Find out why you can’t locate your Santa letter package order at PackageFromSanta.com!

No worries&#x2014;let&#x2019;s sleigh this together! &#x1F384;1: Make Sure You Ordered from Us We only have records for orders placed through PackageFromSanta.com.<ul dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check your email (and spam/promotions) for a confirmation from us.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Review your card statement for a charge from &#x201C;PackageFromSanta.com&#x201D; or our number: 866-894-4789.</li></ul>2: Log In to Your Member Account If you did place an order, you&apos;ll have an account. &#x1F449; Log in <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer nofollow">here</a> to check your Order History.<hr>Still No Order Found? If you can&#x2019;t log in or see no charge from us, it&#x2019;s possible your order was with a different company.<ul dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Double-check with your bank</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer nofollow">Questions? Contact us</a> if you&apos;re unsure&#x2014;we&#x2019;re happy to help! &#x1F4AB;</li></ul>Track your order in your <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer nofollow">Member Account</a>.<hr>Related Helpful Articles: &#x1F449; <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">How to log into My Member Account?</a> &#x1F449;&#xA0;<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-accessredeem-my-magic-arthur-bonuses-2160014" target="_blank" rel="noopener noreferrer">How do I access the Bonus Items included in my package?</a>

Why can't I find the order I placed?

Learn how to upgrade your Santa letter package at PackageFromSanta.com!

Want to upgrade your Santa letter package at PackageFromSanta.com?1: Check Your Order StatusEnsure your order is &apos;Unfulfiled&apos; and hasn&apos;t shipped by logging into your <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">Member Account</a>.2: Contact Us for the Upgrade<ul><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Go to Order History and note your order number.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact us</a> with your order number and desired upgrade (e.g., &#x201C;I&apos;d like to upgrade #12345 to Platinum&#x201D;).</li></ul>3: What Happens Next?Upgrades must happen before your order ships. If it&apos;s unfulfiled we&apos;ll be able to cancel and refund your order and have you replace your order with the upgraded package. &#xA0;If it&apos;s already on its way, we can discuss options like adding items separately to have shipped directly to a parent.&#xA0;Related Helpful Articles:&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-accessredeem-my-magic-arthur-bonuses-2160014" target="_blank" rel="noopener noreferrer">How do I access the Bonus Items included in my package?</a>&#x1F449;&#xA0;<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-are-the-bonus-gifts-2085143" target="_blank" rel="noopener noreferrer">What are the Bonuses?</a>

How do I upgrade my Santa package?

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Explore common questions after placing your order with Santa, including tracking, multiple order numbers, and account access for magical extras and updates.



Already Placed Your Order? – Post-Purchase Help | PackageFromSanta.com

Order Help

Have questions after placing your Santa letter order? This section helps with tracking, multiple charges, shipping surprises, and managing your account after checkout.

📦  Already Ordered (Personalized)

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I Order for Multiple Children in One Package?

Can I Order Multiple Packages in One Transaction?

What Methods of Payment Do You Accept?

Do you offer free shipping?

How to Place an Order?

What’s the last day to place an order?

Apply for our Influencer/Affiliate Program!

🎁 Santa Package Overview

How Does Pre-Ordering a Santa Letter Work?

How do I personalize my Pre-Orders?

How do I write my own letter from Santa?

✍️ Pre-Order & Personalization

Why do I see multiple order numbers or charges?

What is Package Protection?

Needing a refund?

Can I cancel or change my order?

Why does my statement show “Recurring Charges” for PackageFromSanta®?

Billing Questions

How to Log In to My Member Account?

How can I delete my account?

Not Receiving Emails?

How Do I Create a New Account?

How do I change my email address?

Account & Email Issues

How do I update my shipping address or other items?

✏️ Change My Shipping Info

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick a shipping date?

Do you ship internationally?

📅 Timelines & Shipping Costs

How will I know my Order has shipped?

How Do I Track My Order?

📦 Tracking & Notifications

Experiencing shipping delays?

Package is lost or stolen?

Package is damaged?

Order is marked delivered but not here

Missing Item in My Order?

Why Does the Shop App Show “Partially Delivered”?

🚚  Shipping Problems

Shipping & Delivery

What Is Magic Arthur?

How Does Magic Arthur Work?

What is included with my free Magic Arthur account?

What Magic Arthur bonuses are included with my Santa Letter Package?

How do I access/redeem my Magic Arthur Bonuses?

Where do I find my completed or unfinished Magic Moments?

How to Print Bonus Items Without a Printer

Already have a Magic Arthur account?

Bonus Items

Can I make changes to my child’s video?

My Santa Video isn’t showing in my account

Troubleshooting Your Personalized Santa Video

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

Troubleshooting a Non-Personalized Santa Video

❌ No, not personalized

Santa Videos

Santa Videos: Support

Missed Santa’s Call or Didn’t Hear It Ring?

Elf Passcode: reset it before your scheduled call

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

What information is needed to schedule a Santa call?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

What is an Elf Passcode, and how do I reset it?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

Trouble Placing an Order?

Clear Cache & Update Your Browser for Smoother Experience

Why can't I upload my photos?

How Do I Contact Customer Service by Phone?

How to Unsubscribe from Emails or Text Messages?

Tech Support