Why can't I find the order I placed?Updated 3 months ago

No worries—let’s sleigh this together! 🎄

1: Make Sure You Ordered from Us
We only have records for orders placed through PackageFromSanta.com.

• Check your email (and spam/promotions) for a confirmation from us.
• Review your card statement for a charge from “PackageFromSanta.com” or our number: 866-894-4789.

2: Log In to Your Member Account
If you did place an order, you'll have an account.

👉 Log in here to check your Order History.

Still No Order Found?
If you can’t log in or see no charge from us, it’s possible your order was with a different company.

• Double-check with your bank
• Questions? Contact us if you're unsure—we’re happy to help! 💫

Track your order in your Member Account.

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👉 How to log into My Member Account?

👉 How do I access the Bonus Items included in my package?