Understand why you might receive more than one order number — from pre-orders to personalized packages and stocking stuffers.

<div data-block="true" data-editor="au8si" data-offset-key="1nq9q-0-0" id="isPasted"><p data-start="199" data-end="312" id="isPasted"><strong data-start="199" data-end="276"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Every magical order from Santa&#x2019;s workshop gets its own special attention!</span></strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;Here&apos;s how your order numbers work:</span></p><hr data-start="314" data-end="317"><h3 data-start="319" data-end="355" id="-what-each-order-number-means"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F381; What Each Order Number Means:</span></h3><ul data-start="357" data-end="817"><li data-start="357" data-end="513" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-start="359" data-end="513"><strong data-start="359" data-end="380">Pre-Order Number:</strong><br data-start="380" data-end="383">This is the confirmation for your <em data-start="419" data-end="428">initial</em> package purchase. It holds your spot in the North Pole queue before you personalize.</p></li><li data-start="515" data-end="680" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-start="517" data-end="680"><strong data-start="517" data-end="540">Final Order Number:</strong><br data-start="540" data-end="543">This is generated after you personalize your Santa Letter Package. It&apos;s tied to your shipment and any magical extras added at checkout like Stocking Stuffers.</p></li><li data-start="682" data-end="817" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-start="684" data-end="817"><strong data-start="684" data-end="706">Stocking Stuffers:</strong><br data-start="706" data-end="709">These are shipped separately from your child&#x2019;s letter package, but this package won&apos;t have it&apos;s own order number or receipt. However, there would be two separate charges.&#xA0;</p></li></ul><hr data-start="819" data-end="822"><h3 data-start="824" data-end="867" id="-want-to-review-charges-or-receipts"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F9FE; Want to Review Charges or Receipts?</span></h3><p data-start="1330" data-end="1416"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You can view a full breakdown of all your orders and charges from your Member Account:</span></p><ol data-start="1418" data-end="1549"><li data-start="1418" data-end="1461" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-start="1421" data-end="1461"><strong data-start="1421" data-end="1459">Log in to your <a data-start="1438" data-end="1457" rel="noopener noreferrer" href="https://packagefromsanta.com/account/login" target="_blank">Member Account</a></strong></p></li><li data-start="1462" data-end="1493" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-start="1465" data-end="1493">Go to <strong data-start="1471" data-end="1491">Account Overview</strong></p></li><li data-start="1494" data-end="1549" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-start="1497" data-end="1549">Select <strong data-start="1504" data-end="1520">Manage Order</strong> to view all related receipts</p></li></ol></div><div data-block="true" data-editor="au8si" data-offset-key="8k850-0-0"><br></div>

🔢 Why do I have multiple order numbers?

Understand why you might see multiple shipping charges on your order and what they mean.

<div data-block="true" data-editor="9i00b" data-offset-key="bo4cb-0-0" id="isPasted"><div data-offset-key="bo4cb-0-0"><span data-offset-key="bo4cb-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We understand that seeing multiple shipping charges on your order might be confusing, so we&#x2019;d like to explain why this happens.</span></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="auaur-0-0"><div data-offset-key="auaur-0-0"><span data-offset-key="auaur-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="4rhi7-0-0"><div data-offset-key="4rhi7-0-0"><span data-offset-key="4rhi7-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Each Santa letter package is sent separately to ensure every child gets their own magical experience. As a result, there are separate shipping charges for each package shipped.</span></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="du8cr-0-0"><div data-offset-key="du8cr-0-0"><span data-offset-key="du8cr-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="80ucc-0-0"><div data-offset-key="80ucc-0-0"><span data-offset-key="80ucc-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Additionally, if you order individual items such as &apos;Stocking Stuffer&apos; items, these are shipped directly to the parent or guardian, in a top-secret box or envelope. We take extra care to ensure that these items are not shipped directly to the children, preserving the magic of Christmas.</span></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="4re54-0-0"><div data-offset-key="4re54-0-0"><span data-offset-key="4re54-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="49vtb-0-0"><div data-offset-key="49vtb-0-0"><br></div></div><p><br></p>

🚚 Why are there multiple shipping charges?

Protect your Santa order with Package Protection. We cover lost, damaged, or stolen packages, giving you peace of mind during the holiday season.

<div data-block="true" data-editor="bn7lo" data-offset-key="22dck-0-0" id="isPasted"><div data-offset-key="22dck-0-0"><span data-offset-key="22dck-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">At Package From Santa&#xAE;, we understand how important it is to ensure your magical gifts arrive safely. That&#x2019;s why we offer&#xA0;</span></span><span data-offset-key="22dck-0-1"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Package Protection</span></span><span data-offset-key="22dck-0-2"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">, a service designed to give you peace of mind during the busy holiday season.</span></span></div></div><div data-block="true" data-editor="bn7lo" data-offset-key="dk0ei-0-0"><div data-offset-key="dk0ei-0-0"><span data-offset-key="dk0ei-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="bn7lo" data-offset-key="d7l90-0-0"><div data-offset-key="d7l90-0-0"><span data-offset-key="d7l90-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>What Does Package Protection Cover?</strong></span></span></div></div><ul><li data-block="true" data-editor="bn7lo" data-offset-key="4b0ic-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><div data-offset-key="4b0ic-0-0">Your package is lost: If your order goes missing while in transit, we&#x2019;ll work quickly to replace it.</div></li><li data-block="true" data-editor="bn7lo" data-offset-key="1pd3j-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><div data-offset-key="1pd3j-0-0">Your package is damaged: Should your items arrive damaged, we&#x2019;ll take care of getting a replacement to you as soon as possible.</div></li><li data-block="true" data-editor="bn7lo" data-offset-key="8ru7n-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><div data-offset-key="8ru7n-0-0">Your package is stolen: If your package is marked as delivered but not found, we may ask for additional details to process your claim and ensure a replacement is sent your way.</div></li></ul><div data-block="true" data-editor="bn7lo" data-offset-key="f0m5c-0-0"><div data-offset-key="f0m5c-0-0"><span data-offset-key="f0m5c-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>How Do I Add Package Protection?</strong></span></span></div></div><div data-block="true" data-editor="bn7lo" data-offset-key="dcg9p-0-0"><div data-offset-key="dcg9p-0-0"><span data-offset-key="dcg9p-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You can add Package Protection to your order during the checkout process. It&#x2019;s a small additional charge that provides a big sense of security!</span></span></div></div><div data-block="true" data-editor="bn7lo" data-offset-key="f8nvl-0-0"><div data-offset-key="f8nvl-0-0"><span data-offset-key="f8nvl-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="bn7lo" data-offset-key="cn4f7-0-0"><div data-offset-key="cn4f7-0-0"><span data-offset-key="cn4f7-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Tip:</strong></span></span><span data-offset-key="cn4f7-0-1"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;If you didn&#x2019;t add Package Protection when you placed your order but would like to, just reach out to us before your order ships, and we&#x2019;ll be happy to help.</span></span></div></div><div data-block="true" data-editor="bn7lo" data-offset-key="boa39-0-0"><div data-offset-key="boa39-0-0"><span data-offset-key="boa39-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="bn7lo" data-offset-key="e76jf-0-0"><div data-offset-key="e76jf-0-0"><span data-offset-key="e76jf-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>What Happens If I Need to File a Claim?</strong></span></span></div></div><div data-block="true" data-editor="bn7lo" data-offset-key="bc332-0-0"><div data-offset-key="bc332-0-0"><span data-offset-key="bc332-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If your package is lost, damaged, or stolen, simply contact our&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://packagefromsanta.com/pages/contact-us" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="bc332-1-0"><span data-text="true">Customer Service Elves</span></span></a></span><span data-offset-key="bc332-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">. We&#x2019;ll guide you through the process of replacing your items and making sure they arrive safely. You won&apos;t need to file a claim, as Santa&apos;s Elves will do it for you! &#x1F609;&#xA0;</span></span></div></div><div data-block="true" data-editor="bn7lo" data-offset-key="69n0r-0-0"><div data-offset-key="69n0r-0-0"><span data-offset-key="69n0r-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="bn7lo" data-offset-key="cqm2k-0-0"><div data-offset-key="cqm2k-0-0"><span data-offset-key="cqm2k-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Peach of Mind During the Holidays</strong></span></span></div></div><div data-block="true" data-editor="bn7lo" data-offset-key="2hngv-0-0"><div data-offset-key="2hngv-0-0"><span data-offset-key="2hngv-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">With the holiday rush and potential shipping delays, Package Protection ensures that even if things don&#x2019;t go perfectly, your Santa experience still will! &#x1F385;&#x2728;</span></span></div></div>

✨What is Package Protection?

packagefromsanta

Explore common questions after placing your order with Santa, including tracking, multiple order numbers, and account access for magical extras and updates.



Already Placed Your Order? – Post-Purchase Help | PackageFromSanta.com

Placing / Placed an Order

Have questions after placing your Santa letter order? This section helps with tracking, multiple charges, shipping surprises, and managing your account after checkout.

📦  Already Placed Your Order?

🧦 Individual/Stocking Stuffer Items

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

✨ Do you have an Influencer/Affiliate Program?

🎁 Santa Package Overview

🎄 When is your store open for holiday orders?

📅 What’s the last day to place an order?

⏰ Holiday Ordering Timeline

📝 How do I create a new account?

📝 How to log in to My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Account & Email Issues

✏️ Change My Shipping Info

🌍 Shipping Times & Delivery Options

🚛 How much does shipping cost?

📅 Timelines & Shipping Costs

❓ How will I know my Order has shipped?

🎄 Where’s My Order? How to Track Your Santa Package

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

Shipping & Delivery

✏️ Can I make changes to my child’s video?

📆 Past Year Videos?

🛠️ Troubleshooting Video Issues

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Why isn’t my child’s name showing correctly?

🎥 Are there new Santa videos available?

📸 Why can't I upload my photos?

❌ No, not personalized

Santa Videos

Santa Videos: Support

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

✏️ Can I edit my order after it’s placed?

❌ Can I cancel or change my order?

💸 Needing a refund?

💳 What methods of payment do you accept?

Refunds & Cancel Order

🛠️ Trouble Placing an Order?

🧼  Clear Cache & Update Your Browser for Smoother Experience

📞 How do  I contact customer service by phone?

📧 How to Unsubscribe from Emails or Text Messages?

🔍 Why can't I find the order I placed?

Tech Support & Troubleshooting