How Do I Track My Order?Updated 8 hours ago
Step 1: Check Your Email for Tracking Info
Once your package ships, you'll receive an email confirmation with tracking details (if tracking is included with your shipping method).
Tip: Check your Spam, Promotions, or Junk folders—sometimes our North Pole elves get flagged as too magical.
Step 2: Log in to Your Member Account
You can view your order status, shipping method, and tracking number (if available) by logging into your
👉 Member Account
Step 3: Know Your Shipping Method
| Shipping Method | Tracking Available? | Notes |
|---|---|---|
| USPS First Class | ❌ No | This method does not include tracking. Your order is still on its way! |
| USPS Ground Advantage / Priority / UPS | ✅ Yes | You’ll receive tracking by email + in your Member Account |
🎄 USPS First-Class orders may arrive separately and as late as Christmas Eve.
Still Can’t Find Tracking?
Here are a few reasons why:
- Your Order Might Not Have Gone Through
- Double-check your email receipt or credit card statement. If you don’t see a charge, you may not have completed checkout.
- You Ordered from a Different Website
- Make sure you placed your order on PackageFromSanta.com
- Canada Orders
- Some Canadian shipments (Platinum Packages) may experience customs delays, and tracking may pause temporarily.
Need More Help?
If you're still having trouble, our 🎅 Magical Support Team is happy to help.
Please include:
- Your Full Name
- Order Number
- The email address used to place the order
We'll get your North Pole magic back on track. ✨
Related Help Articles:
👉 What’s your shipping policy/timelines?
👉 How long does USPS First Class take to ship during the holiday season?
👉 Order is Marked Delivered but Not Here