Why Can’t I Track My Order? | Package From Santa®

This is the busiest time of the year at Santa’s Workshop, and we’re working hard to bring holiday magic to everyone.

Due to unprecedented USPS delays this season, we kindly ask for your understanding. Packages shipped First Class do not include tracking, and we apologize for any confusion caused by buttons in your Member Account that appear to provide tracking information.

If you contact us through our contact form, unfortunately, we’re unable to respond to every shipping inquiry at this time. Rest assured, we are doing everything we can to ship packages promptly and the USPS and UPS are working hard to get packages delivered before Christmas. If your package(s) hasn’t arrived by Christmas, we will be here after the holiday to assist.

We apologize for any inconvenience and thank you for your patience.

Why Can't I Track My Order? 🎄

If you're having trouble tracking your order, here are a few possible reasons:

🔍 1. Did You Order from Package From Santa®?
Check your email receipt or credit card statement to confirm your order was placed with Package From Santa®. If you don’t see a receipt, your order may not have gone through or you may have ordered from another site.

🎁 2. USPS First-Class Doesn't Include Tracking
If you chose USPS First-Class shipping, it doesn’t come with tracking. Your order is on the way, but tracking info isn't available for this shipping method.

🖥️ 3. Log into Your Member Account
Log into your Member Account to confirm your order and check the shipping method. If you chose Ground Advantage, Priority, or UPS with tracking, the tracking # would have been emailed to you.

🇨🇦 4. Canada Platinum & Package Orders & Customs
Package orders shipped to Canada, customs may cause delays. Tracking may pause while your package is processed.

Need Help?
If you're still having trouble, contact us and we'll be happy to help! 🎅

✨ Log into my Member Account
✨ Track my package?
✨ How do I get my tracking number?
✨ Experiencing shipping delays?

🤔 Why can't I track my order?Updated a month ago