Package is lost or stolen?Updated a month ago

😥 Oh no! We're so sorry to hear your package may be missing. We understand how frustrating this can be especially during the busy holiday season.

At PackageFromSanta.com, we work hard to ensure every order ships on time. Once it leaves our facility, it’s in the hands of USPS or UPS. Sometimes, packages are marked as delivered prematurely or misdelivered by the carrier.

📦 Before contacting us, try these quick steps:

1. Double-check your tracking link:
   👉 How do I track my order?
2. Ask neighbors or family members—packages are sometimes accepted by others.
3. Wait 48 hours from the "Delivered" scan. Carriers have been known to scan packages early.
4. If the package is still missing after 48 hours:
   👉 Order is marked delivered but not here

🧙 If you’ve completed those steps:

Please reach out to our Magical Support Team with:

• Your order number
• Your shipping address

We’ll review your details and determine the next best steps—which may include issuing a reship or refund, if needed.

Related Help Articles:

👉 Experiencing Shipping Delays?

👉 Package is Damaged?

👉 Where’s My Order? How to Track Your Santa Package