Learn how to schedule your Santa Call using our Online Scheduler, a simple option for grandparents or adults looking for the easiest setup.

Scheduling a Santa Call is easier than ever with our Online Scheduler, a favorite option for grandparents that back! &#x1F385;Here&#x2019;s how it works:<ol data-start="384" data-end="957"><li data-start="384" data-end="481" style="font-family: Arial, Helvetica, sans-serif;">All Santa Calls are schedule through Magic Arthur by clicking <a href="http://magicarthur.com/magic-moments/personalized-call-from-santa" target="_blank" rel="noopener noreferrer" class="fr-strong">here</a>!&#xA0;</li><li data-start="482" data-end="577" style="font-family: Arial, Helvetica, sans-serif;">Once you agree to the 5 credits, it will ask you to select Santa Call App or Online Scheduler.</li><li data-start="482" data-end="577" style="font-family: Arial, Helvetica, sans-serif;">You will then be taken through the personalization of your Santa Call by entering your child&#x2019;s details (name, age, etc.).</li><li data-start="578" data-end="624" style="font-family: Arial, Helvetica, sans-serif;">Choose the date and time that works best.</li><li data-start="625" data-end="697" style="font-family: Arial, Helvetica, sans-serif;">You&#x2019;ll receive a confirmation email once the call is scheduled and once the call has been successfully completed.</li><li data-start="698" data-end="957" style="font-family: Arial, Helvetica, sans-serif;">After scheduling, log into your <a href="http://magicarthur.com" target="_blank" rel="noopener noreferrer">Magic Arthur Member Account&#xA0;</a>&#x2192; My Magical Moments to:<ul data-start="797" data-end="957" style="font-family: initial;"><li data-start="797" data-end="829" style="font-family: Arial, Helvetica, sans-serif;">Reschedule a call if needed.</li><li data-start="833" data-end="915" style="font-family: Arial, Helvetica, sans-serif;">Reschedule a missed call (if the &#x201C;#2&#x201D; button wasn&#x2019;t pressed during the call).</li><li data-start="919" data-end="957" style="font-family: Arial, Helvetica, sans-serif;">Listen to completed calls anytime.</li></ul></li></ol>&#x2728; App or Online Scheduler?<ul data-start="992" data-end="1287"><li data-start="992" data-end="1100" style="font-family: Arial, Helvetica, sans-serif;">Online Scheduler: Best for grandparents or adults who want the easiest way to set up a magical call.</li><li data-start="1101" data-end="1287" style="font-family: Arial, Helvetica, sans-serif;">Santa Call App: Best for parents with younger children as the app lets the call come right through your phone and allows you to add a photo of your child for extra magic.</li></ul>No matter which option you choose, Santa&#x2019;s call is sure to bring joy and wonder! &#x1F384;<hr>Related Helpful Articles:&#x1F449; <a data-end="1493" data-start="1446" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-information-is-needed-to-schedule-a-santa-call-743800" rel="noopener noreferrer" target="_blank">What info is needed to schedule a call?</a>&#x1F449;&#xA0;<a data-end="1641" data-start="1591" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-can-i-share-the-santa-call-app-with-the-parent-743842" rel="noopener noreferrer" target="_blank">How to share the APP with another parent?</a>

📞 How do I schedule a Santa Call using the Online Scheduler?

Discover everything you need to schedule your child’s Santa Call, from name and age to when the call should happen—plus helpful photo and timing tips!

To make your child&#x2019;s Santa Call extra special, you&#x2019;ll need:&#x2705;&#xA0;Child&#x2019;s Name &#x2014; for Santa to say it just right &#x2705; Gender &#x2705; Age &#x2705;&#xA0;Location (State/Country) &#x2014; where Santa will visit on Christmas Eve &#x2705;&#xA0;Scheduled Date &amp; Time for the call &#x2705; Child&#x2019;s Photo (Optional) &#x2014; when using the Santa Call APP, Santa&#x2019;s face will appear alongside your child&#x2019;s photo during the call!<hr data-start="562" data-end="565"><h3 data-start="567" data-end="591" id="-scheduling-tip">&#x1F384; Scheduling Tip:</h3>If you&#x2019;re scheduling calls for more than one child in your home, space them at least 5 minutes apart so each child gets their own magical moment.<hr data-start="739" data-end="742"><h3 data-start="744" data-end="768" id="-optional-photo">&#x1F4F8; Optional Photo:</h3>Uploading a photo is optional. It only shows during the call if received via the Santa Call APP.<hr data-start="867" data-end="870"><h3 data-start="872" data-end="892" id="&#xFE0F;-elf-tip">&#x1F9DD;&#x200D;&#x2642;&#xFE0F; Elf Tip:</h3>Make sure the child is with the person using the app and the device receiving the call &#x2014; that&#x2019;s how the magic happens!

📅 What information is needed to schedule a Santa call?

Scheduling a Santa Call adds extra magic for your child! Here’s how to set one up easily:. Download the FREE Santa Call App from the App Store (iOS) or Google Play (Android). Log in using your PackageFromSanta.com Member Account email (no password ne

Scheduling a Santa Call adds extra magic for your child! Here&#x2019;s how to set one up easily:<ol data-start="1570" data-end="2129"><li data-start="1570" data-end="1668" style="font-family: Arial, Helvetica, sans-serif;">Download the FREE Santa Call App from the <a data-start="1615" data-end="1635" rel="noopener noreferrer" href="https://apps.apple.com/us/app/personalized-call-from-santa/id914022423" target="_blank">App Store (iOS)</a> or <a data-start="1639" data-end="1665" rel="noopener noreferrer" href="https://play.google.com/store/apps/details?id=com.packagefromsanta.callfromsanta&amp;pli=1" target="_blank">Google Play (Android)</a>&#xA0;</li><li data-start="1570" data-end="1668" style="font-family: Arial, Helvetica, sans-serif;">Log in using your PackageFromSanta.com Member Account email (no password needed; you&#x2019;ll get a secure code).</li><li data-start="1570" data-end="1668" style="font-family: Arial, Helvetica, sans-serif;">Create or enter your Elf Passcode (for parents&#x2019; eyes only), then select &#x201C;Schedule Call.&#x201D;</li><li data-start="1570" data-end="1668" style="font-family: Arial, Helvetica, sans-serif;">Choose a time, enter your child&#x2019;s details (name, age, etc.), and pick a message theme. Calls can go to a landline, cell, or play in-app.</li><li data-start="1570" data-end="1668" style="font-family: Arial, Helvetica, sans-serif;">Confirm the scheduled call. If you miss it, replay options are available under the voice message in the app.</li></ol><hr>Related Helpful Articles:&#x1F449; <a data-end="1493" data-start="1446" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-information-is-needed-to-schedule-a-santa-call-743800" rel="noopener noreferrer" target="_blank">What info is needed to schedule a call?</a>&#x1F449; <a data-end="1527" data-start="1498" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-is-an-elf-passcode-and-how-do-i-reset-it-743812" rel="noopener noreferrer" target="_blank">&#xA0;Reset Elf Passcode</a>&#x1F449;&#xA0;<a data-end="1641" data-start="1591" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-can-i-share-the-santa-call-app-with-the-parent-743842" rel="noopener noreferrer" target="_blank">How to share the APP with another parent?</a>

📱 How do I schedule a Santa Call using your App?

Download or reinstall the Santa Call APP, log in with your email, and make sure notifications are turned on so your child doesn't miss Santa's magical call!

Enjoy the magic of a Santa Call by following these simple steps to download and set up the app:Uninstall and Reinstall: If you already have the app, please delete it and reinstall the latest version to ensure you&#x2019;re using the newest features.<ul data-start="445" data-end="502"><li data-start="445" data-end="474" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a data-sk="tooltip_parent" data-stringify-link="https://play.google.com/store/apps/details?id=com.packagefromsanta.callfromsanta" href="https://play.google.com/store/apps/details?id=com.packagefromsanta.callfromsanta" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Download for Android</a></li><li data-start="475" data-end="502" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a data-sk="tooltip_parent" data-stringify-link="https://itunes.apple.com/us/app/personalized-phone-call-from-santa/id914022423" href="https://itunes.apple.com/us/app/personalized-phone-call-from-santa/id914022423" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Download for Apple</a></li></ul><hr>Related Helpful Articles:&#x1F449; <a data-end="1493" data-start="1446" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-information-is-needed-to-schedule-a-santa-call-743800" rel="noopener noreferrer" target="_blank">What info is needed to schedule a call?</a>&#x1F449; <a data-end="1527" data-start="1498" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-is-an-elf-passcode-and-how-do-i-reset-it-743812" rel="noopener noreferrer" target="_blank">&#xA0;Reset Elf Passcode</a><a data-end="1641" data-start="1591" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-can-i-share-the-santa-call-app-with-the-parent-743842" rel="noopener noreferrer" target="_blank"></a>&#x1F449; <a data-end="1641" data-start="1591" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-can-i-share-the-santa-call-app-with-the-parent-743842" rel="noopener noreferrer" target="_blank">How to share the APP with another parent?</a><h3 data-end="1442" data-start="1420" id> </h3><div data-block="true" data-editor="2l2ao" data-offset-key="eop6k-0-0"> </div>

📱 How do I download the Santa Call app?

If Santa is saying the wrong age, your Santa Call APP may have an old voicemail. Here's how to reset and fix it quickly!

If you&apos;re having trouble logging into the Santa Call APP after recent updates, don&#x2019;t worry&#x2014;this can happen when the app needs a quick refresh. Here&#x2019;s how to fix it and get back to the magic! &#x1F385;&#x2728;<hr data-start="469" data-end="472"><h3 data-end="497" data-start="474" id="-steps-to-resolve">&#x2705; Steps to Resolve:</h3>1. Delete the Santa Call APP Remove the current version of the app from your device:<ul data-end="729" data-start="592"><li data-end="658" data-start="592" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">iOS: Tap and hold the app icon, then tap &#x201C;Delete App.&#x201D;</li><li data-end="729" data-start="659" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Android: Tap and hold the app icon, then select &#x201C;Uninstall.&#x201D;</li></ul>2.&#xA0;Reinstall the latest version of the app:<ol data-border="0" data-indent="0" data-list-tree="true" data-stringify-type="ordered-list"><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x27A4; <a data-sk="tooltip_parent" data-stringify-link="https://play.google.com/store/apps/details?id=com.packagefromsanta.callfromsanta" href="https://play.google.com/store/apps/details?id=com.packagefromsanta.callfromsanta" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Download for Android</a></li><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x27A4; <a data-sk="tooltip_parent" data-stringify-link="https://itunes.apple.com/us/app/personalized-phone-call-from-santa/id914022423" href="https://itunes.apple.com/us/app/personalized-phone-call-from-santa/id914022423" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Download for Apple</a></li></ol>3. Log Back In Open the app and log in using the email address used for your order. You&#x2019;ll receive a 6-digit passcode by email to complete login.&#x1F4DD; Check your spam/junk folder, or the Promotions tab if you use Gmail&#x2014;it can sometimes land there! For <a href="//Comcast.net">Comcast.net</a> accounts, it may take longer to receive due to their system, unfortunately.&#xA0;<hr data-start="1143" data-end="1146"><h3 data-end="1212" data-start="1148" id="-for-returning-customers-whove-never-used-the-app-before">&#x1F512; For Returning Customers Who&#x2019;ve Never Used the App Before:</h3>If you&#x2019;re a returning customer but this is your first time using the app, it may ask for an Elf Passcode without giving you a chance to set one. No worries&#x2014;just enter 0000 as your temporary Elf Passcode. You can change it later if you&apos;d like!<hr data-start="1470" data-end="1473">&#x2728; After completing these steps, you should be all set to schedule, view, and manage your child&#x2019;s magical Santa Calls!Need More Help? <a class="fr-strong" href="https://packagefromsanta.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Click here</a> to contact us directly!&#xA0;

📱 Why can't I log into the Santa Call APP?

The Elf Passcode is a 4-digit security code for the Santa Call APP. Learn how to reset it if you've forgotten your code—it's easy!

The Elf Passcode is a magical 4-digit code that&#x2019;s created during the initial setup of the Santa Call APP. It keeps the experience secure and ensures only grown-ups can access and manage call settings. &#x1F384;&#x1F9DD;&#x200D;&#x2642;&#xFE0F; Forgot your Elf Passcode? No worries! Even elves forget sometimes! Just tap &#x201C;Resend Elf Passcode&#x201D; on the login screen. A new 4-digit passcode will be emailed to the address associated with your PackageFromSanta.com account.&#x1F4EC; Helpful Tip: Be sure to check your Spam, Junk, or Promotions folder (especially for Gmail users) if you don&#x2019;t see the email arrive in your inbox right away.

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

Want to share Santa’s call with another parent or family member? Learn how to log in and use the Santa Call APP from a different device!

<h3 data-end="191" data-start="134" id="isPasted">&#x1F4E3; Not the Parent? Here&apos;s How to Gift the Santa Call:</h3>Want to share the Santa Call magic with someone else&#x2014;like Grandma, Grandpa, or your partner? &#x1F385;&#x2728; No problem! Just follow these jolly steps:<h3 data-end="354" data-start="334" id="-step-by-step">&#x1F4F2; Step-by-Step:</h3><ol data-end="814" data-start="356"><li data-end="468" data-start="356" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Have them download the FREE Santa Call APP:<ul><li data-stringify-border="0" data-stringify-indent="0" id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x27A4; <a data-sk="tooltip_parent" data-stringify-link="https://play.google.com/store/apps/details?id=com.packagefromsanta.callfromsanta" href="https://play.google.com/store/apps/details?id=com.packagefromsanta.callfromsanta" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Download for Android</a></li><li data-stringify-border="0" data-stringify-indent="0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x27A4; <a data-sk="tooltip_parent" data-stringify-link="https://itunes.apple.com/us/app/personalized-phone-call-from-santa/id914022423" href="https://itunes.apple.com/us/app/personalized-phone-call-from-santa/id914022423" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Download for Apple</a></li></ul></li><li data-end="685" data-start="470" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log In Using Your Email:<ul data-end="685" data-start="505" style="font-family: initial; font-size: initial;"><li data-end="611" data-start="505" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The other person will need to log in using your email address (the one you used to place the order).</li><li data-end="685" data-start="615" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">A 6-digit PIN code will be emailed to you, the account holder.</li></ul></li><li data-end="814" data-start="687" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Share the Code:<ul data-end="814" data-start="713" style="font-family: initial; font-size: initial;"><li data-end="814" data-start="713" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Simply send them the PIN code so they can complete the login and get the call ready for your child.</li></ul></li></ol>&#x1F381; Helpful Tip: The PIN will expire after a short time, so be sure to pass it along quickly. Once logged in, they&#x2019;ll be able to schedule or start the call as needed.<div data-block="true" data-editor="dksl" data-offset-key="dh9lb-0-0"> </div>

✨ How can I share the Santa Call APP with the parent?

Having trouble locating your Santa Call in the app? Here's how to send us your information so we can help get the magic back on track!

We&#x2019;re so sorry for the inconvenience! Occasionally, a little glitch between our system and the app may cause your Santa Call to not appear properly. But don&#x2019;t worry&#x2014;we&#x2019;re here to help! &#x1F385;&#x1F4AC;<hr data-start="474" data-end="477"><h3 data-end="496" data-start="479" id="-what-to-do">&#x2705; What to Do:</h3>Please provide us with a detailed receipt (if purchased).<ul data-end="767" data-start="568"><li data-end="678" data-start="568" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F9FE; If you purchased through Google Play, the receipt will include an order number starting with GPA.</li><li data-end="767" data-start="679" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F6D2; If you Ordered a Santa Letter Package through our site, your Order Confirmation Email works great too.</li></ul>Once you&#x2019;re ready, simply <a data-end="856" data-start="814" href="https://packagefromsanta.com/pages/contact-us" rel="noopener noreferrer" target="_blank">click here to submit a ticket request</a>, and our team will look into it ASAP!&#x1F381; We&#x2019;ll make sure your Santa Call gets back on track!

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

packagefromsanta

Got questions about scheduling a Santa call? Learn how to download the app, reset your Elf Passcode, and schedule a call for your child. Start your magical Santa experience today!

Scheduling Santa Calls FAQs | Package From Santa®

Santa Calls: Support

Santa Calls

Find answers to common questions about scheduling a Santa call, including downloading the app, sharing it with family, and getting your Elf Passcode ready. Everything you need to prepare for your magical Santa experience!

❌ No, got questions!