Learn how and when you'll be notified that your Santa Letter Package has shipped—including timelines and tracking details.

We do our best to ship your magical Santa Letter Package within 24&#x2013;72 hours (Monday through Friday). Because each package is custom-made with care and North Pole magic, a little extra time may be needed&#x2014;especially during the holiday rush. Thank you for your patience and understanding! &#x1F48C;&#x1F4E7;&#xA0;You&#x2019;ll receive an automated shipping notification via email the day your order ships. If you don&#x2019;t see the email, check your Spam, Junk, or &apos;Promotions&apos; tab (for Gmail users).<hr>&#x1F4E6;&#xA0;Tracking Information<ul data-start="891" data-end="1280"><li data-start="891" data-end="1101" style="font-family: Arial, Helvetica, sans-serif;">First Class Shipping: First Class packages do not include tracking. Although the usual delivery window is 1&#x2013;5 business days, USPS delays during the holidays can extend this to 10&#x2013;12 business days.</li><li data-start="1103" data-end="1280" style="font-family: Arial, Helvetica, sans-serif;">USPS Ground Advantage, Priority Mail, or UPS Services: A tracking number will be included in your shipping confirmation email and available in your&#xA0;<a data-start="1260" data-end="1279" rel="noopener noreferrer" href="https://packagefromsanta.com/account/login" class="fr-strong" target="_blank">Member Account</a>. </li></ul>&#x1F4A1; Reminder About USPS DelaysUSPS delays are common during the holiday season. We appreciate your understanding and encourage you to order early. For more, visit <a data-start="1456" data-end="1490" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/experiencing-shipping-delays-804878" target="_blank" class="fr-strong">Experiencing Shipping Delays?</a> <div data-block="true" data-editor="5jptm" data-offset-key="7irmg-0-0"> </div>

❓ How will I know my Order has shipped?

Can’t find your tracking info? Learn how to check your order status, locate tracking emails, or contact support for magical delivery help.

Step 1: Check Your Email for Tracking InfoOnce your package ships, you&apos;ll receive an email confirmation with tracking details (if tracking is included with your shipping method).&#x1F4EC; Tip: Check your Spam, Promotions, or Junk folders&#x2014;sometimes our North Pole elves get flagged as too magical.<hr> Step 2: Log in to Your Member AccountYou can view your order status, shipping method, and tracking number (if available) by logging into your &#x1F449; <a data-start="1600" data-end="1619" rel="noopener noreferrer" href="https://packagefromsanta.com/account/login" target="_blank" class="fr-strong">Member Account</a><hr> Step 3: Know Your Shipping Method<div tabindex="-1"><table><thead><tr><th>Shipping Method</th><th>Tracking Available?</th><th>Notes</th></tr></thead><tbody><tr><td>USPS First Class</td><td>&#x274C; No</td><td>This method does not include tracking. Your order is still on its way!</td></tr><tr><td>USPS Ground Advantage / Priority / UPS</td><td>&#x2705; Yes</td><td>You&#x2019;ll receive tracking by email + in your Member Account</td></tr></tbody></table> &#x1F384; USPS First-Class orders may arrive separately and as late as Christmas Eve.&#xA0;<table></table></div> &#x1F9E9; Still Can&#x2019;t Find Tracking?Here are a few reasons why:<ol data-start="2189" data-end="2628"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Your Order Might Not Have Gone Through<ul style="font-size: initial; font-family: initial;"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Double-check your email receipt or credit card statement. If you don&#x2019;t see a charge, you may not have completed checkout.</li></ul></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">You Ordered from a Different Website<ul style="font-size: initial; font-family: initial;"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Make sure you placed your order on <a data-start="2461" data-end="2486" rel="noopener" href="#">PackageFromSanta.com</a></li></ul></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Canada Orders<ul style="font-size: initial; font-family: initial;"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Some Canadian shipments (Platinum Packages) may experience customs delays, and tracking may pause temporarily.</li></ul></li></ol>&#x2753;&#xA0;Need More Help?If you&apos;re still having trouble, our &#x1F385;&#xA0;<a data-start="2698" data-end="2723" rel="noopener noreferrer" href="https://packagefromsanta.com/pages/contact-us" class="fr-strong" target="_blank">Magical Support Team</a> is happy to help. Please include:<ul data-start="2762" data-end="2855"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Your Full Name</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Order Number</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The email address used to place the order</li></ul>We&apos;ll get your North Pole magic back on track. &#x2728;&#x1F4DA; Helpful Related Articles:<ul><li>&#x1F4E6;&#xA0;<a data-start="1568" data-end="1611" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/whats-your-shipping-policytimelines-804873" target="_blank" class="fr-strong">What&#x2019;s your shipping policy/timelines?</a></li><li id="isPasted"><a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-long-does-usps-first-class-take-to-ship-during-the-holiday-season-1229977" target="_blank" rel="noopener noreferrer" class="fr-strong">&#x23F3; How long does USPS First Class take to ship during the holiday season?</a></li><li><a data-start="1655" data-end="1689" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/experiencing-shipping-delays-804878" target="_blank" id="isPasted">&#x1F9CA;&#xA0;</a><a data-start="2992" data-end="3035" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/order-is-marked-delivered-but-not-here-825140" target="_blank" class="fr-strong">Order is Marked Delivered but Not Here</a></li><li><a data-start="2992" data-end="3035" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/order-is-marked-delivered-but-not-here-825140" target="_blank" id="isPasted">&#x1F4E6;&#xA0;</a><a data-start="3043" data-end="3083" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/package-is-lost-or-stolen-825157" target="_blank" class="fr-strong">Package is Lost, Stolen, or Damaged</a></li><li>&#x1F69A;&#xA0;<a data-start="1655" data-end="1689" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/experiencing-shipping-delays-804878" target="_blank" class="fr-strong">Experiencing shipping delays?</a> </li></ul>

🎄 Where’s My Order? How to Track Your Santa Package

packagefromsanta

Find out how to track your Santa Letter Package, receive shipping updates, and know exactly when your child’s magical delivery is on its way!

Track Your Santa Letter Package | Package From Santa®

Shipping Info & Support

Stay informed every step of the way! Learn how and when you’ll receive tracking info, shipment alerts, and where to check your Santa Letter Package status.

📦 Tracking & Notifications

🎅 What is PackgeFromSanta.com?

🎁 What is included in each Santa Letter Package?

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

🎅 Santa Package Overview & Info

❓ How do I access the bonus items in my package?

📝 How do I personalize my Pre-Order?

📝 How does Pre-Ordering work with shipping?

🤔 Still have questions? copy

📝 Pre-Order & Personalization

🎄 When is your store open for holiday orders?

📅 When is the last day to order?

⏰ Holiday Ordering Timeline

Ordering & Packages

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

✉️ Letters to Santa Service

🎉 How do I access my bonus items?

🖨️ Options for Printing Your Bonus Items

❓ Can I add a bonus items to my existing order?

❓ Still have questions?

Bonus Items

📝 How do I create a new account?

📝 How to log into My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Member Account & Order Changes

🎥 Difference Between Video Types

📅 How long will my Santa Video be available?

📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)

💾 Download or Save My Video

✏️ Can I make changes to my child’s video?

🛠️ Troubleshooting Video Issues

📆 Past Year Videos?

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Can't find my child's name when personalizing the Santa video?

❗ Why am I unable to upload photos to my Santa video?

🎥 Are there new Santa videos available?

✨ What is included in the 'Keepsake' Video?

❌ No, not personalized

Santa Videos

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

✏️ Change My Shipping Info

🌍 What's your shipping policy/timelines?

🚛 How much does shipping cost?

⏳ How long does USPS First Class take to ship during the holiday season?

📅 Timelines & Shipping Costs

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

❌ Can I cancel or change my order?

💸 Needing a refund?

✏️ Can I edit my order after it’s placed?

💳 What methods of payment do you accept?

Refunds & Order Policies

🖥️ Why can't I place my order?

⚙️Experiencing issues on the site?

🌐 How do I update or change web browser?

🍪 How do I clear my browser's cache and cookies?

📸 Why can't I upload my photos?

📞 How do  I contact customer service by phone?

🖨️❓ How can I print bonus items if I don't have a printer?

📧 Why am I not receiving your emails?

📱 How do I stop receiving SMS Text alert?

📧 How do I unsubscribe from your emails?

✨ Do you have an Influencer/Affiliate Program?

🤔 Still have questions?

Tech Support & Troubleshooting