packagefromsanta

<div data-block="true" data-editor="651rs" data-offset-key="aqu31-0-0" id="isPasted"><div data-block="true" data-editor="eh3ct" data-offset-key="ddhb-0-0" id="isPasted"><div data-block="true" data-editor="3smcl" data-offset-key="6klbe-0-0"><div data-block="true" data-editor="eh3ct" data-offset-key="ddhb-0-0"><div data-block="true" data-editor="49sc5" data-offset-key="6bi9d-0-0" id="isPasted"><p id="isPasted"><span data-offset-key="elkqd-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Due to unprecedented USPS delays every holiday season, w<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">e apologize for any inconvenience and appreciate your patience.&#xA0;</span></span></span><span data-offset-key="elkqd-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><span data-offset-key="a87br-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">The USPS and UPS are alway working hard to get packages delivered before Christmas. They do deliver on Christmas Eve.&#xA0;<br></span></span></span></span></p><div data-block="true" data-editor="5jptm" data-offset-key="fs1an-0-0"><br></div><div data-offset-key="6bi9d-0-0"><br></div><div id="isPasted"><div><div><div><div><div><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">USPS First Class does not have tracking (Note: &apos;Shop&apos; will NOT track First Class Shipments). However, to&#xA0;</span><span data-offset-key="6bi9d-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">check the status of your order, please log into your&#xA0;</span></span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://packagefromsanta.com/account/login" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="6bi9d-1-0"><span data-text="true"><strong>Member Account</strong></span></span></a>. If you selected a shipping method with tracking,</span><span data-offset-key="6bi9d-2-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">&#xA0;we do update our tracking information as soon as it is available. You will also receive an email once your package is shipped, along with tracking (if you selected that type of method). &#xA0;</span></span></div></div></div></div></div></div></div><div data-block="true" data-editor="49sc5" data-offset-key="cjtdr-0-0"><div data-offset-key="cjtdr-0-0"><span data-offset-key="cjtdr-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="49sc5" data-offset-key="5eta4-0-0"><div data-offset-key="5eta4-0-0"><span data-offset-key="5eta4-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">&#x1F4CC;&#xA0;</span></span><span data-offset-key="5eta4-0-1"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Note</span></span><span data-offset-key="5eta4-0-2"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">: Multiple packages shipped on the same day and/or to the same address could arrive on different days if separated during transit.&#xA0;</span></span></div></div><p><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F385; Please be sure to check your Spam folder or the &apos;Promotions&apos; tab (for Gmail users) &#x2014; sometimes our North Pole emails get lost in there.&#xA0;</span></p></div><div data-block="true" data-editor="eh3ct" data-offset-key="2lp02-0-0"><div data-offset-key="2lp02-0-0"><br></div><hr><div id="isPasted"><div><div><p data-pm-slice="1 1 []" id="isPasted">&#x2728; <span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Shipping <a class="fr-strong" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/whats-your-shipping-policytimelines-804873" rel="noopener noreferrer" target="_blank">policy/timelines</a>?</span><br>&#x2728; <span data-offset-key="3nho9-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log into my&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a class="fr-strong" href="http://packagefromsanta.com/account/login" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="3nho9-1-0"><span data-text="true">Member Account<br></span></span></a></span>&#x2728; <span data-offset-key="3kj27-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Experiencing&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a class="fr-strong" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/experiencing-shipping-delays-804878" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="3kj27-1-0"><span data-text="true">shipping delays</span></span></a></span><span data-offset-key="3kj27-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">?</span></span><br>&#x2728; <span data-offset-key="2el89-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Why can&apos;t I&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a class="fr-strong" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/why-cant-i-track-my-order-823970" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="2el89-1-0"><span data-text="true">track my order</span></span></a></span><span data-offset-key="2el89-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">?&#xA0;</span></span></p></div></div></div></div></div></div></div><p><br></p>

Learn how to track your Package From Santa® order. Find shipping times, tracking details, and how to check your order status in your Member Account.

How Do I Track My Order? | Package From Santa®

Shipping Info & Support

📦 Tracking & Notifications

🎅 What is PackgeFromSanta.com?

🎁 What is included in each Santa Letter Package?

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

🎅 Santa Package Overview & Info

❓ How do I access the bonus items in my package?

📝 How do I personalize my Pre-Order?

📝 How does Pre-Ordering work with shipping?

📝 Pre-Order & Personalization

✏️ Can I edit my order after it’s placed?

💸 Needing a refund?

❌ Can I cancel or change my order?

💳 What methods of payment do you accept?

🔄 Order Updates, Cancellations & Refunds

🎄 When is your store open for holiday orders?

📅 When is the last day to order?

⏰ Holiday Ordering Timeline

Ordering & Packages

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

✉️ Letters to Santa Service

🎉 How do I access my bonus items?

🖨️ Options for Printing Your Bonus Items

❓ Can I add a bonus items to my existing order?

Bonus Items

📝 How do I create a new account?

📝 How to log into My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Member Account & Order Changes

🎥 Difference Between Video Types

📅 How long will my Santa Video be available?

📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)

💾 Download or Save My Video

✏️ Can I make changes to my child’s video?

🛠️ Troubleshooting Video Issues

📆 Past Year Videos?

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Can't find my child's name when personalizing the Santa video?

❗ Why am I unable to upload photos to my Santa video?

🎥 Are there new Santa videos available?

✨ What is included in the 'Keepsake' Video?

❌ No, not personalized

Santa Videos

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

✏️ Change My Shipping Info

🌍 What's your shipping policy/timelines?

🚛 How much does shipping cost?

⏳ How long does USPS First Class take to ship during the holiday season?

📅 Timelines & Shipping Costs

📦 How do I track my order?

❓ How do I get my tracking number?

🤔 Why can't I track my order?

❓How will I know my Santa Letter Package has shipped?

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

🖥️ Why can't I place my order?

⚙️Experiencing issues on the site?

🌐 How do I update or change web browser?

🍪 How do I clear my browser's cache and cookies?

📸 Why can't I upload my photos?

📞 How do I contact customer service by phone?

🖨️❓ How can I print bonus items if I don't have a printer?

📧 Why am I not receiving your emails?

📱 How do I stop receiving SMS Text alert?

📧 How do I unsubscribe from your emails?

✨ Do you have an Influencer/Affiliate Program?

Tech Support & Troubleshooting

📦 How do I track my order?Updated a month ago