Shipping times vary depending on your selected method. Learn how long USPS and UPS take to deliver during the holiday season.

<div data-block="true" data-editor="7u8a3" data-offset-key="38qk2-0-0" id="isPasted"><div id="isPasted"><div data-block="true" data-editor="7u8a3" data-offset-key="38qk2-0-0" id="isPasted"><div><p data-end="431" data-start="276" id="isPasted">&#x1F4E6; <strong data-end="316" data-start="279">Shipping timelines and costs vary</strong> based on location and shipping method. We currently ship within the <strong data-end="430" data-start="385">Continental U.S. &amp; Canada, and Puerto Rico</strong>.</p><p data-end="431" data-start="276">&#x1F6AB; Due to security restrictions, <strong data-end="496" data-start="468">USPS is the only carrier</strong> that delivers to APO/FPO/DPO addresses.</p></div><hr><p><span data-offset-key="38qk2-0-0"><span data-text="true"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><strong><img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2024101220-d21c7b5a-b681-493f-8e57-934e34c9412a-8d78b977-e231-4932-a168-f13c2e8f18e1.png" alt=":us:" data-stringify-type="emoji" data-sk="tooltip_parent" id="isPasted" class="fr-fic fr-dii" style="width: 31px;">&#xA0;U.S. Orders: </strong></span></span></span></p><div data-block="true" data-editor="9ml1s" data-offset-key="85jjd-0-0"><p data-end="597" data-start="569" id="isPasted">&#x1F4EE; <strong data-end="595" data-start="572">USPS Shipping Times</strong></p><ul data-end="782" data-start="598"><li data-end="690" data-start="598"><p data-end="690" data-start="600"><strong data-end="616" data-start="600">First Class:</strong> 1&#x2013;5 business days</p><ul><li data-end="690" data-start="598"><p data-end="690" data-start="600">(Holiday rush may extend to 10&#x2013;12 days) &#x2013; No tracking</p></li></ul></li><li data-end="782" data-start="691"><p data-end="782" data-start="693"><strong data-end="711" data-start="693">Priority Mail:</strong> 2&#x2013;3 business days &#x2013; <em>Tracking available</em> in your <a data-end="782" data-start="763" href="#" rel="noopener">Member Account</a></p></li></ul><p data-end="811" data-start="784">&#x1F69B; <strong data-end="809" data-start="787">UPS Shipping Times -&#xA0;</strong><em id="isPasted">Tracking available</em> in your<strong data-end="809" data-start="787">&#xA0;<a data-end="782" data-start="763" href="#" rel="noopener">Member Account</a></strong></p><ul data-end="974" data-start="812"><li data-end="864" data-start="812"><p data-end="864" data-start="814"><strong data-end="825" data-start="814">Ground:</strong> 1&#x2013;5 business days (Mon&#x2013;Fri, by 8 PM)</p></li><li data-end="920" data-start="865"><p data-end="920" data-start="867"><strong data-end="883" data-start="867">2nd Day Air:</strong> 2 business days (Mon&#x2013;Fri, by 8 PM)</p></li><li data-end="974" data-start="921"><p data-end="974" data-start="923"><strong data-end="940" data-start="923">Next Day Air:</strong> 1 business day (Mon&#x2013;Fri, by 8 PM)</p></li></ul><p data-end="1149" data-start="976">&#x1F4DD; <strong data-end="988" data-start="979">Note:</strong> Delays due to weather, postal disruptions, or elves on strike are out of our control. &#x2744;&#xFE0F; We recommend ordering early to avoid any North Pole blizzards! &#x1F385;&#x1F384;<br><br></p><hr><p><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong><img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2024101220-37c402bc-be16-41b0-832e-cc5de1f13c50-905f4e77-b654-44c8-a26f-ca049325e7b3.png" alt=":flag-ca:" data-stringify-type="emoji" data-sk="tooltip_parent" id="isPasted" class="fr-fic fr-dii" style="width: 30px;">&#xA0;Canada Orders: </strong></span></p></div></div><div data-block="true" data-editor="7u8a3" data-offset-key="1l940-0-0"><div data-block="true" data-editor="2ga6r" data-offset-key="akjdd-0-0"><div data-block="true" data-editor="43nl9" data-offset-key="5qc1m-0-0" id="isPasted"><div data-offset-key="5qc1m-0-0"><br></div></div><div data-block="true" data-editor="43nl9" data-offset-key="fj43o-0-0"><hr><p>&#x1F332; Need More Help?</p></div><ul><li><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="http://packagefromsanta.com/account/login" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank" class="fr-strong"><span data-offset-key="3nho9-1-0"><span data-text="true">Log in to my Member Account</span></span></a></span></li><li><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/experiencing-shipping-delays-804878" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank" class="fr-strong"><span data-offset-key="3kj27-1-0"><span data-text="true">Experiencing shipping delays</span></span></a></span><span data-offset-key="3kj27-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">?</span></span></li><li><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/why-cant-i-track-my-order-823970" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank" class="fr-strong"><span data-offset-key="2el89-1-0"><span data-text="true">Why can&apos;t I track my order</span></span></a></span><span data-offset-key="2el89-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">? </span></span></li></ul></div><div data-block="true" data-editor="2ga6r" data-offset-key="1mi41-0-0"><div data-block="true" data-editor="9pn0j" data-offset-key="3nho9-0-0"><br></div><p><br></p></div></div></div></div><div data-block="true" data-editor="7u8a3" data-offset-key="1l940-0-0"><div data-block="true" data-editor="2ga6r" data-offset-key="1mi41-0-0"><div data-block="true" data-editor="651rs" data-offset-key="26onf-0-0" id="isPasted"><div data-block="true" data-editor="9pn0j" data-offset-key="2el89-0-0"><br></div></div></div></div><p><br></p>

🌍 What's your shipping policy/timelines?

Wondering how much shipping costs? Learn how rates are calculated for Santa Letter Packages and stocking stuffers at checkout.

<div data-block="true" data-editor="47lv6" data-offset-key="1i9st-0-0" id="isPasted"><div data-block="true" data-editor="dffm6" data-offset-key="3k7bt-0-0" id="isPasted"><p data-offset-key="3k7bt-0-0"><span style="font-family: Arial,Helvetica,sans-serif;">At <strong data-start="202" data-end="225" id="isPasted">Package From Santa&#xAE;</strong>, shipping costs vary depending on a few magical details, including your location and the type of items in your order. We currently ship within the <strong data-start="373" data-end="391">USA and Canada</strong>.</span></p></div><div data-block="true" data-editor="dffm6" data-offset-key="3o15t-0-0"><p>&#x1F381; <span style="font-family: Arial,Helvetica,sans-serif;"><strong>Santa Letter Packages</strong></span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">Shipping is based on the package type (Bronze, Silver, Gold, or Platinum) and delivery location.<br data-start="526" data-end="529" id="isPasted">Each Santa Letter is treated as a separate shipment&#x2014;even to the same household&#x2014;so it will incur its own shipping fee.</span></p></div><div data-block="true" data-editor="dffm6" data-offset-key="cdft5-0-0"><p>&#x1F9E6; <strong data-start="651" data-end="677" id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">Stocking Stuffer Items</span></strong><span style="font-family: Arial,Helvetica,sans-serif;">&#xA0;</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">These are shipped discreetly to the parent or guardian, not the child, and are packaged separately. They come with their own shipping fee.</span></p></div><div data-block="true" data-editor="dffm6" data-offset-key="8u1pp-0-0"><p>&#x1F4CD; <strong data-start="823" data-end="853" id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">Location &amp; Shipping Method</span></strong></p><p data-start="820" data-end="940" id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">Rates vary based on your delivery destination and the method you choose at checkout:</span></p><ul data-start="941" data-end="987"><li data-start="941" data-end="966" style="font-family: Arial, Helvetica, sans-serif;"><p data-start="943" data-end="966"><strong data-start="943" data-end="951">USPS</strong> (USA &amp; Canada)</p></li><li data-start="967" data-end="987" style="font-family: Arial, Helvetica, sans-serif;"><p data-start="969" data-end="987"><strong data-start="969" data-end="976">UPS</strong> (USA only)</p></li></ul></div><div data-block="true" data-editor="dffm6" data-offset-key="1rnbu-0-0"><p><span style="font-family: Arial,Helvetica,sans-serif;">&#x1F4B8; <strong>Free Shipping</strong></span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">You can earn free shipping by spending a certain amount on eligible items&#x2014;check the cart for details!&#xA0;</span></p></div><div data-block="true" data-editor="dffm6" data-offset-key="9gdm1-0-0"><p><span style="font-family: Arial,Helvetica,sans-serif;">&#x1F69A; Shipping costs are automatically calculated at checkout and clearly displayed before you complete your order. &#x1F60A;</span></p></div></div><div data-block="true" data-editor="47lv6" data-offset-key="c9fnq-0-0"><p><br></p></div><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><p><br></p>

🚛 How much does shipping cost?

🚚  USPS First Class typically takes 1-5 shipping days. However, during the busy holiday season with increased shipping rush and possible weather delays, packages may take up to 12 days to arrive. We kindly ask for your patience as shipping companies

<p><span style="font-family: Arial,Helvetica,sans-serif;">&#x1F69A;&#xA0; USPS First Class typically takes 1-5 shipping days. However, during the busy holiday season with increased shipping rush and possible weather delays, packages may take up to 12 days to arrive. We kindly ask for your patience as shipping companies work hard to deliver packages as quickly as possible.</span></p>

⏳ How long does USPS First Class take to ship during the holiday season?

packagefromsanta

Discover how much shipping costs, when to expect delivery, and how long First Class shipping takes—especially during the holiday rush!

Shipping Costs & Delivery Timelines | Package From Santa®

Shipping Info & Support

Understand our shipping policies, average timelines, and how much it costs to send Christmas cheer through the mail!

📅 Timelines & Shipping Costs

🎅 What is PackgeFromSanta.com?

🎁 What is included in each Santa Letter Package?

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

🎅 Santa Package Overview & Info

❓ How do I access the bonus items in my package?

📝 How do I personalize my Pre-Order?

📝 How does Pre-Ordering work with shipping?

🤔 Still have questions? copy

📝 Pre-Order & Personalization

🎄 When is your store open for holiday orders?

📅 When is the last day to order?

⏰ Holiday Ordering Timeline

Ordering & Packages

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

✉️ Letters to Santa Service

🎉 How do I access my bonus items?

🖨️ Options for Printing Your Bonus Items

❓ Can I add a bonus items to my existing order?

❓ Still have questions?

Bonus Items

📝 How do I create a new account?

📝 How to log into My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Member Account & Order Changes

🎥 Difference Between Video Types

📅 How long will my Santa Video be available?

📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)

💾 Download or Save My Video

✏️ Can I make changes to my child’s video?

🛠️ Troubleshooting Video Issues

📆 Past Year Videos?

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Can't find my child's name when personalizing the Santa video?

❗ Why am I unable to upload photos to my Santa video?

🎥 Are there new Santa videos available?

✨ What is included in the 'Keepsake' Video?

❌ No, not personalized

Santa Videos

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

✏️ Change My Shipping Info

❓ How will I know my Order has shipped?

🎄 Where’s My Order? How to Track Your Santa Package

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

❌ Can I cancel or change my order?

💸 Needing a refund?

✏️ Can I edit my order after it’s placed?

💳 What methods of payment do you accept?

Refunds & Order Policies

🖥️ Why can't I place my order?

⚙️Experiencing issues on the site?

🌐 How do I update or change web browser?

🍪 How do I clear my browser's cache and cookies?

📸 Why can't I upload my photos?

📞 How do  I contact customer service by phone?

🖨️❓ How can I print bonus items if I don't have a printer?

📧 Why am I not receiving your emails?

📱 How do I stop receiving SMS Text alert?

📧 How do I unsubscribe from your emails?

✨ Do you have an Influencer/Affiliate Program?

🤔 Still have questions?

Tech Support & Troubleshooting