Learn how and when you'll be notified that your Santa Letter Package has shipped—including timelines and tracking details.

We do our best to ship your magical Santa Letter Package within 24&#x2013;72 hours (Monday through Friday). Because each package is custom-made with care and North Pole magic, a little extra time may be needed&#x2014;especially during the holiday rush. Thank you for your patience and understanding!&#xA0;&#x1F4E7; You&#x2019;ll receive an automated shipping notification via email the day your order ships. If you don&#x2019;t see the email, check your Spam, Junk, or &apos;Promotions&apos; tab (for Gmail users).<hr>Tracking Information<ul data-start="891" data-end="1280"><li data-start="891" data-end="1101" style="font-family: Arial, Helvetica, sans-serif;">USA First Class Shipping: First Class packages do not include tracking. Although the usual delivery window is 1&#x2013;5 business days, USPS delays during the holidays can extend this to 10&#x2013;12 business days.</li><li data-start="1103" data-end="1280" style="font-family: Arial, Helvetica, sans-serif;">USPS Ground Advantage, Priority Mail, or UPS Services: A tracking number will be included in your shipping confirmation email and available in your&#xA0;<a data-start="1260" data-end="1279" rel="noopener noreferrer" href="https://packagefromsanta.com/account/login" target="_blank">Member Account</a>. </li></ul>&#x1F4A1; Reminder About USPS DelaysUSPS delays are common during the holiday season. We appreciate your understanding and encourage you to order early. For more, visit <a data-start="1456" data-end="1490" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/experiencing-shipping-delays-804878" target="_blank">Experiencing Shipping Delays?</a> <div data-block="true" data-editor="5jptm" data-offset-key="7irmg-0-0"> </div>

How will I know my Order has shipped?

Can’t find your tracking info? Learn how to check your order status, locate tracking emails, or contact support for magical delivery help.

Step 1: Check Your Email for Tracking InfoOnce your package ships, you&apos;ll receive an email confirmation with tracking details (if tracking is included with your shipping method).Tip: Check your Spam, Promotions, or Junk folders&#x2014;sometimes our North Pole elves get flagged as too magical.Step 2: Log in to Your Member AccountYou can view your order status, shipping method, and tracking number (if available) by logging into your &#x1F449; <a data-start="1600" data-end="1619" rel="noopener noreferrer" href="https://packagefromsanta.com/account/login" target="_blank">Member Account</a> Step 3: Know Your Shipping Method<div tabindex="-1"><table><thead><tr><th>Shipping Method</th><th>Tracking Available?</th><th>Notes</th></tr></thead><tbody><tr><td>USPS First Class</td><td>&#x274C; No</td><td>This method does not include tracking. Your order is still on its way!</td></tr><tr><td>USPS Ground Advantage / Priority / UPS</td><td>&#x2705; Yes</td><td>You&#x2019;ll receive tracking by email + in your Member Account</td></tr></tbody></table> &#x1F384; USPS First-Class orders may arrive separately and as late as Christmas Eve.&#xA0;<table></table></div> Still Can&#x2019;t Find Tracking?Here are a few reasons why:<ol data-start="2189" data-end="2628"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Your Order Might Not Have Gone Through<ul style="font-size: initial; font-family: initial;"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Double-check your email receipt or credit card statement. If you don&#x2019;t see a charge, you may not have completed checkout.</li></ul></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">You Ordered from a Different Website<ul style="font-size: initial; font-family: initial;"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Make sure you placed your order on <a data-start="2461" data-end="2486" rel="noopener" href="#">PackageFromSanta.com</a></li></ul></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Canada Orders (As of 12/1/25 we have stopped shipping to Canada)<ul style="font-size: initial; font-family: initial;"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Some Canadian shipments (Platinum Packages) may experience customs delays, and tracking may pause temporarily.</li></ul></li></ol>Need More Help?If you&apos;re still having trouble, our &#x1F385;&#xA0;<a data-start="2698" data-end="2723" rel="noopener noreferrer" href="https://packagefromsanta.com/pages/contact-us" target="_blank">Magical Support Team</a> is happy to help. Please include:<ul data-start="2762" data-end="2855"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Your Full Name</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Order Number</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The email address used to place the order</li></ul>We&apos;ll get your North Pole magic back on track. &#x2728;<hr>Related Help Articles:<a data-start="1568" data-end="1611" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/whats-your-shipping-policytimelines-804873" target="_blank">&#x1F449; What&#x2019;s your shipping policy/timelines?</a><a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-long-does-usps-first-class-take-to-ship-during-the-holiday-season-1229977" target="_blank" rel="noopener noreferrer">&#x1F449; How long does USPS First Class take to ship during the holiday season?</a><a data-start="1655" data-end="1689" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/experiencing-shipping-delays-804878" target="_blank" id="isPasted"></a><a data-start="2992" data-end="3035" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/order-is-marked-delivered-but-not-here-825140" target="_blank">&#x1F449; Order is Marked Delivered but Not Here</a><a data-start="2992" data-end="3035" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/order-is-marked-delivered-but-not-here-825140" target="_blank" id="isPasted"></a><a data-start="3043" data-end="3083" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/package-is-lost-or-stolen-825157" target="_blank">&#x1F449; Package is Lost, Stolen, or Damaged</a><a data-start="1655" data-end="1689" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/experiencing-shipping-delays-804878" target="_blank">&#x1F449; Experiencing shipping delays?</a>

How Do I Track My Order?

packagefromsanta

Find out how to track your Santa Letter Package, receive shipping updates, and know exactly when your child’s magical delivery is on its way!

Track Your Santa Letter Package | Package From Santa®

Shipping & Delivery

Stay informed every step of the way! Learn how and when you’ll receive tracking info, shipment alerts, and where to check your Santa Letter Package status.

📦 Tracking & Notifications

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I Order for Multiple Children in One Package?

Can I Order Multiple Packages in One Transaction?

How do I write my own letter from Santa?

What Methods of Payment Do You Accept?

Do you offer free shipping?

How to Place an Order?

When is your store open for holiday orders?

What’s the last day to place an order?

Apply for our Influencer/Affiliate Program!

🎁 Santa Package Overview

How Does Pre-Ordering a Santa Letter Work?

How do I personalize my Pre-Orders?

How do I access my Magic Arthur Bonuses?

✍️ Pre-Order & Personalization

How do I update my shipping address or other items?

How do I access my Magic Arthur bonuses?

Why can't I find the order I placed?

How do I upgrade my Santa package?

📦  Already Ordered (Personalized)

Order Help

Why do I have multiple order numbers and items?

Why are there multiple shipping charges?

Needing a refund?

Can I cancel or change my order?

Why does my statement show “Recurring Charges” for PackageFromSanta®?

Billing Questions

Account & Email Issues

✏️ Change My Shipping Info

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick a shipping date?

Do you ship internationally?

📅 Timelines & Shipping Costs

Why "Shop' App shows “Partially Delivered”

Experiencing shipping delays?

Package is lost or stolen?

Package is damaged?

Order is marked delivered but not here

Missing Item in My Order?

🚚  Shipping Problems

What Is Magic Arthur?

How Does Magic Arthur Works?

How do I access/redeem my Magic Arthur Bonuses?

How to View Completed/Non-Completed Magic Moments?

What are the Bonuses?

How Do Credits Work?

When Does My Magic Arthur Trial Expire?

What if I already had a Magic Arthur account?

How to Print Bonus Items Without a Printer

Bonus Items

Can I make changes to my child’s video?

My Santa Video isn’t showing in my account

Troubleshooting Video Issues

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

❌ No, not personalized

Santa Videos

Santa Videos: Support

Missed Santa’s Call or Didn’t Hear It Ring?

What is an Elf Passcode, and how do I reset it in my App?

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

What information is needed to schedule a Santa call?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

What is an Elf Passcode, and how do I reset it?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

Trouble Placing an Order?

Clear Cache & Update Your Browser for Smoother Experience

Why can't I upload my photos?

How do  I contact customer service by phone?

How to Unsubscribe from Emails or Text Messages?

Tech Support