Learn how pre-ordering a Santa letter package works—secure early and personalize later with holiday magic! 🎄

At PackageFromSanta.com, pre-ordering lets you secure your Santa letter packages early starting 9/30/26!&#xA0;&#x2728;&#xA0;Here&#x2019;s how it works:<ol dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Visit our&#xA0;<a href="https://packagefromsanta.com" target="_blank" rel="noopener noreferrer nofollow">homepage</a> and add your desired packages to the cart, selecting &apos;Personalize Later&apos; (Pre-Order) for each. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Complete checkout where you&#x2019;ll pay only for the packages, with no shipping costs yet since addresses aren&#x2019;t set. Once your order is placed, you will receive a &apos;pre-order&apos; order number. &#xA0; &#x1F449;&#xA0;A Member Account will be created for you if you&#x2019;re new&#x2014;no password needed, just use your email. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Later, you can log in to your&#xA0;<a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer nofollow">Member Account</a>, find your pre-order in Order History, and click &apos;Personalize Now&apos; to personalize each Santa Letter Package. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Enter the child&#x2019;s details (name, age, etc.), confirm the child&apos;s name and ship to address, and shipping charges will be added. Complete the checkout and you&#x2019;ll then get a shippable order number. If you order multiple pre-orders you will need to go back to your Member Account to click on any other red &apos;Personalize Now&apos; button in your original Pre-Order, as each order is a separate transaction.&#xA0;</li></ol><hr>Related Help Articles:&#x1F449; <a href="https://packagefromsanta.com/help/how-to-place-an-order" target="_blank" rel="noopener noreferrer">Place an Order</a>&#x1F449; <a href="https://packagefromsanta.com/help/whats-included-in-santa-letter-package" target="_blank" rel="noopener noreferrer nofollow">What&#x2019;s Included in Each Santa Letter Package?</a> &#x1F449; <a href="https://packagefromsanta.com/help/how-do-i-write-my-own-letter-from-santa" target="_blank" rel="noopener noreferrer nofollow">How do I write my own letter from Santa?</a>&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-accessredeem-my-magic-arthur-bonuses-2160014" target="_blank" rel="noopener noreferrer">How do I access the Bonus Item that&apos;s included in my package?</a>

How Does Pre-Ordering a Santa Letter Work?

Learn how to write your own custom Santa letter using our Personalizer tool. This guide walks you through the simple steps to create a heartfelt and magical message from Santa.

Creating a custom Santa letter is simple and magical with our Personalizer tool! &#x1F385;Whether you want to include special memories, inside jokes, or heartfelt messages, here&#x2019;s how to write your own one-of-a-kind message from Santa:1. Start by entering your child&#x2019;s information Fill in your child&#x2019;s name, age, and gender, then select any&#xA0;letter theme to begin&#x2014;even if you&#x2019;re writing your own message. Don&#x2019;t worry, the theme is just to help you move forward to the next step.2. Skip optional details (if you&#x2019;d like) You can ignore the extra questions and simply click Create Letter to jump right to the editing screen.3. Write or paste your message Once you&apos;re in the editor, you can:<ul><li style="font-family: Arial, Helvetica, sans-serif;">Write your own custom message from Santa, full of personal touches</li><li style="font-family: Arial, Helvetica, sans-serif;">Or&#xA0;copy and paste a message you&#x2019;ve written ahead of time You&#x2019;ll have up to 1200 characters (including spaces)&#x2014;plenty of room to make it magical!</li></ul>4. Preview &amp; Approve Choose a Santa Closing Signature, and preview your finished letter. If everything looks great, click Confirm to complete it!<hr>With just a few easy steps, you&#x2019;ll create a magical Santa letter your child will treasure&#x2014;filled with wonder, joy, and maybe even a few happy tears. &#x1F48C; Helpful Article:&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-accessredeem-my-magic-arthur-bonuses-2160014" target="_blank" rel="noopener noreferrer">How do I access/redeem my Magic Arthur Bonuses?</a>

How do I write my own letter from Santa?

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Learn how to pre-order Santa Letter Packages, personalize them later, and access bonus items through your Member Account.

Pre-Order & Personalize Your Package | Package From Santa®

Order Help

Everything you need to know about pre-ordering, how personalization works, and how to access your package and bonus items later.

✍️ Pre-Order & Personalization

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I Order for Multiple Children in One Package?

Can I Order Multiple Packages in One Transaction?

What Methods of Payment Do You Accept?

Do you offer free shipping?

How to Place an Order?

What’s the last day to place an order?

Apply for our Influencer/Affiliate Program!

🎁 Santa Package Overview

Why can't I find the order I placed?

How do I upgrade my Santa package?

📦  Already Ordered (Personalized)

Why do I see multiple order numbers or charges?

What is Package Protection?

Needing a refund?

Can I cancel or change my order?

Why does my statement show “Recurring Charges” for PackageFromSanta®?

Billing Questions

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Not Receiving Emails?

How Do I Create a New Account?

How do I change my email address?

How to Log In to My Member Account?

Account & Email Issues

How do I update my shipping address or other items?

✏️ Change My Shipping Info

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick a shipping date?

Do you ship internationally?

📅 Timelines & Shipping Costs

How will I know my Order has shipped?

How Do I Track My Order?

📦 Tracking & Notifications

Experiencing shipping delays?

Package is lost or stolen?

Package is damaged?

Order is marked delivered but not here

Missing Item in My Order?

Why Does the Shop App Show “Partially Delivered”?

🚚  Shipping Problems

Shipping & Delivery

What Is Magic Arthur?

How Does Magic Arthur Work?

What is included with my free Magic Arthur account?

What Magic Arthur bonuses are included with my Santa Letter Package?

How do I access/redeem my Magic Arthur Bonuses?

Where do I find my completed or unfinished Magic Moments?

How to Print Bonus Items Without a Printer

Already have a Magic Arthur account?

Bonus Items

How Do I View & Download/Save My Video?

Can I make changes to my child’s video?

My Santa Video isn’t showing in my account

Troubleshooting Your Personalized Santa Video

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

Troubleshooting a Non-Personalized Santa Video

❌ No, not personalized

Santa Videos

Santa Videos: Support

Missed Santa’s Call or Didn’t Hear It Ring?

Elf Passcode: reset it before your scheduled call

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

What information is needed to schedule a Santa call?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

What is an Elf Passcode, and how do I reset it?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

Trouble Placing an Order?

Clear Cache & Update Your Browser for Smoother Experience

Why can't I upload my photos?

How Do I Contact Customer Service by Phone?

How to Unsubscribe from Emails or Text Messages?

Tech Support