Learn how to edit shipping and other items in your unfulfilled Santa letter package at PackageFromSanta.com!

You can easily make changes to your order if the status shows &quot;Unfulfilled&quot; in your PackageFromSanta.com Member Account.&#xA0;&#x2728; This includes updates to:<ul dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Shipping Name and Address</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Santa Letter</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Nice Certificate</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Santa Photo</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Santa Flight Plan</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Friendship Certificates</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Parchment Nice List Book</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">North Pole Newspaper</li></ul>&#x2728; Here&#x2019;s how to make changes:<ol dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log in to your <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer nofollow">Member Account</a>.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Go to Order History.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Locate the Order Number you&apos;d like to update.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Click Manage Order.<ul dir="auto" style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">To edit shipping, scroll past the receipt area.</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Use the Edit buttons next to each item to make your changes.</li></ol>Track your order in your <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer nofollow">Member Account</a>.<hr>Related Help Articles:&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-to-log-into-my-member-account-982454" rel="noopener noreferrer" target="_blank">How to log into My Member Account</a>?&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2069281-cdc909bea288469d8398de93362d8bd0" target="_blank" rel="noopener noreferrer">How do I access the Bonus Items included in my package?</a><div data-block="true" data-editor="92od0" data-offset-key="9r54l-0-0"> </div><div data-block="true" data-editor="92od0" data-offset-key="16fud-0-0"><div data-offset-key="16fud-0-0"> </div></div><div data-block="true" data-editor="92od0" data-offset-key="18atp-0-0"><div data-offset-key="18atp-0-0"> </div></div>

How do I update my shipping address or other items?

Learn how to find your bonus items after personalizing your Santa Letter! Includes where to go and how to access magical extras.

&#x1F385; Here&#x2019;s the easy way to access your bonuses once your Santa Letter Package is personalized:<ul data-start="561" data-end="1194"><li data-start="561" data-end="657" style="font-family: Arial, Helvetica, sans-serif;">In your <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">PackageFromSanta.com Member Account</a>, find your shippable Santa letter order (&apos;Preorders&apos; won&apos;t show access until packages are &apos;Personalized&apos;).&#xA0;</li><li data-start="658" data-end="713" style="font-family: Arial, Helvetica, sans-serif;">Under each shippable order#, you will see a purple FREE Bonuses! You will be able to click &apos;Redeem Now&apos; (sample account here).</li></ul>&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;<img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2025111318-281e10f7-879d-41b9-8181-7d416a0a57d9-f08552f7-109d-4e01-9954-1a768d82e21e.png" style="width: 341px;" class="fr-fic fr-dii"> <ul><li data-start="714" data-end="806" style="font-family: Arial, Helvetica, sans-serif;">Clicking the Redeem Now button will take you to your Magic Arthur Account setup.<ul><li>Have&#xA0;multiple packages? You only need to click the Redeem Now button once as your Magic Arthur credits from&#xA0;all packages will be combined in your account. No need to redeem each order separately. &#x1F389;</li></ul></li><li data-start="807" data-end="1021" style="font-family: Arial, Helvetica, sans-serif;">Once logged into Magic Arthur (with a verification code sent to your email), you can use your credits to create magical videos and other keepsake moments.</li><li data-start="1022" data-end="1194" style="font-family: Arial, Helvetica, sans-serif;">Account shows &apos;Redeemed&apos; means you missed entering your verification code.&#xA0;No worries! Just go directly to <a href="https://magicarthur.com/dashboard" target="_blank" rel="noopener noreferrer">www.MagicArthur.com</a> and be sure to log in using the same email that you used for your Santa Member Account.&#xA0;<img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2025110814-965d3eef-c531-4810-b560-4366586bf685-a4c70d6e-7a95-4d1b-a640-c7afbbfddf05.png" style="width: 300px;" class="fr-fic fr-dii"></li><li data-start="1022" data-end="1194" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">ALL BONUSES, once completed in Magic Arthur, will be&#xA0;accessible in your&#xA0;<a href="http://magicarthur.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">MagicArthur.com</a>&#xA0;account going forward.&#xA0;</li><li data-start="1022" data-end="1194" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">NO BONUS will appear in your Santa account after you have created a Magic Arthur account.</li></ul><hr>Related Helpful Articles:&#xA0;<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-is-magic-arthur-2069745" target="_blank" rel="noopener noreferrer">&#x1F449; What is Magic Arthur?</a>&#xA0;<a href="https://packagefromsanta.com/help/what-is-magic-arthur" target="_blank" rel="noopener noreferrer nofollow">&#x1F449;</a> <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2085143-ee6950d553f4412ca0e1640ec5403df6" target="_blank" rel="noopener noreferrer">What are the Bonuses?</a>

How do I access my Magic Arthur bonuses?

Find out why you can’t locate your Santa letter package order at PackageFromSanta.com!

No worries&#x2014;let&#x2019;s sleigh this together! &#x1F384;1: Make Sure You Ordered from Us We only have records for orders placed through PackageFromSanta.com.<ul dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check your email (and spam/promotions) for a confirmation from us.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Review your card statement for a charge from &#x201C;PackageFromSanta.com&#x201D; or our number: 866-894-4789.</li></ul>2: Log In to Your Member Account If you did place an order, you&apos;ll have an account. &#x1F449; Log in <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer nofollow">here</a> to check your Order History.<hr>Still No Order Found? If you can&#x2019;t log in or see no charge from us, it&#x2019;s possible your order was with a different company.<ul dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Double-check with your bank</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer nofollow">Questions? Contact us</a> if you&apos;re unsure&#x2014;we&#x2019;re happy to help! &#x1F4AB;</li></ul>Track your order in your <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer nofollow">Member Account</a>.<hr>Related Helpful Articles: &#x1F449; <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">How to log into My Member Account?</a> &#x1F449;&#xA0;<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2069281-cdc909bea288469d8398de93362d8bd0" target="_blank" rel="noopener noreferrer">How do I access the Bonus Items included in my package?</a>

Why can't I find the order I placed?

Learn how to upgrade your Santa letter package at PackageFromSanta.com!

Want to upgrade your Santa letter package at PackageFromSanta.com?1: Check Your Order StatusEnsure your order is &apos;Unfulfiled&apos; and hasn&apos;t shipped by logging into your <a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">Member Account</a>.2: Contact Us for the Upgrade<ul><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Go to Order History and note your order number.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact us</a> with your order number and desired upgrade (e.g., &#x201C;I&apos;d like to upgrade #12345 to Platinum&#x201D;).</li></ul>3: What Happens Next?Upgrades must happen before your order ships. If it&apos;s unfulfiled we&apos;ll be able to cancel and refund your order and have you replace your order with the upgraded package. &#xA0;If it&apos;s already on its way, we can discuss options like adding items separately to have shipped directly to a parent.&#xA0;Related Helpful Articles:&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2069281-cdc909bea288469d8398de93362d8bd0" target="_blank" rel="noopener noreferrer">How do I access the Bonus Items included in my package?</a>&#x1F449;&#xA0;<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2085143-ee6950d553f4412ca0e1640ec5403df6" target="_blank" rel="noopener noreferrer">What are the Bonuses?</a>

How do I upgrade my Santa package?

packagefromsanta

Explore common questions after placing your order with Santa, including tracking, multiple order numbers, and account access for magical extras and updates.



Already Placed Your Order? – Post-Purchase Help | PackageFromSanta.com

Order Help

Have questions after placing your Santa letter order? This section helps with tracking, multiple charges, shipping surprises, and managing your account after checkout.

📦  Already Ordered (Personalized)

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I Order for Multiple Children in One Package?

Can I Order Multiple Packages in One Transaction?

How do I write my own letter from Santa?

What Methods of Payment Do You Accept?

Do you offer free shipping?

How to Place an Order?

When is your store open for holiday orders?

What’s the last day to place an order?

Apply for our Influencer/Affiliate Program!

🎁 Santa Package Overview

How Does Pre-Ordering a Santa Letter Work?

How do I personalize my Pre-Orders?

How do I access my Magic Arthur Bonuses?

✍️ Pre-Order & Personalization

Why do I have multiple order numbers?

Why are there multiple shipping charges?

Needing a refund?

Can I cancel or change my order?

Why does my statement show “Recurring Charges” for PackageFromSanta®?

Billing Questions

Account & Email Issues

✏️ Change My Shipping Info

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick a shipping date?

Do you ship internationally?

📅 Timelines & Shipping Costs

How will I know my Order has shipped?

How Do I Track My Order?

📦 Tracking & Notifications

Why "Shop' App shows “Partially Delivered”

Experiencing shipping delays?

Package is lost or stolen?

Package is damaged?

Order is marked delivered but not here

Missing Item in My Order?

What if my package is delayed due to weather or holidays?

🚚  Shipping Problems

Shipping & Delivery

What Is Magic Arthur?

What are the Bonuses?

How Do Credits Work?

When Does My Magic Arthur Trial Expire?

What if I already had a Magic Arthur account?

How to Print Bonus Items Without a Printer

Bonus Items

Can I make changes to my child’s video?

My Santa Video isn’t showing in my account

Troubleshooting Video Issues

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

❌ No, not personalized

Santa Videos

Santa Videos: Support

Missed Santa’s Call or Didn’t Hear It Ring?

What is an Elf Passcode, and how do I reset it in my App?

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

What information is needed to schedule a Santa call?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

What is an Elf Passcode, and how do I reset it?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

Trouble Placing an Order?

Clear Cache & Update Your Browser for Smoother Experience

Why can't I upload my photos?

How do  I contact customer service by phone?

How to Unsubscribe from Emails or Text Messages?

Tech Support