packagefromsanta

<div data-block="true" data-editor="1892f" data-offset-key="aee54-0-0"><div data-offset-key="aee54-0-0"><span data-offset-key="aee54-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Here is where you can view all your downloadable Magic Moments that you complete or if you didn&apos;t complete them:</span></span></div></div><div data-block="true" data-editor="1892f" data-offset-key="23kup-0-0"><div data-offset-key="23kup-0-0"><br></div></div><ol><li data-block="true" data-editor="1892f" data-offset-key="5as7a-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><div data-offset-key="5as7a-0-0">When clicking &apos;Create Magiic&apos; and approving the credit to be removed. You are able to Personalize now or later You can personalize right away. If you start and then exit for any reason, that Magic Moment will be waiting for you in your &quot;<a href="https://magicarthur.com/dashboard" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="c2gqo-1-0"><span data-text="true">My Magic Moments</span></span></a>&quot; area.&#xA0;</div></li><li data-block="true" data-editor="1892f" data-offset-key="812fs-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><div data-offset-key="812fs-0-0">In your account &quot;<a href="https://magicarthur.com/dashboard" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;" id="isPasted"><span data-offset-key="812fs-1-0"><span data-text="true">My Magic Moments</span></span></a>&quot; includes both completed and not yet completed.You can go back to finish, view, or download them.&#xA0;</div></li><li data-block="true" data-editor="1892f" data-offset-key="ee3a-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><div data-offset-key="ee3a-0-0">Separate from <a href="http://packagefromsanta.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="ee3a-1-0"><span data-text="true">PackageFromSanta.com</span></span></a> Magic Arthur items will not appear in your <a href="http://packagefromsanta.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="ee3a-3-0"><span data-text="true">PackageFromSanta.com</span></span></a> account because that site is only for shippable items like Santa Letter packages. Magic Arthur is fully digital and lives inside your Magic Arthur account, so no items from Magic Arthur will ship in your child&apos;s package.&#xA0;</div></li></ol><div data-block="true" data-editor="1892f" data-offset-key="2j8pd-0-0"><hr><p><span data-offset-key="eji6b-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Here is one our &apos;Test&apos; account showing how it appears on mobile:</span></span></p></div><div data-block="true" data-editor="1892f" data-offset-key="eji6b-0-0"><p><span data-offset-key="eji6b-0-0"><span data-text="true"><img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2025112917-32d5bda9-4389-402d-be35-ba4c20fe7e14-bc427901-e6d9-4182-a383-c17165a70f28.png" style="width: 464px;" class="fr-fic fr-dib"></span></span><br></p></div>

Step by step guide to viewing all Magic Moments in your Magic Arthur account, including where to see completed and in progress items and how to open or download them.

How to View Magic Moments in Your Magic Arthur Account

Bonus Items

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I Order for Multiple Children in One Package?

Can I Order Multiple Packages in One Transaction?

How do I write my own letter from Santa?

What Methods of Payment Do You Accept?

Do you offer free shipping?

How to Place an Order?

When is your store open for holiday orders?

What’s the last day to place an order?

Apply for our Influencer/Affiliate Program!

🎁 Santa Package Overview

How Does Pre-Ordering a Santa Letter Work?

How do I personalize my Pre-Orders?

How do I access my Magic Arthur Bonuses?

✍️ Pre-Order & Personalization

How do I update my shipping address or other items?

How do I access my Magic Arthur bonuses?

Why can't I find the order I placed?

How do I upgrade my Santa package?

📦  Already Ordered (Personalized)

Order Help

Why do I have multiple order numbers and items?

Why are there multiple shipping charges?

Needing a refund?

Can I cancel or change my order?

Why does my statement show “Recurring Charges” for PackageFromSanta®?

Billing Questions

Account & Email Issues

✏️ Change My Shipping Info

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick a shipping date?

Do you ship internationally?

📅 Timelines & Shipping Costs

How will I know my Order has shipped?

How Do I Track My Order?

📦 Tracking & Notifications

Why "Shop' App shows “Partially Delivered”

Experiencing shipping delays?

Package is lost or stolen?

Package is damaged?

Order is marked delivered but not here

Missing Item in My Order?

What if my package is delayed due to weather or holidays?

🚚  Shipping Problems

Shipping & Delivery

What Is Magic Arthur?

How Does Magic Arthur Works?

How do I access/redeem my Magic Arthur Bonuses?

How to View Completed/Non-Completed Magic Moments?

What are the Bonuses?

How Do Credits Work?

When Does My Magic Arthur Trial Expire?

What if I already had a Magic Arthur account?

How to Print Bonus Items Without a Printer

Can I make changes to my child’s video?

My Santa Video isn’t showing in my account

Troubleshooting Video Issues

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

❌ No, not personalized

Santa Videos

Santa Videos: Support

Missed Santa’s Call or Didn’t Hear It Ring?

What is an Elf Passcode, and how do I reset it in my App?

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

What information is needed to schedule a Santa call?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

What is an Elf Passcode, and how do I reset it?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

Trouble Placing an Order?

Clear Cache & Update Your Browser for Smoother Experience

Why can't I upload my photos?

How do  I contact customer service by phone?

How to Unsubscribe from Emails or Text Messages?

Tech Support

How to View Completed/Non-Completed Magic Moments?Updated 2 days ago