Wondering how to track your Package From Santa® order? Find out how to access your tracking information and view shipping timelines for USPS and UPS.

<div data-block="true" data-editor="651rs" data-offset-key="aqu31-0-0" id="isPasted"><div data-block="true" data-editor="eh3ct" data-offset-key="ddhb-0-0" id="isPasted"><div data-block="true" data-editor="3smcl" data-offset-key="6klbe-0-0"><div data-block="true" data-editor="eh3ct" data-offset-key="ddhb-0-0"><div data-block="true" data-editor="49sc5" data-offset-key="6bi9d-0-0" id="isPasted"><p id="isPasted"><span data-offset-key="elkqd-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Due to unprecedented USPS delays every holiday season, w<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">e apologize for any inconvenience and appreciate your patience.&#xA0;</span></span></span><span data-offset-key="elkqd-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><span data-offset-key="a87br-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">The USPS and UPS are alway working hard to get packages delivered before Christmas. They do deliver on Christmas Eve.&#xA0;<br></span></span></span></span></p><div data-block="true" data-editor="5jptm" data-offset-key="fs1an-0-0"><br></div><div data-offset-key="6bi9d-0-0"><br></div><div id="isPasted"><div><div><div><div><div><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">USPS First Class does not have tracking (Note: &apos;Shop&apos; will NOT track First Class Shipments). However, to&#xA0;</span><span data-offset-key="6bi9d-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">check the status of your order, please log into your&#xA0;</span></span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://packagefromsanta.com/account/login" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="6bi9d-1-0"><span data-text="true"><strong>Member Account</strong></span></span></a>. If you selected a shipping method with tracking,</span><span data-offset-key="6bi9d-2-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">&#xA0;we do update our tracking information as soon as it is available. You will also receive an email once your package is shipped, along with tracking (if you selected that type of method). &#xA0;</span></span></div></div></div></div></div></div></div><div data-block="true" data-editor="49sc5" data-offset-key="cjtdr-0-0"><div data-offset-key="cjtdr-0-0"><span data-offset-key="cjtdr-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="49sc5" data-offset-key="5eta4-0-0"><div data-offset-key="5eta4-0-0"><span data-offset-key="5eta4-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">&#x1F4CC;&#xA0;</span></span><span data-offset-key="5eta4-0-1"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Note</span></span><span data-offset-key="5eta4-0-2"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">: Multiple packages shipped on the same day and/or to the same address could arrive on different days if separated during transit.&#xA0;</span></span></div></div><p><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F385; Please be sure to check your Spam folder or the &apos;Promotions&apos; tab (for Gmail users) &#x2014; sometimes our North Pole emails get lost in there.&#xA0;</span></p></div><div data-block="true" data-editor="eh3ct" data-offset-key="2lp02-0-0"><div data-offset-key="2lp02-0-0"><br></div><hr><div id="isPasted"><div><div><p data-pm-slice="1 1 []" id="isPasted">&#x2728; <span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Shipping <a class="fr-strong" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/whats-your-shipping-policytimelines-804873" rel="noopener noreferrer" target="_blank">policy/timelines</a>?</span><br>&#x2728; <span data-offset-key="3nho9-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log into my&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a class="fr-strong" href="http://packagefromsanta.com/account/login" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="3nho9-1-0"><span data-text="true">Member Account<br></span></span></a></span>&#x2728; <span data-offset-key="3kj27-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Experiencing&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a class="fr-strong" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/experiencing-shipping-delays-804878" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="3kj27-1-0"><span data-text="true">shipping delays</span></span></a></span><span data-offset-key="3kj27-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">?</span></span><br>&#x2728; <span data-offset-key="2el89-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Why can&apos;t I&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a class="fr-strong" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/why-cant-i-track-my-order-823970" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="2el89-1-0"><span data-text="true">track my order</span></span></a></span><span data-offset-key="2el89-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">?&#xA0;</span></span></p></div></div></div></div></div></div></div><p><br></p>

📦 How do I track my order?

Wondering where your tracking number is? It’ll be emailed to you as soon as your order leaves the North Pole! Contact our support elves if you need further assistance.

<div id="isPasted"><div><div><div><p id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">&#x1F385; Your magical tracking number will be sent via email once your order sets off from the North Pole! If you haven&#x2019;t seen it yet please be sure to check your Spam folder or the &apos;Promotions&apos; tab (for Gmail users) &#x2014; sometimes our North Pole emails get lost in there.&#xA0;</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">Note: USPS First-Class shipping method does NOT include tracking.&#xA0;</span></p></div></div></div></div><p><span style="font-family: Arial,Helvetica,sans-serif;">&#x1F9DD;&#x200D;&#x2640;&#xFE0F; Still can&#x2019;t find it? Don&#x2019;t worry! Reach out to our festive <a href="https://packagefromsanta.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>customer support</strong></a> elves, and they&#x2019;ll be happy to help you track down your package!&#xA0;</span></p><p><br></p>

❓ How do I get my tracking number?

Can’t track your order? Find out the common reasons why you might be unable to track your Package From Santa® order, including USPS First-Class shipping and customs delays.

<div data-offset-key="1o7kc-0-0"><span data-offset-key="1o7kc-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">This is the busiest time of the year at Santa&#x2019;s Workshop, and we&#x2019;re working hard to bring holiday magic to everyone.</span></span></div><div data-block="true" data-editor="5jptm" data-offset-key="ccbd-0-0"><div data-offset-key="ccbd-0-0"><span data-offset-key="ccbd-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="5jptm" data-offset-key="elkqd-0-0"><div data-offset-key="elkqd-0-0"><span data-offset-key="elkqd-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Due to unprecedented USPS delays this season, we kindly ask for your understanding. Packages shipped First Class do not include tracking, and we apologize for any confusion caused by buttons in your Member Account that appear to provide tracking information.</span></span></div></div><div data-block="true" data-editor="5jptm" data-offset-key="8qt1i-0-0"><div data-offset-key="8qt1i-0-0"><span data-offset-key="8qt1i-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="5jptm" data-offset-key="a87br-0-0"><div data-offset-key="a87br-0-0"><span data-offset-key="a87br-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If you contact us through our contact form, unfortunately, we&#x2019;re unable to respond to every shipping inquiry at this time. Rest assured, we are doing everything we can to ship packages promptly and the USPS and UPS are working hard to get packages delivered before Christmas. If your package(s) hasn&#x2019;t arrived by Christmas, we will be here after the holiday to assist.</span></span></div></div><div data-block="true" data-editor="5jptm" data-offset-key="fs1an-0-0"><div data-offset-key="fs1an-0-0"><span data-offset-key="fs1an-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="5jptm" data-offset-key="7irmg-0-0"><div data-offset-key="7irmg-0-0"><span data-offset-key="7irmg-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">We apologize for any inconvenience and thank you for your patience.</span></span></div></div><p><br></p><p id="isPasted"><strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Why Can&apos;t I Track My Order?</span></strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;&#x1F384;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you&apos;re having trouble tracking your order, here are a few possible reasons:</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F50D; <strong>1. Did You Order from Package From Santa&#xAE;?</strong><br>Check your email receipt or credit card statement to confirm your order was placed with <em>Package From Santa&#xAE;</em>. If you don&#x2019;t see a receipt, your order may not have gone through or you may have ordered from another site.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F381; <strong>2. USPS First-Class Doesn&apos;t Include Tracking</strong><br>If you chose USPS First-Class shipping, it doesn&#x2019;t come with tracking. Your order is on the way, but tracking info isn&apos;t available for this shipping method.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F5A5;&#xFE0F; <strong>3. Log into Your Member Account</strong><br>Log into your <a href="https://packagefromsanta.com/account/login" rel="noopener noreferrer" target="_blank"><strong>Member Account</strong></a><strong>&#xA0;</strong>to confirm your order and check the shipping method. If you chose Ground Advantage, Priority, or UPS with tracking, the tracking # would have been emailed to you.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;"><strong><span style="color: rgb(41, 105, 176);">&#x1F1E8;&#x1F1E6;&#xA0;</span></strong></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>4. Canada Platinum &amp; Package Orders &amp; Customs</strong><br>Package orders shipped to Canada, customs may cause delays. Tracking may pause while your package is processed.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Need Help?</strong><br>If you&apos;re still having trouble, <a href="https://packagefromsanta.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>contact us</strong></a> and we&apos;ll be happy to help! &#x1F385;</span></p><div data-block="true" data-editor="7cui1" data-offset-key="769v3-0-0" id="isPasted"><p data-pm-slice="1 1 []" id="isPasted">&#x2728;&#xA0;<span data-offset-key="769v3-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log into my&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="http://packagefromsanta.com/account/login" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="769v3-1-0"><span data-text="true"><strong>Member Account</strong></span></span></a></span><br>&#x2728;&#xA0;<span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-track-my-order-804876" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="769v3-3-0"><span data-text="true"><strong>Track my package</strong></span></span></a></span><span data-offset-key="769v3-4-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">?</span></span><br>&#x2728; <span data-offset-key="3752e-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">How do I get my&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-get-my-tracking-number-823906" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="3752e-1-0"><span data-text="true"><strong>tracking number</strong></span></span></a></span><span data-offset-key="3752e-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">?</span></span><br>&#x2728; <span data-offset-key="b02a7-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Experiencing&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/experiencing-shipping-delays-804878" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="b02a7-1-0"><span data-text="true"><strong>shipping delays</strong></span></span></a></span><span data-offset-key="b02a7-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">?</span></span></p></div><div data-block="true" data-editor="7cui1" data-offset-key="a9ju0-0-0"><div data-offset-key="a9ju0-0-0"><br></div></div><p><br></p>

🤔 Why can't I track my order?

We do our best to get packages shipped within 24-72 hours, but we can not promise (Monday through Friday). Due to the care and personalization that goes into each package, things take time to make them just right. We truly appreciate your patience an

<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We do our best to get packages shipped within 24-72 hours, but we can not promise (Monday through Friday). Due to the care and personalization that goes into each package, things take time to make them just right. We truly appreciate your patience and understanding with our process.&#xA0;</span></p><p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You will receive an automated email notification the day your order ships. If you don&#x2019;t see the email in your inbox, please check your spam/junk folder or the &apos;Promotions&apos; folder if you&#x2019;re using Gmail.<br><br></span><span data-offset-key="elkqd-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Due to unprecedented USPS delays this season, we kindly ask for your understanding. Packages shipped First Class do not include tracking, and we apologize for any confusion caused by buttons in your Member Account that appear to provide tracking information.</span></span></p><div data-block="true" data-editor="5jptm" data-offset-key="7irmg-0-0"><div data-offset-key="7irmg-0-0"><span data-offset-key="7irmg-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">We apologize for any inconvenience and thank you for your patience.</span></span></div></div><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Tracking Information:</strong></span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>First Class Shipping:</strong> Unfortunately, First Class packages do not include tracking information. Typically takes 1-5 shipping days, but during the holiday rush, packages can take 10-12 business days.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>USPS Ground, USPS Priority, or UPS:</strong> A tracking number will be included in your shipping notification email.</li></ul><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We&#x2019;re also working on updating your <a class="fr-strong" href="http://packagefromsanta.com/account/login" rel="noopener noreferrer" target="_blank">Member Account&#xA0;</a>to display shipping dates and tracking information for added convenience&#x2014;stay tuned!</span></p>

❓How will I know my Santa Letter Package has shipped?

packagefromsanta

Find out how to track your Santa Letter Package, receive shipping updates, and know exactly when your child’s magical delivery is on its way!

Track Your Santa Letter Package | Package From Santa®

Shipping Info & Support

Stay informed every step of the way! Learn how and when you’ll receive tracking info, shipment alerts, and where to check your Santa Letter Package status.

📦 Tracking & Notifications

🎅 What is PackgeFromSanta.com?

🎁 What is included in each Santa Letter Package?

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

🎅 Santa Package Overview & Info

❓ How do I access the bonus items in my package?

📝 How do I personalize my Pre-Order?

📝 How does Pre-Ordering work with shipping?

📝 Pre-Order & Personalization

✏️ Can I edit my order after it’s placed?

💸 Needing a refund?

❌ Can I cancel or change my order?

💳 What methods of payment do you accept?

🔄 Order Updates, Cancellations & Refunds

🎄 When is your store open for holiday orders?

📅 When is the last day to order?

⏰ Holiday Ordering Timeline

Ordering & Packages

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

✉️ Letters to Santa Service

🎉 How do I access my bonus items?

🖨️ Options for Printing Your Bonus Items

❓ Can I add a bonus items to my existing order?

Bonus Items

📝 How do I create a new account?

📝 How to log into My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Member Account & Order Changes

🎥 Difference Between Video Types

📅 How long will my Santa Video be available?

📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)

💾 Download or Save My Video

✏️ Can I make changes to my child’s video?

🛠️ Troubleshooting Video Issues

📆 Past Year Videos?

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Can't find my child's name when personalizing the Santa video?

❗ Why am I unable to upload photos to my Santa video?

🎥 Are there new Santa videos available?

✨ What is included in the 'Keepsake' Video?

❌ No, not personalized

Santa Videos

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

✏️ Change My Shipping Info

🌍 What's your shipping policy/timelines?

🚛 How much does shipping cost?

⏳ How long does USPS First Class take to ship during the holiday season?

📅 Timelines & Shipping Costs

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

🖥️ Why can't I place my order?

⚙️Experiencing issues on the site?

🌐 How do I update or change web browser?

🍪 How do I clear my browser's cache and cookies?

📸 Why can't I upload my photos?

📞 How do I contact customer service by phone?

🖨️❓ How can I print bonus items if I don't have a printer?

📧 Why am I not receiving your emails?

📱 How do I stop receiving SMS Text alert?

📧 How do I unsubscribe from your emails?

✨ Do you have an Influencer/Affiliate Program?

Tech Support & Troubleshooting