packagefromsanta

Your free Magic Arthur account gives you access to digital Magic Moments and bonus items connected to your Package From Santa order.Every personalized Santa Letter Package includes:&#x2705;&#xA0;20 Magic Arthur credits You can use your credits toward eligible Magic Moments inside your Magic Arthur account.&#x2728; Access to Magic Moments Magic Moments are digital experiences you can create for your child, such as personalized videos, calls, letters, printables, or other available digital creations.&#x1F381; Daily Free Creations Magic Arthur also offers Daily Free Creations. You&#x2019;ll see a Claim Your Daily Freebies or Daily Free Creations section inside your Magic Arthur account.Important things to know:<ul data-spread="false"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Your Magic Arthur account is free.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">No credit card is needed to access your included bonuses.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Magic Arthur items are digital only.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Magic Arthur items do not ship in your child&#x2019;s Santa Letter Package.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Available Magic Moments and free creations may vary by season, package type, promotion, or account availability.</li></ul><hr>Related Helpful Articles:&#xA0;<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-is-magic-arthur-2069745" target="_blank" rel="noopener noreferrer">&#x1F449; What is Magic Arthur?</a>&#xA0;<a data-start="1247" data-end="1299" rel="noopener noreferrer" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2069927-e0fbbbd9399147f6919b8974a632c132" target="_blank" id="isPasted">&#x1F449;</a> <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-does-magic-arthur-works-3685187">How Does Magic Arthur Works?</a><a href="https://packagefromsanta.com/help/what-is-magic-arthur" target="_blank" rel="noopener noreferrer nofollow">&#x1F449;</a> <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2085143-ee6950d553f4412ca0e1640ec5403df6" target="_blank" rel="noopener noreferrer">What are the Bonuses?</a>&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/2092453-90d414c3217546749fe5655b30516449" target="_blank" rel="noopener noreferrer">Not receiving emails?</a>

Learn what your free Magic Arthur account includes, including 20 credits, eligible Magic Moments, and Daily Free Creations.

What is included with my free Magic Arthur account?

Bonus Items

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I Order for Multiple Children in One Package?

Can I Order Multiple Packages in One Transaction?

What Methods of Payment Do You Accept?

Do you offer free shipping?

How to Place an Order?

What’s the last day to place an order?

Apply for our Influencer/Affiliate Program!

🎁 Santa Package Overview

How Does Pre-Ordering a Santa Letter Work?

How do I write my own letter from Santa?

✍️ Pre-Order & Personalization

Why can't I find the order I placed?

How do I upgrade my Santa package?

📦  Already Ordered (Personalized)

Order Help

Why do I see multiple order numbers or charges?

What is Package Protection?

Needing a refund?

Can I cancel or change my order?

Why does my statement show “Recurring Charges” for PackageFromSanta®?

Billing Questions

How can I delete my account?

Not Receiving Emails?

How Do I Create a New Account?

How do I change my email address?

How to Log In to My Member Account?

Account & Email Issues

How do I update my shipping address or other items?

✏️ Change My Shipping Info

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick a shipping date?

Do you ship internationally?

📅 Timelines & Shipping Costs

How will I know my Order has shipped?

How Do I Track My Order?

📦 Tracking & Notifications

Experiencing shipping delays?

Package is lost or stolen?

Package is damaged?

Order is marked delivered but not here

Missing Item in My Order?

Why Does the Shop App Show “Partially Delivered”?

🚚  Shipping Problems

Shipping & Delivery

What Is Magic Arthur?

How Does Magic Arthur Work?

What Magic Arthur bonuses are included with my Santa Letter Package?

How do I access/redeem my Magic Arthur Bonuses?

Where do I find my completed or unfinished Magic Moments?

How to Print Bonus Items Without a Printer

Already have a Magic Arthur account?

How Do I View & Download/Save My Video?

Can I make changes to my child’s video?

My Santa Video isn’t showing in my account

Troubleshooting Your Personalized Santa Video

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

Troubleshooting a Non-Personalized Santa Video

❌ No, not personalized

Santa Videos

Santa Videos: Support

Missed Santa’s Call or Didn’t Hear It Ring?

Elf Passcode: reset it before your scheduled call

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

What information is needed to schedule a Santa call?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

What is an Elf Passcode, and how do I reset it?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

Trouble Placing an Order?

Clear Cache & Update Your Browser for Smoother Experience

Why can't I upload my photos?

How Do I Contact Customer Service by Phone?

How to Unsubscribe from Emails or Text Messages?

Tech Support

What is included with my free Magic Arthur account?Updated 4 months ago