Looking to create an account before placing an order? Here’s how to get started with your free Member Account and access all the Christmas magic!

Creating an account is now easier and more secure&#x2014;but we understand it might be a little confusing at first, so we apologize! With our move to a new platform in 2024 (Shopify), we&#x2019;ve switched to a password-free login process using Shop Login, not ShopPay. This will be updated for the 2025 Christmas holiday season, so there will be no confusion!&#xA0;But for now... here&#x2019;s everything you need to know:<hr data-start="609" data-end="612"><h3 data-end="634" data-start="614" id="-how-to-log-in">&#x1F381; How to Log In</h3>1. New Customer placing an order? You don&#x2019;t need to create an account to place your order. Once the checkout is complete, your Member Account will be created with the email provided. &#xA0;2. Log in Using PackageFromSanta.com Shop Login<ul data-end="1135" data-start="814"><li data-end="886" data-start="814" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Go to the <a href="http://packagefromsanta.com/account/login">Member Account</a>.&#xA0;</li><li data-end="946" data-start="887" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Click &quot;Sign in with Shop&quot;&#xA0;and enter your email address&#xA0;associated with your order(s) placed with us.&#xA0;</li><li data-end="1085" data-start="1010" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">To complete your login, you&#x2019;ll receive a one-time 6-digit code by email or text&#xA0;to complete your login.&#xA0;</li></ul>&#x1F384; Helpful Tip: If sent to your email, check your Spam, Junk, or Promotions folders just in case! Comcast services and other providers, may might take a few extra minutes for the code to arrive.<hr data-start="1137" data-end="1140"><h3 data-end="1152" data-start="1142" id="-faq">&#x1F510; FAQ</h3>Do I need to create a ShopPay account? Nope! Just enter your email and you&#x2019;ll receive a one-time code by email or text to log in securely&#x2014;no ShopPay account needed.

📝 How do I create a new account?

Trouble logging into your Member Account? Here's how to use Shop login and your 6-digit code—no password or ShopPay account needed!

Accessing your account is now easier and more secure&#x2014;but we understand it might be a little confusing at first, so we apologize! With our move to a new platform in 2024 (Shopify), we&#x2019;ve switched to a password-free login process using Shop Login, not ShopPay. This will be updated for the 2025 Christmas holiday season, so there will be no confusion!&#xA0;But for now... here&#x2019;s everything you need to know:<hr data-start="609" data-end="612"><h3 data-end="634" data-start="614" id="-how-to-log-in">&#x1F381; How to Log In</h3>1. New Customer placing an order? You don&#x2019;t need to create an account to place your order. Once the checkout is complete, your Member Account will be created with the email provided. &#xA0;2. Log in Using PackageFromSanta.com Shop Login<ul data-end="1135" data-start="814"><li data-end="886" data-start="814" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Go to the <a class="fr-strong" href="http://packagefromsanta.com/account/login">Member Account</a>.&#xA0;</li><li data-end="946" data-start="887" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Click &quot;Sign in with Shop&quot;&#xA0;and enter your email address&#xA0;associated with your order(s) placed with us.&#xA0;</li><li data-end="1085" data-start="1010" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">To complete your login, you&#x2019;ll receive a one-time 6-digit code by email or text&#xA0;to complete your login.&#xA0;</li></ul>&#x1F384; Helpful Tip: If sent to your email, check your Spam, Junk, or Promotions folders just in case! Comcast services and other providers, may might take a few extra minutes for the code to arrive.<hr data-start="1137" data-end="1140"><h3 data-end="1152" data-start="1142" id="-faq">&#x1F510; FAQ</h3>Do I need to create a ShopPay account? Nope! Just enter your email and you&#x2019;ll receive a one-time code by email or text to log in securely&#x2014;no ShopPay account needed.Why can&#x2019;t I use my old password? Our new system uses secure, password-free verification to keep your account extra safe. Passwords are no longer used.<hr> &#x1F384; Still having trouble? Our helpful elves are standing by&#x2014;<a class="fr-strong" data-end="1926" data-start="1866" href="https://packagefromsanta.com/pages/help-center" rel="noopener" target="_new">contact us</a> and we&#x2019;ll be happy to help!

📝 How to log into My Member Account?

Need to update your email address? Right now, customers can't make account changes on their own—but we’re here to help!

&#x1F512; Account security is our top priority!Right now, customers are not able to update their email address directly through their Member Account. Since this is still a new platform, we&#x2019;ve chosen to hold off on manual updates to protect the accuracy and security of your account details.&#x2705; What to do for now: If you need to update your email address, please <a class="fr-strong" data-end="878" data-start="844" href="https://packagefromsanta.com/pages/contact-us">contact our helpful elves</a> and include:<ul data-end="1030" data-start="892"><li data-end="948" data-start="892">Provide any emails that need to be address along with any details that would help us. Let us know what email address you&apos;d like as your main account.&#xA0;</li><li data-end="1030" data-start="996">Your recent order number (if available)</li></ul>&#x1F384; We appreciate your patience and understanding as we continue to improve the experience for all our customers!

✉️ How do I change my email address?

Want to delete your Member Account? While there’s no self-serve option yet, our elves can help you remove it quickly—just reach out!

While we&#x2019;d be sad to see you go, we totally understand that sometimes it&#x2019;s time to tidy things up like a post-Christmas workshop cleanup. &#x1F381;&#x2728;Currently, we don&#x2019;t offer a self-service option to delete your Member Account through the login portal&#x2014;but our helpful elves can take care of it for you!&#x2705; Here&#x2019;s what to do:<ul data-end="720" data-start="452"><li data-end="531" data-start="452" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Simply <a data-end="480" data-start="461" href="http://packagefromsanta.com/pages/contact-us">contact us</a> and let us know you&apos;d like your account removed.</li><li data-end="630" data-start="532" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Please include the email address associated with your account so we can locate it quickly.</li><li data-end="720" data-start="631" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you&#x2019;ve placed an order recently, it&#x2019;s helpful to include your order number, too!</li></ul>&#x1F512; Don&#x2019;t worry&#x2014;once your account is deleted, your data will be securely removed from our system in accordance with our privacy policy.&#x1F384;We&#x2019;re grateful for the time you&#x2019;ve spent with us, and if you ever change your mind, we&#x2019;ll always be here to welcome you back with open arms (and hot cocoa)!<div data-block="true" data-editor="5edl9" data-offset-key="710m-0-0" id="isPasted"> </div>

🗑️ How can I delete my account?

packagefromsanta

Find answers to common login questions, including how to create a new account, update your email, or access your Member Account using our secure Shop login.

Account Setup & Login Help | Package From Santa®

Member Account & Order Changes

Need help getting into your account? This section covers how to create a new account, log in securely, and update your account details.

🔐 Account Setup & Login Help

🎅 What is PackgeFromSanta.com?

🎁 What is included in each Santa Letter Package?

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

🎅 Santa Package Overview & Info

❓ How do I access the bonus items in my package?

📝 How do I personalize my Pre-Order?

📝 How does Pre-Ordering work with shipping?

🤔 Still have questions? copy

📝 Pre-Order & Personalization

🎄 When is your store open for holiday orders?

📅 When is the last day to order?

⏰ Holiday Ordering Timeline

Ordering & Packages

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

✉️ Letters to Santa Service

🎉 How do I access my bonus items?

🖨️ Options for Printing Your Bonus Items

❓ Can I add a bonus items to my existing order?

❓ Still have questions?

Bonus Items

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

🎥 Difference Between Video Types

📅 How long will my Santa Video be available?

📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)

💾 Download or Save My Video

✏️ Can I make changes to my child’s video?

🛠️ Troubleshooting Video Issues

📆 Past Year Videos?

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Can't find my child's name when personalizing the Santa video?

❗ Why am I unable to upload photos to my Santa video?

🎥 Are there new Santa videos available?

✨ What is included in the 'Keepsake' Video?

❌ No, not personalized

Santa Videos

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

✏️ Change My Shipping Info

🌍 What's your shipping policy/timelines?

🚛 How much does shipping cost?

⏳ How long does USPS First Class take to ship during the holiday season?

📅 Timelines & Shipping Costs

❓ How will I know my Order has shipped?

🎄 Where’s My Order? How to Track Your Santa Package

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

Shipping Info & Support

❌ Can I cancel or change my order?

💸 Needing a refund?

✏️ Can I edit my order after it’s placed?

💳 What methods of payment do you accept?

Refunds & Order Policies

🖥️ Why can't I place my order?

⚙️Experiencing issues on the site?

🌐 How do I update or change web browser?

🍪 How do I clear my browser's cache and cookies?

📸 Why can't I upload my photos?

📞 How do  I contact customer service by phone?

🖨️❓ How can I print bonus items if I don't have a printer?

📧 Why am I not receiving your emails?

📱 How do I stop receiving SMS Text alert?

📧 How do I unsubscribe from your emails?

✨ Do you have an Influencer/Affiliate Program?

🤔 Still have questions?

Tech Support & Troubleshooting