Learn what makes our Santa Letter Packages so magical! From personalized letters to bonus items, here’s what to expect when you order from Package From Santa®.

🎁 Santa Package Overview

Have questions after placing your Santa letter order? This section helps with tracking, multiple charges, shipping surprises, and managing your account after checkout.

📦  Already Placed Your Order?

Find out when our store opens for the season, the final day to order, and what to expect if you're shopping close to Christmas.

⏰ Holiday Ordering Timeline

packagefromsanta

Learn how to personalize your Santa letter, details about our package options, and everything you need to know to create a magical experience with PackageFromSanta.

Personalization and Santa Letter Package Details | PackageFromSanta

Unwrap the magic of personalization with our Santa letter packages! Discover how to customize each detail and explore the unique features of our packages to create a one-of-a-kind Christmas experience for your loved ones.

Placing / Placed an Order

🧦 Individual/Stocking Stuffer Items

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

✨ Do you have an Influencer/Affiliate Program?

🔢 Why do I have multiple order numbers?

🚚 Why are there multiple shipping charges?

✨What is Package Protection?

🎄 When is your store open for holiday orders?

📅 What’s the last day to place an order?

📝 How do I create a new account?

📝 How to log in to My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Account & Email Issues

✏️ Change My Shipping Info

🌍 Shipping Times & Delivery Options

🚛 How much does shipping cost?

📅 Timelines & Shipping Costs

❓ How will I know my Order has shipped?

🎄 Where’s My Order? How to Track Your Santa Package

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

Shipping & Delivery

✏️ Can I make changes to my child’s video?

📆 Past Year Videos?

🛠️ Troubleshooting Video Issues

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Why isn’t my child’s name showing correctly?

🎥 Are there new Santa videos available?

📸 Why can't I upload my photos?

❌ No, not personalized

Santa Videos

Santa Videos: Support

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

✏️ Can I edit my order after it’s placed?

❌ Can I cancel or change my order?

💸 Needing a refund?

💳 What methods of payment do you accept?

Refunds & Cancel Order

🛠️ Trouble Placing an Order?

🧼  Clear Cache & Update Your Browser for Smoother Experience

📞 How do  I contact customer service by phone?

📧 How to Unsubscribe from Emails or Text Messages?

🔍 Why can't I find the order I placed?

Tech Support & Troubleshooting