Discover shipping options for U.S. and Canada orders from PackageFromSanta.com, with delivery timeframes and holiday deadlines.

<div data-block="true" data-editor="7u8a3" data-offset-key="38qk2-0-0" id="isPasted"><div id="isPasted"><div data-block="true" data-editor="7u8a3" data-offset-key="38qk2-0-0" id="isPasted"><div><p data-end="431" data-start="276" id="isPasted">&#x1F4E6; <strong data-end="316" data-start="279">Shipping timelines and costs vary</strong> based on location and shipping method. We currently ship within the <strong data-end="430" data-start="385">Continental U.S. &amp; Canada, and Puerto Rico</strong>.</p><blockquote data-end="536" data-start="433"><p data-end="536" data-start="435">&#x1F4E2; Due to security restrictions, <strong data-end="496" data-start="468">USPS is the only carrier</strong> that delivers to APO/FPO/DPO addresses.</p></blockquote></div><hr><p><span data-offset-key="38qk2-0-0"><span data-text="true"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><strong><img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2024101220-d21c7b5a-b681-493f-8e57-934e34c9412a-8d78b977-e231-4932-a168-f13c2e8f18e1.png" alt=":us:" data-stringify-type="emoji" data-sk="tooltip_parent" id="isPasted" class="fr-fic fr-dii" style="width: 31px;">&#xA0;U.S. Orders: </strong></span></span></span></p><div data-block="true" data-editor="9ml1s" data-offset-key="85jjd-0-0"><p data-end="597" data-start="569" id="isPasted">&#x1F69A; <strong data-end="595" data-start="572">USPS Shipping Times</strong></p><ul data-end="782" data-start="598"><li data-end="690" data-start="598"><p data-end="690" data-start="600"><strong data-end="616" data-start="600">First Class:</strong> 1&#x2013;5 business days (Holiday rush may extend to 10&#x2013;12 days) &#x2013; No tracking</p></li><li data-end="782" data-start="691"><p data-end="782" data-start="693"><strong data-end="711" data-start="693">Priority Mail:</strong> 2&#x2013;3 business days &#x2013; <strong data-end="754" data-start="732">Tracking available</strong> in your <a data-end="782" data-start="763" href="#" rel="noopener">Member Account</a></p></li></ul><p data-end="811" data-start="784">&#x1F69B; <strong data-end="809" data-start="787">UPS Shipping Times</strong></p><ul data-end="974" data-start="812"><li data-end="864" data-start="812"><p data-end="864" data-start="814"><strong data-end="825" data-start="814">Ground:</strong> 1&#x2013;5 business days (Mon&#x2013;Fri, by 8 PM)</p></li><li data-end="920" data-start="865"><p data-end="920" data-start="867"><strong data-end="883" data-start="867">2nd Day Air:</strong> 2 business days (Mon&#x2013;Fri, by 8 PM)</p></li><li data-end="974" data-start="921"><p data-end="974" data-start="923"><strong data-end="940" data-start="923">Next Day Air:</strong> 1 business day (Mon&#x2013;Fri, by 8 PM)</p></li></ul><p data-end="1149" data-start="976">&#x1F4DD;&#xA0;<strong data-end="988" data-start="979">Note:</strong> Delays due to weather, postal disruptions, or elves on strike are out of our control. &#x2744;&#xFE0F; So be sure to order early to avoid the North Pole blizzard excuse! &#x1F609;&#x1F384;<br><br></p><hr><p><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong><img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2024101220-37c402bc-be16-41b0-832e-cc5de1f13c50-905f4e77-b654-44c8-a26f-ca049325e7b3.png" alt=":flag-ca:" data-stringify-type="emoji" data-sk="tooltip_parent" id="isPasted" class="fr-fic fr-dii" style="width: 30px;">&#xA0;Canada Orders: </strong></span></p></div></div><div data-block="true" data-editor="7u8a3" data-offset-key="1l940-0-0"><div data-block="true" data-editor="2ga6r" data-offset-key="akjdd-0-0"><div data-block="true" data-editor="43nl9" data-offset-key="5qc1m-0-0" id="isPasted"><div data-offset-key="5qc1m-0-0"><br></div></div><div data-block="true" data-editor="43nl9" data-offset-key="fj43o-0-0"><hr><p>&#x1F332; Need More Help?</p></div><ul><li><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="http://packagefromsanta.com/account/login" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="3nho9-1-0"><span data-text="true">Log into my Member Account</span></span></a></span></li><li><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/experiencing-shipping-delays-804878" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="3kj27-1-0"><span data-text="true">Experiencing shipping delays</span></span></a></span><span data-offset-key="3kj27-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">?</span></span></li><li><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/why-cant-i-track-my-order-823970" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="2el89-1-0"><span data-text="true">Why can&apos;t I track my order</span></span></a></span><span data-offset-key="2el89-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">?&#xA0;</span></span></li></ul></div><div data-block="true" data-editor="2ga6r" data-offset-key="1mi41-0-0"><div data-block="true" data-editor="9pn0j" data-offset-key="3nho9-0-0"><br></div><p><br></p></div></div></div></div><div data-block="true" data-editor="7u8a3" data-offset-key="1l940-0-0"><div data-block="true" data-editor="2ga6r" data-offset-key="1mi41-0-0"><div data-block="true" data-editor="651rs" data-offset-key="26onf-0-0" id="isPasted"><div data-block="true" data-editor="9pn0j" data-offset-key="2el89-0-0"><br></div></div></div></div><p><br></p>

🌍 What's your shipping policy/timelines?

Learn how shipping costs are calculated for Santa Letter Packages and Stocking Stuffer Items, and find out how you can qualify for free shipping at Package From Santa®.

<div data-block="true" data-editor="47lv6" data-offset-key="1i9st-0-0" id="isPasted"><div data-block="true" data-editor="dffm6" data-offset-key="3k7bt-0-0" id="isPasted"><div data-offset-key="3k7bt-0-0"><span data-offset-key="3k7bt-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">At Package From Santa&#xAE;, shipping costs vary depending on several factors as we ship within the USA &amp; Canada.</span></span></div></div><div data-block="true" data-editor="dffm6" data-offset-key="8ljqv-0-0"><div data-offset-key="8ljqv-0-0"><span data-offset-key="8ljqv-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="dffm6" data-offset-key="3o15t-0-0"><div data-offset-key="3o15t-0-0"><span data-offset-key="3o15t-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F381;&#xA0;</span></span><span data-offset-key="3o15t-0-1"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Santa Letter Packages</span></span><span data-offset-key="3o15t-0-2"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">: Shipping is calculated based on the package type (Bronze, Silver, Gold, or Platinum) and delivery location. Each package shipped to the same address will have its own shipping fee as each order is a separate transaction.&#xA0;</span></span></div></div><div data-block="true" data-editor="dffm6" data-offset-key="7lbtp-0-0"><div data-offset-key="7lbtp-0-0"><span data-offset-key="7lbtp-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="dffm6" data-offset-key="cdft5-0-0"><div data-offset-key="cdft5-0-0"><span data-offset-key="cdft5-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x2728;&#xA0;</span></span><span data-offset-key="cdft5-0-1"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Stocking Stuffer Items</span></span><span data-offset-key="cdft5-0-2"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">: These are shipped separately to the parent or guardian, not the child, and incur their own shipping fees.</span></span></div></div><div data-block="true" data-editor="dffm6" data-offset-key="a0fes-0-0"><div data-offset-key="a0fes-0-0"><span data-offset-key="a0fes-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="dffm6" data-offset-key="8u1pp-0-0"><div data-offset-key="8u1pp-0-0"><span data-offset-key="8u1pp-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F69A;&#xA0;</span></span><span data-offset-key="8u1pp-0-1"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Location &amp; Shipping Method</span></span><span data-offset-key="8u1pp-0-2"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">: Rates vary depending on your destination and selected shipping method:&#xA0;</span></span><span data-offset-key="8u1pp-0-3"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">USPS</span></span><span data-offset-key="8u1pp-0-4"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;(<em>USA and Canada</em>) or&#xA0;</span></span><span data-offset-key="8u1pp-0-5"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">UPS</span></span><span data-offset-key="8u1pp-0-6"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;(</span></span><span data-offset-key="8u1pp-0-7" style=" text-decoration: underline;"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><em>USA ONLY</em></span></span><span data-offset-key="8u1pp-0-8"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">)).&#xA0;</span></span></div></div><div data-block="true" data-editor="dffm6" data-offset-key="agqhd-0-0"><div data-offset-key="agqhd-0-0"><span data-offset-key="agqhd-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="dffm6" data-offset-key="1rnbu-0-0"><div data-offset-key="1rnbu-0-0"><span data-offset-key="1rnbu-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F4B2;&#xA0;</span></span><span data-offset-key="1rnbu-0-1"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Free Shipping</span></span><span data-offset-key="1rnbu-0-2"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">: You can earn free shipping by spending a certain amount on qualifying orders.&#xA0;</span></span></div></div><div data-block="true" data-editor="dffm6" data-offset-key="51bb9-0-0"><div data-offset-key="51bb9-0-0"><span data-offset-key="51bb9-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="dffm6" data-offset-key="9gdm1-0-0"><div data-offset-key="9gdm1-0-0"><span data-offset-key="9gdm1-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Shipping costs are dynamically calculated during checkout and will be clearly displayed before you complete your purchase. &#x1F60A;</span></span></div></div></div><div data-block="true" data-editor="47lv6" data-offset-key="c9fnq-0-0"><p><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br></span></p></div><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><p><br></p>

🚛 How much does shipping cost?

USPS First Class typically takes 1-5 shipping days. However, during the busy holiday season with increased shipping rush and possible weather delays, packages may take up to 12 days to arrive. We kindly ask for your patience as shipping companies wor

<p><span style="font-family: Arial,Helvetica,sans-serif;">USPS First Class typically takes 1-5 shipping days. However, during the busy holiday season with increased shipping rush and possible weather delays, packages may take up to 12 days to arrive. We kindly ask for your patience as shipping companies work hard to deliver packages as quickly as possible.</span></p>

⏳ How long does USPS First Class take to ship during the holiday season?

packagefromsanta

Discover how much shipping costs, when to expect delivery, and how long First Class shipping takes—especially during the holiday rush!

Shipping Costs & Delivery Timelines | Package From Santa®

Shipping Info & Support

Understand our shipping policies, average timelines, and how much it costs to send Christmas cheer through the mail!

📅 Timelines & Shipping Costs

🎅 What is PackgeFromSanta.com?

🎁 What is included in each Santa Letter Package?

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

🎅 Santa Package Overview & Info

❓ How do I access the bonus items in my package?

📝 How do I personalize my Pre-Order?

📝 How does Pre-Ordering work with shipping?

📝 Pre-Order & Personalization

✏️ Can I edit my order after it’s placed?

💸 Needing a refund?

❌ Can I cancel or change my order?

💳 What methods of payment do you accept?

🔄 Order Updates, Cancellations & Refunds

🎄 When is your store open for holiday orders?

📅 When is the last day to order?

⏰ Holiday Ordering Timeline

Ordering & Packages

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

✉️ Letters to Santa Service

🎉 How do I access my bonus items?

🖨️ Options for Printing Your Bonus Items

❓ Can I add a bonus items to my existing order?

Bonus Items

📝 How do I create a new account?

📝 How to log into My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Member Account & Order Changes

🎥 Difference Between Video Types

📅 How long will my Santa Video be available?

📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)

💾 Download or Save My Video

✏️ Can I make changes to my child’s video?

🛠️ Troubleshooting Video Issues

📆 Past Year Videos?

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Can't find my child's name when personalizing the Santa video?

❗ Why am I unable to upload photos to my Santa video?

🎥 Are there new Santa videos available?

✨ What is included in the 'Keepsake' Video?

❌ No, not personalized

Santa Videos

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

✏️ Change My Shipping Info

📦 How do I track my order?

❓ How do I get my tracking number?

🤔 Why can't I track my order?

❓How will I know my Santa Letter Package has shipped?

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

🖥️ Why can't I place my order?

⚙️Experiencing issues on the site?

🌐 How do I update or change web browser?

🍪 How do I clear my browser's cache and cookies?

📸 Why can't I upload my photos?

📞 How do I contact customer service by phone?

🖨️❓ How can I print bonus items if I don't have a printer?

📧 Why am I not receiving your emails?

📱 How do I stop receiving SMS Text alert?

📧 How do I unsubscribe from your emails?

✨ Do you have an Influencer/Affiliate Program?

Tech Support & Troubleshooting