Learn what makes our Santa Letter Packages so magical! From personalized letters to bonus items, here’s what to expect when you order from Package From Santa®.

🎅 Santa Package Overview & Info

Everything you need to know about pre-ordering, how personalization works, and how to access your package and bonus items later.

📝 Pre-Order & Personalization

Find out when our store opens for the season, the final day to order, and what to expect if you're shopping close to Christmas.

⏰ Holiday Ordering Timeline

packagefromsanta

Learn how to personalize your Santa letter, details about our package options, and everything you need to know to create a magical experience with PackageFromSanta.

Personalization and Santa Letter Package Details | PackageFromSanta

Unwrap the magic of personalization with our Santa letter packages! Discover how to customize each detail and explore the unique features of our packages to create a one-of-a-kind Christmas experience for your loved ones.

Ordering from PackageFromSanta.com

🎅 What is PackageFromSanta.com?

🎁 What is included in each Santa Letter Package?

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

📜 How do I write my own letter from Santa?

❓ Need more help with packages?

❓ How do I access the bonus items in my package?

📝 How do I customize my Pre-Order?

📝 How does Pre-Order shipping work?

❓ Need more help with pre-orders?

🎄 When is your store open for holiday orders?

📅 What’s the last day to place an order?

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

🎉 How do I access Bonus Items?

🖨️ Options for Printing Bonus Items

❓ Still have questions?

Bonus Items

📝 How do I create a new account?

📝 How to log into My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Member Account & Order Changes

🎥 Difference Between Video Types

📅 How long will my Santa Video be available?

📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)

💾 Download or Save My Video

✏️ Can I make changes to my child’s video?

🛠️ Troubleshooting Video Issues

📆 Past Year Videos?

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Can't find my child's name when personalizing the Santa video?

❗ Why am I unable to upload photos to my Santa video?

🎥 Are there new Santa videos available?

✨ What is included in the 'Keepsake' Video?

❌ No, not personalized

Santa Videos

📞 Missed Santa’s Call or Didn’t Hear It Ring?

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

❓ Why is Santa saying the wrong age?

📞 How can my child listen to Santa's call again?

👍Yes, call is scheduled!

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

Santa Calls

✏️ Change My Shipping Info

🌍 Shipping Times & Delivery Options

🚛 How much does shipping cost?

📅 Timelines & Shipping Costs

❓ How will I know my Order has shipped?

🎄 Where’s My Order? How to Track Your Santa Package

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

Shipping Info & Support

❌ Can I cancel or change my order?

💸 Needing a refund?

✏️ Can I edit my order after it’s placed?

💳 What methods of payment do you accept?

Refunds & Order Policies

🖥️ Why can't I place my order?

⚙️Experiencing issues on the site?

🌐 How do I update or change web browser?

🍪 How do I clear my browser's cache and cookies?

📸 Why can't I upload my photos?

📞 How do  I contact customer service by phone?

🖨️❓ How can I print bonus items if I don't have a printer?

📧 Why am I not receiving your emails?

📱 How do I stop receiving SMS Text alert?

📧 How do I unsubscribe from your emails?

✨ Do you have an Influencer/Affiliate Program?

🤔 Still have questions?

Tech Support & Troubleshooting