Package is damaged?Updated a month ago
š Oh no! We're so sorry to hear your package arrived damaged. At PackageFromSanta.com, we know how special your delivery isāespecially since our packages look just like Christmas gifts! Unfortunately, we rely on USPS and UPS once your order leaves our facility.
š We understand how disappointing this can be. If your items arrived damaged, please reach out to our Magical Support Team and include:
Your order number
Your shipping address
Photos of the damaged items and/or packaging
šø Tip: Clear photos help us review and resolve your request faster.
Weāll review the details and, if necessary, arrange for a replacement or refund.
Related Help Article:
šĀ Missing Item in My Order?