Learn how pre-ordering a Santa letter package works—secure early and personalize later with holiday magic! 🎄

At PackageFromSanta.com, pre-ordering lets you secure your Santa letter packages early!&#xA0;&#x2728;&#xA0;Available for Bronze, Silver, Gold, or Platinum, here&#x2019;s how it works:<ol dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Visit our&#xA0;<a href="https://packagefromsanta.com" target="_blank" rel="noopener noreferrer nofollow">homepage</a> and add your desired packages to the cart, selecting &apos;Personalize Later&apos; (Pre-Order) for each. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Complete checkout&#x2014;you&#x2019;ll pay only for the packages, with no shipping costs yet since addresses aren&#x2019;t set. Once your order is placed, you will receive a &apos;pre-order&apos; order number. &#xA0; &#x1F449;&#xA0;A Member Account will be created for you if you&#x2019;re new&#x2014;no password needed, just use your email. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Later, you can log in to your&#xA0;<a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer nofollow">Member Account</a>, find your pre-order in Order History, and click &apos;Redeem Now&apos; to personalize each Santa Letter Package. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Enter the child&#x2019;s details (name, age, etc.), confirm the child&apos;s name and ship to address, and shipping charges will be added. Complete the checkout and you&#x2019;ll then get a shippable order number.</li></ol><hr>Related Help Articles:&#x1F449; <a href="https://packagefromsanta.com/help/how-to-place-an-order" target="_blank" rel="noopener noreferrer nofollow">How to Place an Order</a>&#x1F449; <a href="https://packagefromsanta.com/help/whats-included-in-santa-letter-package" target="_blank" rel="noopener noreferrer nofollow">What&#x2019;s Included in Each Santa Letter Package?</a>

How Does Pre-Ordering a Santa Letter Work?

Learn how to customize your pre-ordered Santa letter package at PackageFromSanta.com with ease!

At PackageFromSanta.com, customizing your pre-ordered Santa letter package is simple! &#x1F384;&#xA0;Here&#x2019;s how to personalize:<ol dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log in to your&#xA0;<a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer nofollow">Member Account</a> using your email. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Go to Order History and locate your &apos;Pre-Order&apos; number. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Click &apos;Personalize Now&apos; to start the personalization. Each &apos;Pre-Order&apos; Santa Letter Package is a separate transaction.&#xA0; </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">At checkout, enter the child&#x2019;s name and ship-to address&#xA0;(Santa letter packages ship directly to the child), then select your shipping method and complete the checkout where you will receive a&#xA0;shippable order number. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you have multiple Pre-orders to personalize: Go&#xA0;back to your&#xA0;<a href="http://Packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">Member Account&#xA0;</a>each time to click on the next &apos;Personalize Now&apos; button in your original &apos;Pre-Order&apos; number.&#xA0; This example shows 2 red &apos;Personalize Now&apos; buttons. Once you click on one of them, come back and refresh your browser, as it should show &apos;COMPLETED&apos; on the original one you selected (shown below in example). Wait to click on the other &apos;Personalize Now&apos; until you confirm which one was already completed. It may take a few more seconds to refresh in your Member Account.&#xA0;<img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2025110814-4b7fb262-8ee5-4f91-ade6-61f448edd966-d7911758-db7e-40ea-ab67-3386cbe7811e.png" style="width: 392px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2025110814-e4619bfd-c2b4-4fc1-9917-8696f988faf9-51845fb4-f6a9-4a51-a345-264c8f2e6712.png" style="width: 378px;" class="fr-fic fr-dib"></li></ol> <hr>Related Helpful Articles:&#x1F449; <a href="https://packagefromsanta.com/help/how-do-i-write-my-own-letter-from-santa" target="_blank" rel="noopener noreferrer nofollow">How do I write my own letter from Santa?</a>&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/1258419-361b1122afb74c5daf77d3adf34582cf" target="_blank" rel="noopener noreferrer">How do I access the Bonus Item that&apos;s included in my package?</a>

How do I personalize my Pre-Orders?

Learn how to access bonus items like Magic Arthur with your personalized Santa letter package at PackageFromSanta!

&#x1F385; Here&#x2019;s the easy way to access your bonuses once your Santa Letter Package is personalized:<ul data-start="561" data-end="1194"><li data-start="561" data-end="657" style="font-family: Arial, Helvetica, sans-serif;">In your <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">PackageFromSanta.com Member Account</a>, find your shippable Santa letter order (&apos;Preorders&apos; won&apos;t show access until packages are &apos;Personalized&apos;).&#xA0;</li><li data-start="658" data-end="713" style="font-family: Arial, Helvetica, sans-serif;">Under each shippable order#, you will see a purple FREE Bonuses! You will be able to click &apos;Redeem Now&apos; (sample account here).</li></ul>&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;<img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2025111318-281e10f7-879d-41b9-8181-7d416a0a57d9-f08552f7-109d-4e01-9954-1a768d82e21e.png" style="width: 300px;" class="fr-fic fr-dii"> <ul><li data-start="714" data-end="806" style="font-family: Arial, Helvetica, sans-serif;">Clicking the Redeem Now button will take you to your Magic Arthur Account setup.<ul><li>Have&#xA0;multiple packages? You only need to click the Redeem Now button once as your Magic Arthur credits from&#xA0;all packages will be combined in your account. No need to redeem each order separately. &#x1F389;</li></ul></li><li data-start="807" data-end="1021" style="font-family: Arial, Helvetica, sans-serif;">Once logged into Magic Arthur (with a verification code sent to your email), you can use your credits to create magical videos and other keepsake moments.</li><li data-start="1022" data-end="1194" style="font-family: Arial, Helvetica, sans-serif;">Account shows &apos;Redeemed&apos; means you missed entering your verification code.&#xA0;No worries! Just go directly to <a href="https://magicarthur.com/dashboard" target="_blank" rel="noopener noreferrer">www.MagicArthur.com</a> and be sure to log in using the same email that you used for your Santa Member Account.&#xA0;<img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2025110814-965d3eef-c531-4810-b560-4366586bf685-a4c70d6e-7a95-4d1b-a640-c7afbbfddf05.png" style="width: 300px;" class="fr-fic fr-dii"></li><li data-start="1022" data-end="1194" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">ALL BONUSES, once completed in Magic Arthur, will be&#xA0;accessible in your&#xA0;<a href="http://magicarthur.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">MagicArthur.com</a>&#xA0;account going forward.&#xA0;</li><li data-start="1022" data-end="1194" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">NO BONUS will appear in your Santa account after you have created a Magic Arthur account.</li></ul><hr>Related Helpful Articles:&#xA0;<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-is-magic-arthur-2069745" target="_blank" rel="noopener noreferrer">&#x1F449; What is Magic Arthur?</a>&#xA0;<a href="https://packagefromsanta.com/help/what-is-magic-arthur" target="_blank" rel="noopener noreferrer nofollow">&#x1F449;</a> <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2085143-ee6950d553f4412ca0e1640ec5403df6" target="_blank" rel="noopener noreferrer">What are the Bonuses?</a>

How do I access my Magic Arthur Bonuses?

Learn how to write your own custom Santa letter using our Personalizer tool. This guide walks you through the simple steps to create a heartfelt and magical message from Santa.

Creating a custom Santa letter is simple and magical with our Personalizer tool! &#x1F385;Whether you want to include special memories, inside jokes, or heartfelt messages, here&#x2019;s how to write your own one-of-a-kind message from Santa:1. Start by entering your child&#x2019;s information Fill in your child&#x2019;s name, age, and gender, then select any&#xA0;letter theme to begin&#x2014;even if you&#x2019;re writing your own message. Don&#x2019;t worry, the theme is just to help you move forward to the next step.2. Skip optional details (if you&#x2019;d like) You can ignore the extra questions and simply click Create Letter to jump right to the editing screen.3. Write or paste your message Once you&apos;re in the editor, you can:<ul data-start="1124" data-end="1355"><li data-start="1124" data-end="1198" style="font-family: Arial, Helvetica, sans-serif;">Write your own custom message from Santa, full of personal touches</li><li data-start="1199" data-end="1355" style="font-family: Arial, Helvetica, sans-serif;">Or&#xA0;copy and paste a message you&#x2019;ve written ahead of time You&#x2019;ll have up to 1600 characters (including spaces)&#x2014;plenty of room to make it magical!</li></ul>4. Preview &amp; Approve Choose a Santa Closing Signature, and preview your finished letter. If everything looks great, click Confirm to complete it!<hr>With just a few easy steps, you&#x2019;ll create a magical Santa letter your child will treasure&#x2014;filled with wonder, joy, and maybe even a few happy tears. &#x1F48C; Helpful Article:&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/1258419-361b1122afb74c5daf77d3adf34582cf" target="_blank" rel="noopener noreferrer">How do I access the Bonus Item that&apos;s included in my package?</a>

How do I write my own letter from Santa?

packagefromsanta

Learn how to pre-order Santa Letter Packages, personalize them later, and access bonus items through your Member Account.

Pre-Order & Personalize Your Package | Package From Santa®

Order Help

Everything you need to know about pre-ordering, how personalization works, and how to access your package and bonus items later.

✍️ Pre-Order & Personalization

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I Order for Multiple Children in One Package?

Can I Order Multiple Packages in One Transaction?

What Methods of Payment Do You Accept?

Do you offer free shipping?

How to Place an Order?

When is your store open for holiday orders?

What’s the last day to place an order?

Apply for our Influencer/Affiliate Program!

🎁 Santa Package Overview

How do I update my shipping address or other items?

How do I access my Magic Arthur bonuses?

Why can't I find the order I placed?

How do I upgrade my Santa package?

📦  Already Ordered (Personalized)

Why do I have multiple order numbers?

Why are there multiple shipping charges?

Needing a refund?

Can I cancel or change my order?

Why does my statement show “Recurring Charges” for PackageFromSanta®?

Billing Questions

Account & Email Issues

✏️ Change My Shipping Info

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick a shipping date?

Do you ship internationally?

📅 Timelines & Shipping Costs

How will I know my Order has shipped?

How Do I Track My Order?

📦 Tracking & Notifications

Why "Shop' App shows “Partially Delivered”

Experiencing shipping delays?

Package is lost or stolen?

Package is damaged?

Order is marked delivered but not here

Missing Item in My Order?

What if my package is delayed due to weather or holidays?

🚚  Shipping Problems

Shipping & Delivery

What Is Magic Arthur?

What are the Bonuses?

How Do Credits Work?

When Does My Magic Arthur Trial Expire?

What if I already had a Magic Arthur account?

How to Print Bonus Items Without a Printer

Bonus Items

Can I make changes to my child’s video?

My Santa Video isn’t showing in my account

Troubleshooting Video Issues

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

❌ No, not personalized

Santa Videos

Santa Videos: Support

Missed Santa’s Call or Didn’t Hear It Ring?

What is an Elf Passcode, and how do I reset it in my App?

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

What information is needed to schedule a Santa call?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

What is an Elf Passcode, and how do I reset it?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

Trouble Placing an Order?

Clear Cache & Update Your Browser for Smoother Experience

Why can't I upload my photos?

How do  I contact customer service by phone?

How to Unsubscribe from Emails or Text Messages?

Tech Support