packagefromsanta

<div data-block="true" data-editor="1892f" data-offset-key="aee54-0-0">Your completed and unfinished Magic Moments can be found inside your Magic Arthur account, under My Magic Moments.To view them:<ol><li style="font-family: Arial, Helvetica, sans-serif;">Log into your <a href="https://magicarthur.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;" id="isPasted" class="fr-strong">Magic Arthur account</a>.</li><li style="font-family: Arial, Helvetica, sans-serif;">Go to <a href="https://magicarthur.com/dashboard" class="fr-strong">My Magic Moments</a>.</li><li style="font-family: Arial, Helvetica, sans-serif;">From there, you can view, finish, or download your Magic Moments.</li></ol>If you started a Magic Moment but did not finish it, it should still appear in <a href="https://magicarthur.com/dashboard" id="isPasted">My Magic Moments</a> so you can go back and complete it.Magic Arthur is separate from your PackageFromSanta.com Member Account. Your PackageFromSanta.com account is used for your Santa Letter Package order, while your Magic Arthur account is where your digital Magic Moments are created, saved, viewed, and downloaded.Magic Arthur items are digital only. Nothing from Magic Arthur is shipped in your child&#x2019;s Santa Letter Package.<hr>Related Helpful Articles:&#x1F449;&#xA0;<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-is-magic-arthur-2069745">What Is Magic Arthur?</a>&#x1F449;&#xA0;<a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-does-magic-arthur-works-3685187">How Does Magic Arthur Work?</a>&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/what-is-included-with-my-free-magic-arthur-account-6581218">What is included with my free Magic Arthur account?</a></div><div data-block="true" data-editor="1892f" data-offset-key="eji6b-0-0"> </div>

Step by step guide to viewing all Magic Moments in your Magic Arthur account, including where to see completed and in progress items and how to open or download them.

How to View Magic Moments in Your Magic Arthur Account

Bonus Items

What's Included in Each Santa Letter Package?

What are Stocking Stuffer Items?

Can I Order for Multiple Children in One Package?

Can I Order Multiple Packages in One Transaction?

How do I write my own letter from Santa?

What Methods of Payment Do You Accept?

Do you offer free shipping?

How to Place an Order?

When is your store open for holiday orders?

What’s the last day to place an order?

Apply for our Influencer/Affiliate Program!

🎁 Santa Package Overview

How Does Pre-Ordering a Santa Letter Work?

How do I personalize my Pre-Orders?

How do I access my Magic Arthur Bonuses?

✍️ Pre-Order & Personalization

How do I update my shipping address or other items?

How do I access my Magic Arthur bonuses?

Why can't I find the order I placed?

How do I upgrade my Santa package?

📦  Already Ordered (Personalized)

Order Help

Why do I see multiple order numbers or charges?

What is Package Protection?

Needing a refund?

Can I cancel or change my order?

Why does my statement show “Recurring Charges” for PackageFromSanta®?

Billing Questions

Account & Email Issues

✏️ Change My Shipping Info

When Will My Santa Letter Package Ship?

Shipping Times & Delivery Estimates

How much does shipping cost?

Can I pick a shipping date?

Do you ship internationally?

📅 Timelines & Shipping Costs

How will I know my Order has shipped?

How Do I Track My Order?

📦 Tracking & Notifications

Why "Shop' App shows “Partially Delivered”

Experiencing shipping delays?

Package is lost or stolen?

Package is damaged?

Order is marked delivered but not here

Missing Item in My Order?

🚚  Shipping Problems

Shipping & Delivery

What Is Magic Arthur?

How Does Magic Arthur Works?

What is included with my free Magic Arthur account?

What Magic Arthur bonuses are included with my Santa Letter Package?

How do I access/redeem my Magic Arthur Bonuses?

Where do I find my completed or unfinished Magic Moments?

How to Print Bonus Items Without a Printer

Already have a Magic Arthur account?

Can I make changes to my child’s video?

My Santa Video isn’t showing in my account

Troubleshooting Video Issues

👍 Yes, Personalized!

How do I personalize my child's Santa video?

Why isn’t my child’s name showing correctly?

❌ No, not personalized

Santa Videos

Santa Videos: Support

Missed Santa’s Call or Didn’t Hear It Ring?

What is an Elf Passcode, and how do I reset it in my App?

Why is Santa saying the wrong age in my App?

How can my child listen to Santa's call again?

👍Yes, call is scheduled!

How do I schedule a Santa Call using the Online Scheduler?

What information is needed to schedule a Santa call?

How do I schedule a Santa Call using your App?

How do I download the Santa Call app?

Why can't I log into the Santa Call APP?

What is an Elf Passcode, and how do I reset it?

How can I share the Santa Call APP with the parent?

Why isn't my Santa Call(s) showing in the Santa Call APP?

❌ No, got questions!

Santa Calls

Santa Calls: Support

Trouble Placing an Order?

Clear Cache & Update Your Browser for Smoother Experience

Why can't I upload my photos?

How do  I contact customer service by phone?

How to Unsubscribe from Emails or Text Messages?

Tech Support

Where do I find my completed or unfinished Magic Moments?Updated 19 days ago