packagefromsanta

<div data-block="true" data-editor="evf0g" data-offset-key="2p6i7-0-0" id="isPasted"><div data-offset-key="2p6i7-0-0"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If you&apos;re using the <strong data-start="1480" data-end="1488" id="isPasted">Shop</strong> app to track your Package From Santa&#xAE; order, you might see a status that says <strong data-start="1567" data-end="1593">&quot;Partially Delivered.&quot;</strong> This can be confusing &#x2014; especially if you&apos;re still waiting on your Santa Letter Package!</span></div></div><div data-block="true" data-editor="evf0g" data-offset-key="65bei-0-0"><div data-offset-key="65bei-0-0"><span data-offset-key="65bei-0-0"><br data-text="true"></span></div></div><figure data-block="true" data-editor="evf0g" data-offset-key="a5gn9-0-0" contenteditable="false"><img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2025111201-1b78709d-b206-4865-ba4a-471b418a5080-22f714a6-70ed-4c2d-86ba-9ea134f04e82.png" class="fr-fic fr-dii"></figure><div data-block="true" data-editor="evf0g" data-offset-key="71hv5-0-0"><div data-offset-key="71hv5-0-0"><span data-offset-key="71hv5-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="evf0g" data-offset-key="12uul-0-0"><p data-start="1690" data-end="1714" id="isPasted">Here&#x2019;s why this happens:</p><ul data-start="1716" data-end="2091"><li data-start="1716" data-end="1839"><p data-start="1718" data-end="1839">Your order includes <strong data-start="1738" data-end="1761">digital bonus items</strong> (videos, printable letters, Elf notes, etc.) powered by <strong data-start="1818" data-end="1837">MagicArthur.com</strong></p></li><li data-start="1840" data-end="1979"><p data-start="1842" data-end="1979">These digital items are fulfilled through your <strong data-start="1889" data-end="1907">Member Account</strong> and are automatically marked as &quot;fulfilled&quot; in Shopify once available</p></li><li data-start="1980" data-end="2091"><p data-start="1982" data-end="2091">Your <strong data-start="1987" data-end="2020">Santa letter package</strong> has <strong data-start="2025" data-end="2044">not yet shipped</strong>, but <span data-offset-key="5uukt-0-0" id="isPasted"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">you will receive an official shipping confirmation email as soon as your order leaves the North Pole. &#x1F601;</span></span></p></li></ul></div><div data-block="true" data-editor="evf0g" data-offset-key="b1l7r-0-0"><span class="fr-emoticon fr-deletable">&#x1F4AC;&#xA0;</span><span data-offset-key="5uukt-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">USPS First Class shipments do not come with tracking, so you won&apos;t be able to track your package in the &apos;Shop&apos; App.&#xA0;</span></span></div><div data-block="true" data-editor="evf0g" data-offset-key="59flt-0-0"><div data-offset-key="59flt-0-0"><span data-offset-key="59flt-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="evf0g" data-offset-key="13j12-0-0"><div data-offset-key="13j12-0-0"><span data-offset-key="13j12-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If you haven&apos;t already, we&#x2019;d love to help you access your Magic Arthur Bonus Items.</span></span></div></div><div data-block="true" data-editor="evf0g" data-offset-key="alf5d-0-0"><div data-offset-key="alf5d-0-0"><span data-offset-key="alf5d-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="evf0g" data-offset-key="ceu4e-0-0"><div data-offset-key="ceu4e-0-0"><span data-offset-key="ceu4e-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><strong>For step-by-step help, check out this article:</strong></span></span></div></div><div data-block="true" data-editor="evf0g" data-offset-key="1c2lu-0-0"><div data-offset-key="1c2lu-0-0"><span data-offset-key="1c2lu-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">&#x1F449; </span></span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2160014-636bdb066b794243b8f42c3c12f2dc30" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="1c2lu-1-0"><span data-text="true">How do I access my Magic Arthur Bonuses?</span></span></a></span></div></div><div data-block="true" data-editor="evf0g" data-offset-key="aim3u-0-0"><div data-offset-key="aim3u-0-0"><span data-offset-key="aim3u-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="evf0g" data-offset-key="3518v-0-0"><div data-offset-key="3518v-0-0"><br></div></div><p><br></p>

Seeing "Partially Delivered" in the Shop app? It likely means your digital bonuses from Magic Arthur have been fulfilled, but your Santa letter package hasn’t shipped yet. Here's what to expect.

Why Your Order Says "Partially Delivered" in the Shop App

Shipping & Delivery

🚚  Shipping Problems

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I Order for Multiple Children in One Package?

Can I Order Multiple Packages in One Transaction?

How do I write my own letter from Santa?

What Methods of Payment Do You Accept?

Do you offer free shipping?

How to Place an Order?

When is your store open for holiday orders?

What’s the last day to place an order?

Apply for our Influencer/Affiliate Program!

🎁 Santa Package Overview

How Does Pre-Ordering a Santa Letter Work?

How do I personalize my Pre-Orders?

How do I access my Magic Arthur Bonuses?

✍️ Pre-Order & Personalization

How do I update my shipping address or other items?

How do I access my Magic Arthur bonuses?

Why can't I find the order I placed?

How do I upgrade my Santa package?

📦  Already Ordered (Personalized)

Order Help

Why do I have multiple order numbers?

Why are there multiple shipping charges?

Needing a refund?

Can I cancel or change my order?

Why does my statement show “Recurring Charges” for PackageFromSanta®?

Billing Questions

Account & Email Issues

✏️ Change My Shipping Info

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick a shipping date?

Do you ship internationally?

📅 Timelines & Shipping Costs

How will I know my Order has shipped?

How Do I Track My Order?

📦 Tracking & Notifications

Why "Shop' App shows “Partially Delivered”

Experiencing shipping delays?

Package is lost or stolen?

Package is damaged?

Order is marked delivered but not here

Missing Item in My Order?

What if my package is delayed due to weather or holidays?

What Is Magic Arthur?

What are the Bonuses?

How Do Credits Work?

When Does My Magic Arthur Trial Expire?

What if I already had a Magic Arthur account?

How to Print Bonus Items Without a Printer

Bonus Items

Can I make changes to my child’s video?

My Santa Video isn’t showing in my account

Troubleshooting Video Issues

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

❌ No, not personalized

Santa Videos

Santa Videos: Support

Missed Santa’s Call or Didn’t Hear It Ring?

What is an Elf Passcode, and how do I reset it in my App?

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

What information is needed to schedule a Santa call?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

What is an Elf Passcode, and how do I reset it?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

Trouble Placing an Order?

Clear Cache & Update Your Browser for Smoother Experience

Why can't I upload my photos?

How do  I contact customer service by phone?

How to Unsubscribe from Emails or Text Messages?

Tech Support

Why "Shop' App shows “Partially Delivered”Updated 3 days ago