call APP from a different device!

<h3 data-end="191" data-start="134" id="isPasted">&#x1F4E3; Not the Parent? Here&apos;s How to Gift the Santa Call:</h3>Want to share the Santa Call magic with someone else&#x2014;like Grandma, Grandpa, or your partner? &#x1F385;&#x2728; No problem! Just follow these jolly steps:<h3 data-end="354" data-start="334" id="-step-by-step">&#x1F4F2; Step-by-Step:</h3><ol data-end="814" data-start="356"><li data-end="468" data-start="356" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Have them download the FREE Santa Call APP:<ul><li data-stringify-border="0" data-stringify-indent="0" id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x27A4; <a data-sk="tooltip_parent" data-stringify-link="https://play.google.com/store/apps/details?id=com.packagefromsanta.callfromsanta" href="https://play.google.com/store/apps/details?id=com.packagefromsanta.callfromsanta" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Download for Android</a></li><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x27A4; <a data-sk="tooltip_parent" data-stringify-link="https://itunes.apple.com/us/app/personalized-phone-call-from-santa/id914022423" href="https://itunes.apple.com/us/app/personalized-phone-call-from-santa/id914022423" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Download for Apple</a></li></ul></li><li data-end="685" data-start="470" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log In Using Your Email:<ul data-end="685" data-start="505" style="font-family: initial; font-size: initial;"><li data-end="611" data-start="505" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The other person will need to log in using your email address (the one you used to place the order).</li><li data-end="685" data-start="615" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">A 6-digit PIN code will be emailed to you, the account holder.</li></ul></li><li data-end="814" data-start="687" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Share the Code:<ul data-end="814" data-start="713" style="font-family: initial; font-size: initial;"><li data-end="814" data-start="713" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Simply send them the PIN code so they can complete the login and get the call ready for your child.</li></ul></li></ol>&#x1F381; Helpful Tip: The PIN will expire after a short time, so be sure to pass it along quickly. Once logged in, they&#x2019;ll be able to schedule or start the call as needed.<div data-block="true" data-editor="dksl" data-offset-key="dh9lb-0-0"> </div>

✨ How can I share the Santa Call APP with the parent?

Having trouble locating your Santa Call in the app? Here's how to send us your information so we can help get the magic back on track!

We&#x2019;re so sorry for the inconvenience! Occasionally, a little glitch between our system and the app may cause your Santa Call to not appear properly. But don&#x2019;t worry&#x2014;we&#x2019;re here to help! &#x1F385;&#x1F4AC;<hr data-start="474" data-end="477"><h3 data-end="496" data-start="479" id="-what-to-do">&#x2705; What to Do:</h3>Please provide us with a detailed receipt (if purchased).<ul data-end="767" data-start="568"><li data-end="678" data-start="568" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F9FE; If you purchased through Google Play, the receipt will include an order number starting with GPA.</li><li data-end="767" data-start="679" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F6D2; If you Ordered a Santa Letter Package through our site, your Order Confirmation Email works great too.</li></ul>Once you&#x2019;re ready, simply <a data-end="856" data-start="814" href="https://packagefromsanta.com/pages/contact-us" rel="noopener noreferrer" target="_blank">click here to submit a ticket request</a>, and our team will look into it ASAP!&#x1F381; We&#x2019;ll make sure your Santa Call gets back on track!

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

If Santa is saying the wrong age, your Santa Call APP may have an old voicemail. Here's how to reset and fix it quickly!

If you&apos;re having trouble logging into the Santa Call APP after recent updates, don&#x2019;t worry&#x2014;this can happen when the app needs a quick refresh. Here&#x2019;s how to fix it and get back to the magic! &#x1F385;&#x2728;<hr data-start="469" data-end="472"><h3 data-end="497" data-start="474" id="-steps-to-resolve">&#x2705; Steps to Resolve:</h3>1. Delete the Santa Call APP Remove the current version of the app from your device:<ul data-end="729" data-start="592"><li data-end="658" data-start="592" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">iOS: Tap and hold the app icon, then tap &#x201C;Delete App.&#x201D;</li><li data-end="729" data-start="659" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Android: Tap and hold the app icon, then select &#x201C;Uninstall.&#x201D;</li></ul>2.&#xA0;Reinstall the latest version of the app:<ol data-border="0" data-indent="0" data-list-tree="true" data-stringify-type="ordered-list"><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x27A4; <a data-sk="tooltip_parent" data-stringify-link="https://play.google.com/store/apps/details?id=com.packagefromsanta.callfromsanta" href="https://play.google.com/store/apps/details?id=com.packagefromsanta.callfromsanta" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Download for Android</a></li><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x27A4; <a data-sk="tooltip_parent" data-stringify-link="https://itunes.apple.com/us/app/personalized-phone-call-from-santa/id914022423" href="https://itunes.apple.com/us/app/personalized-phone-call-from-santa/id914022423" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Download for Apple</a></li></ol>3. Log Back In Open the app and log in using the email address used for your order. You&#x2019;ll receive a 6-digit passcode by email to complete login.&#x1F4DD; Check your spam/junk folder, or the Promotions tab if you use Gmail&#x2014;it can sometimes land there! For <a href="//Comcast.net">Comcast.net</a> accounts, it may take longer to receive due to their system, unfortunately.&#xA0;<hr data-start="1143" data-end="1146"><h3 data-end="1212" data-start="1148" id="-for-returning-customers-whove-never-used-the-app-before">&#x1F512; For Returning Customers Who&#x2019;ve Never Used the App Before:</h3>If you&#x2019;re a returning customer but this is your first time using the app, it may ask for an Elf Passcode without giving you a chance to set one. No worries&#x2014;just enter 0000 as your temporary Elf Passcode. You can change it later if you&apos;d like!<hr data-start="1470" data-end="1473">&#x2728; After completing these steps, you should be all set to schedule, view, and manage your child&#x2019;s magical Santa Calls!Need More Help? <a class="fr-strong" href="https://packagefromsanta.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Click here</a> to contact us directly!

📞Why can't I log into the Santa Call APP?

packagefromsanta

Got questions about scheduling a Santa call? Learn how to download the app, reset your Elf Passcode, and schedule a call for your child. Start your magical Santa experience today!

Scheduling Santa Calls FAQs | Package From Santa®

Santa Calls

Find answers to common questions about scheduling a Santa call, including downloading the app, sharing it with family, and getting your Elf Passcode ready. Everything you need to prepare for your magical Santa experience!

❌ No, got questions!

🎅 What is PackgeFromSanta.com?

🎁 What is included in each Santa Letter Package?

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

🎅 Santa Package Overview & Info

❓ How do I access the bonus items in my package?

📝 How do I personalize my Pre-Order?

📝 How does Pre-Ordering work with shipping?

📝 Pre-Order & Personalization

✏️ Can I edit my order after it’s placed?

💸 Needing a refund?

❌ Can I cancel or change my order?

💳 What methods of payment do you accept?

🔄 Order Updates, Cancellations & Refunds

🎄 When is your store open for holiday orders?

📅 When is the last day to order?

⏰ Holiday Ordering Timeline

Ordering & Packages

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

✉️ Letters to Santa Service

🎉 How do I access my bonus items?

🖨️ Options for Printing Your Bonus Items

❓ Can I add a bonus items to my existing order?

Bonus Items

📝 How do I create a new account?

📝 How to log into My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Member Account & Order Changes

🎥 Difference Between Video Types

📅 How long will my Santa Video be available?

📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)

💾 Download or Save My Video

✏️ Can I make changes to my child’s video?

🛠️ Troubleshooting Video Issues

📆 Past Year Videos?

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Can't find my child's name when personalizing the Santa video?

❗ Why am I unable to upload photos to my Santa video?

🎥 Are there new Santa videos available?

✨ What is included in the 'Keepsake' Video?

❌ No, not personalized

Santa Videos

📞 Missed Santa’s Call or Didn’t Hear It Ring?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

✏️ Change My Shipping Info

🌍 What's your shipping policy/timelines?

🚛 How much does shipping cost?

⏳ How long does USPS First Class take to ship during the holiday season?

📅 Timelines & Shipping Costs

📦 How do I track my order?

❓ How do I get my tracking number?

🤔 Why can't I track my order?

❓How will I know my Santa Letter Package has shipped?

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

Shipping Info & Support

🖥️ Why can't I place my order?

⚙️Experiencing issues on the site?

🌐 How do I update or change web browser?

🍪 How do I clear my browser's cache and cookies?

📸 Why can't I upload my photos?

📞 How do I contact customer service by phone?

🖨️❓ How can I print bonus items if I don't have a printer?

📧 Why am I not receiving your emails?

📱 How do I stop receiving SMS Text alert?

📧 How do I unsubscribe from your emails?

✨ Do you have an Influencer/Affiliate Program?

Tech Support & Troubleshooting