Order is marked delivered but not hereUpdated a month ago
📭 Oh no! We know how important this delivery is, so here’s what you can do:
📦 Check Your Delivery Location:
If no one was home at delivery, check around your home, with neighbors, or building management. Double-check the shipping address on your order confirmation or in your Member Account.
⏳ Allow for Delays in Marked Deliveries:
Sometimes carriers mark packages as “Delivered” early. During high-volume shipping periods (especially with USPS/UPS), your package may still be on the truck or in a nearby facility. This is more common with UPS carrier and Ground Advantage (USPS), which does not offer guaranteed delivery windows.
📞 Still Can’t Find It?
If it's been more than 48 hours and the package still hasn’t arrived, please reach out to our Magical Support Team with:
Your order number
Your shipping address
We’ll review your situation and determine the next best step—this could include a reship or refund, if needed.
Related Help Articles:
👉 Experiencing Shipping Delays?