Understand why you might see multiple shipping charges on your order and what they mean.

<div data-block="true" data-editor="9i00b" data-offset-key="bo4cb-0-0" id="isPasted"><div data-offset-key="bo4cb-0-0"><span data-offset-key="bo4cb-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We understand that seeing multiple shipping charges on your order might be confusing, so we&#x2019;d like to explain why this happens.</span></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="auaur-0-0"><div data-offset-key="auaur-0-0"><span data-offset-key="auaur-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="4rhi7-0-0"><div data-offset-key="4rhi7-0-0"><span data-offset-key="4rhi7-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Each Santa letter package is sent separately to ensure every child gets their own magical experience. As a result, there are separate shipping charges for each package shipped.</span></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="du8cr-0-0"><div data-offset-key="du8cr-0-0"><span data-offset-key="du8cr-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="80ucc-0-0"><div data-offset-key="80ucc-0-0"><span data-offset-key="80ucc-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Additionally, if you order individual items such as &apos;Stocking Stuffer&apos; items, these are shipped directly to the parent or guardian, in a top-secret box or envelope. We take extra care to ensure that these items are not shipped directly to the children, preserving the magic of Christmas.</span></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="4re54-0-0"><div data-offset-key="4re54-0-0"><span data-offset-key="4re54-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="49vtb-0-0"><div data-offset-key="49vtb-0-0"><br></div></div><p><br></p>

🚚 Why are there multiple shipping charges?

If you've placed an order but want to upgrade your Santa letter package (e.g., from Silver to Gold or Platinum), we're here to help. Due to our system setup, upgrades aren't automatic, but our elves can guide you through it quickly. Follow these step

<p dir="auto" id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">If you&apos;ve placed an order but want to upgrade your Santa letter package (e.g., from Silver to Gold or Platinum), we&apos;re here to help. Due to our system setup, upgrades aren&apos;t automatic, but our elves can guide you through it quickly.</span></p><p dir="auto"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Follow these steps:</strong></span></p><ol dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log in to your PackageFromSanta.com &#xA0;<a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">Member Account</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Go to &quot;Order History&quot; and note your current order number.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact our support team</a>, and provide your order number and the upgrade you&apos;d like (e.g., &quot;Upgrade #12345 to Platinum&quot;).</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We&apos;ll upgrade your original order (if unshipped), issue a request for additonal payment for the difference..&#xA0;</li></ol><p dir="auto"><span style="font-family: Arial,Helvetica,sans-serif;">Note: Upgrades must happen before your order ships. If it&apos;s already on its way, we can discuss options like adding items separately.</span></p><p dir="auto"><span style="font-family: Arial,Helvetica,sans-serif;">If this doesn&apos;t cover your needs or your order has shipped, reach out&#x2014;we&apos;re happy to make the holidays extra special! &#x1F917;</span></p>

🎄 How do I upgrade my Santa package?

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Explore common questions after placing your order with Santa, including tracking, multiple order numbers, and account access for magical extras and updates.



Already Placed Your Order? – Post-Purchase Help | PackageFromSanta.com

Placing or Managing an Order

Have questions after placing your Santa letter order? This section helps with tracking, multiple charges, shipping surprises, and managing your account after checkout.

📦  Already Ordered (Personalized)

Individual/Stocking Stuffer Items

Can I Order for Multiple Children in One Package?

Can I Order Multiple Packages in One Transaction?

What Methods of Payment Do You Accept?

When is your store open for holiday orders?

What’s the last day to place an order?

Do you have an Influencer/Affiliate Program?

🎁 Santa Package Overview

💸 Needing a refund?

❌ Can I cancel or change my order?

Refunds & Cancellations

📝 How do I create a new account?

📝 How to log in to My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

Account & Email Issues

✏️ How can I edit my shipping or other items?

✏️ Change My Shipping Info

🌍 Shipping Times & Delivery Options

🚛 How much does shipping cost?

📅 Timelines & Shipping Costs

❓ How will I know my Order has shipped?

🎄 Where’s My Order? How to Track Your Santa Package

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

❄️What if my package is delayed due to weather or holidays?

🚚  Shipping Problems

Shipping & Delivery

✏️ Can I make changes to my child’s video?

📆 Past Year Videos?

🛠️ Troubleshooting Video Issues

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Why isn’t my child’s name showing correctly?

🎥 Are there new Santa videos available?

📸 Why can't I upload my photos?

🔒 Is my child's personalized information safe?

🎥 Troubleshooting Video Issues

❌ No, not personalized

Santa Videos

Santa Videos: Support

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

☎️ How do I schedule a new Santa Call?

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

🛠️ Trouble Placing an Order?

🧼  Clear Cache & Update Your Browser for Smoother Experience

📞 How do  I contact customer service by phone?

📧 How to Unsubscribe from Emails or Text Messages?

Tech Support & Troubleshooting