packagefromsanta

<div data-block="true" data-editor="co8be" data-offset-key="ak99c-0-0" id="isPasted"><div data-block="true" data-editor="2ms63" data-offset-key="7ktbb-0-0" id="isPasted"><div data-block="true" data-editor="2ms63" data-offset-key="7ktbb-0-0" id="isPasted"><div data-offset-key="7ktbb-0-0"><span data-offset-key="7ktbb-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Oh no! &#x1F976; We are so sorry to hear of this. At </span></span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="http://packagefromsanta.com/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="7ktbb-1-0"><span data-text="true">PackageFromSanta.com</span></span></a></span><span data-offset-key="7ktbb-2-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">, we can only hope our packages are handled with care by the shipping companies being that our packages look like Christmas packages. </span></span></div></div><div data-block="true" data-editor="2ms63" data-offset-key="18gd2-0-0"><div data-offset-key="18gd2-0-0"><span data-offset-key="18gd2-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="2ms63" data-offset-key="cl47b-0-0"><div data-offset-key="cl47b-0-0"><span data-offset-key="cl47b-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">We understand the disappointment of receiving a damaged package. In such instances, please report to our </span></span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="http://packagefromsanta.com/pages/contact" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="cl47b-1-0"><span data-text="true"><strong>customer support</strong></span></span></a></span><span data-offset-key="cl47b-2-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"> team with your order number,  including photos of the damaged items/package.</span></span></div></div><div data-block="true" data-editor="2ms63" data-offset-key="19cs2-0-0"><div data-offset-key="19cs2-0-0"><span data-offset-key="19cs2-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="2ms63" data-offset-key="8n17d-0-0"><div data-offset-key="8n17d-0-0"><span data-offset-key="8n17d-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.</span></span></div></div></div><div data-block="true" data-editor="2ms63" data-offset-key="8n17d-0-0"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br></span></div><div data-block="true" data-editor="2ms63" data-offset-key="ah6n6-0-0"><strong><br></strong></div></div><div data-block="true" data-editor="co8be" data-offset-key="97khi-0-0"><strong><br></strong></div><p><br></p>

Discover what steps to take if your Package From Santa is lost or damaged. We'll help you resolve the issue and get things back on track.

What should I do if my package is lost or damaged?

Shipping Info & Support

🚚  Shipping Problems

🎅 What is PackgeFromSanta.com?

🎁 What is included in each Santa Letter Package?

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

🎅 Santa Package Overview & Info

❓ How do I access the bonus items in my package?

📝 How do I personalize my Pre-Order?

📝 How does Pre-Ordering work with shipping?

📝 Pre-Order & Personalization

✏️ Can I edit my order after it’s placed?

💸 Needing a refund?

❌ Can I cancel or change my order?

💳 What methods of payment do you accept?

🔄 Order Updates, Cancellations & Refunds

🎄 When is your store open for holiday orders?

📅 When is the last day to order?

⏰ Holiday Ordering Timeline

Ordering & Packages

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

✉️ Letters to Santa Service

🎉 How do I access my bonus items?

🖨️ Options for Printing Your Bonus Items

❓ Can I add a bonus items to my existing order?

Bonus Items

📝 How do I create a new account?

📝 How to log into My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Member Account & Order Changes

🎥 Difference Between Video Types

📅 How long will my Santa Video be available?

📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)

💾 Download or Save My Video

✏️ Can I make changes to my child’s video?

🛠️ Troubleshooting Video Issues

📆 Past Year Videos?

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Can't find my child's name when personalizing the Santa video?

❗ Why am I unable to upload photos to my Santa video?

🎥 Are there new Santa videos available?

✨ What is included in the 'Keepsake' Video?

❌ No, not personalized

Santa Videos

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

✏️ Change My Shipping Info

🌍 What's your shipping policy/timelines?

🚛 How much does shipping cost?

⏳ How long does USPS First Class take to ship during the holiday season?

📅 Timelines & Shipping Costs

📦 How do I track my order?

❓ How do I get my tracking number?

🤔 Why can't I track my order?

❓How will I know my Santa Letter Package has shipped?

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🖥️ Why can't I place my order?

⚙️Experiencing issues on the site?

🌐 How do I update or change web browser?

🍪 How do I clear my browser's cache and cookies?

📸 Why can't I upload my photos?

📞 How do I contact customer service by phone?

🖨️❓ How can I print bonus items if I don't have a printer?

📧 Why am I not receiving your emails?

📱 How do I stop receiving SMS Text alert?

📧 How do I unsubscribe from your emails?

✨ Do you have an Influencer/Affiliate Program?

Tech Support & Troubleshooting

🥶 Package is damaged?Updated 3 days ago