How do I update my shipping address or other items?Updated 15 days ago

If your order has not entered Processing, you may be able to make changes through your PackageFromSanta.com Member Account.

🎅 How to make changes

1. Log in at PackageFromSanta.com/account/login.
2. Go to Order History.
3. Find your Santa Letter Package and select Manage Order.
4. Use the available Edit options to make your changes.
5. Be sure to Save your changes when finished.

⏰ We recommend making any changes as soon as possible because personalized orders can move into production quickly.

🎄 What if my order says Processing?

Once your order shows Processing, it has already entered production. At that point, no further changes can be made to the order and it cannot be canceled.

Because each Santa Letter Package is personalized and produced specifically for your child, our team is unable to reopen or stop an order once production has begun.

If the Edit option is no longer available in your Member Account, the change window has closed.

Related Help Articles:

👉 How to log in to My Member Account?

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