Missed Santa’s call? Don’t worry! You can easily check missed calls and reschedule in your Santa Call APP.

We understand how important this magical moment is&#x2014;don&apos;t worry, we&#x2019;ve got you covered!Here&#x2019;s what to do if your call didn&#x2019;t come through:&#x1F4F2; Check Your Phone Settings for Mobile: Make sure Do Not Disturb, Focus Mode, or Silent Mode wasn&#x2019;t enabled at the time of the call. Also, be sure to have Push Notifications turned on for our Santa Call APP&#x1F4F6; Check for Call Blockers for outbound calls: Some phones may block unfamiliar numbers. Santa&apos;s call comes from a toll-free number (, so be sure to allow those through!&#x1F4C6; Reschedule the Call in our Santa Call APP: If you missed the call, you can easily open the Santa Call APP and see any calls that were missed. You can then click the green EDIT button to reschedule or follow the prompts if the EDIT button isn&apos;t visible.

📞 Missed Santa’s Call or Didn’t Hear It Ring?

The Elf Passcode is a 4-digit code set during your app’s first use. Here's how to resend it if you’ve forgotten.

The Elf Passcode is a 4-digit code created when you first set up your Santa Call APP. This little code helps unlock special features and access for your child&#x2019;s magical Santa call.Forgot your Elf Passcode? No worries&#x2014;everyone forgets an elf trick or two sometimes! Just tap &#x201C;Resend Elf Passcode&#x201D; on the login screen of the app.&#x1F381; Helpful Tip: The passcode will be sent to the email associated with your order. Be sure to check your Spam, Junk, or Promotions folder (especially if you use Gmail) in case it gets caught in there!&#x2728; You&#x2019;ll be back to scheduling calls in no time!

🧝‍♂️ What is an Elf Passcode, and how do I reset it?

If Santa says the wrong age, it’s likely due to an old voicemail. Just reschedule your call with updated info in the Santa Call APP!

Uh-oh! Is Santa mentioning the wrong age? &#x1F62C; Don&#x2019;t worry&#x2014;it&#x2019;s a quick fix!This usually happens when an old voicemail is still stored in your Santa Call APP. To correct it, you&#x2019;ll simply need to schedule a new Santa Call using your child&#x2019;s updated information.&#x1F381; Once the new call is received, the voicemail will reflect the correct age and details!

❓ Why is Santa saying the wrong age?

Want to replay your child’s Santa call? Log into the Santa Call APP and listen again from the Voicemail section.

Good news! Every call from Santa is automatically saved inside the Voicemail section of your Santa Call APP. &#x1F384;&#x2728;To listen again:<ol data-end="507" data-start="342"><li data-end="374" data-start="342" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Open the Santa Call APP</li><li data-end="448" data-start="375" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log in using the same email from your PackageFromSanta.com order</li><li data-end="507" data-start="449" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Head to the Voicemail tab to replay any saved calls</li></ol>Your child can relive the magic as many times as they want! &#x1F4AB;

📞 How can my child listen to Santa's call again?

packagefromsanta

Need help with a scheduled Santa call? Discover how to reset your Elf Passcode, listen to a missed call, or fix incorrect details. Ensure your child’s call with Santa goes perfectly!

Scheduled Santa Call Troubleshooting | Package From Santa®

Santa Calls

Learn how to troubleshoot your scheduled Santa call, from missed calls to resetting the Elf Passcode. We’re here to help make sure your child doesn’t miss out on their magical call with Santa!

👍Yes, call is scheduled!

🎅 What is PackgeFromSanta.com?

🎁 What is included in each Santa Letter Package?

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

🎅 Santa Package Overview & Info

❓ How do I access the bonus items in my package?

📝 How do I personalize my Pre-Order?

📝 How does Pre-Ordering work with shipping?

📝 Pre-Order & Personalization

✏️ Can I edit my order after it’s placed?

💸 Needing a refund?

❌ Can I cancel or change my order?

💳 What methods of payment do you accept?

🔄 Order Updates, Cancellations & Refunds

🎄 When is your store open for holiday orders?

📅 When is the last day to order?

⏰ Holiday Ordering Timeline

Ordering & Packages

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

✉️ Letters to Santa Service

🎉 How do I access my bonus items?

🖨️ Options for Printing Your Bonus Items

❓ Can I add a bonus items to my existing order?

Bonus Items

📝 How do I create a new account?

📝 How to log into My Member Account?

✉️ How do I change my email address?

🗑️ How can I delete my account?

🔐 Account Setup & Login Help

✏️ How can I edit my shipping or other items?

🛑 How do I cancel my order?

🛠️ Managing My Order

Member Account & Order Changes

🎥 Difference Between Video Types

📅 How long will my Santa Video be available?

📽️ How Do I Manage My Santa Video? (view, upgrade, purchase, etc.)

💾 Download or Save My Video

✏️ Can I make changes to my child’s video?

🛠️ Troubleshooting Video Issues

📆 Past Year Videos?

👍 Yes, Personalized!

🎥 How do I personalize my child's Santa video?

🔍 Can't find my child's name when personalizing the Santa video?

❗ Why am I unable to upload photos to my Santa video?

🎥 Are there new Santa videos available?

✨ What is included in the 'Keepsake' Video?

❌ No, not personalized

Santa Videos

📲 How do I download the Santa Call app?

📅 What information is needed to schedule a Santa call?

✨ How can I share the Santa Call APP with the parent?

🤔 Why isn't my Santa Call(s) showing in the Santa Call APP?

📞Why can't I log into the Santa Call APP?

❌ No, got questions!

✏️ Change My Shipping Info

🌍 What's your shipping policy/timelines?

🚛 How much does shipping cost?

⏳ How long does USPS First Class take to ship during the holiday season?

📅 Timelines & Shipping Costs

📦 How do I track my order?

❓ How do I get my tracking number?

🤔 Why can't I track my order?

❓How will I know my Santa Letter Package has shipped?

📦 Tracking & Notifications

🚚 Experiencing shipping delays?

🚨 Package is lost or stolen?

🥶 Package is damaged?

📦 Order is marked delivered but not here

❓ Missing Item in My Order?

🚚  Shipping Problems

Shipping Info & Support

🖥️ Why can't I place my order?

⚙️Experiencing issues on the site?

🌐 How do I update or change web browser?

🍪 How do I clear my browser's cache and cookies?

📸 Why can't I upload my photos?

📞 How do I contact customer service by phone?

🖨️❓ How can I print bonus items if I don't have a printer?

📧 Why am I not receiving your emails?

📱 How do I stop receiving SMS Text alert?

📧 How do I unsubscribe from your emails?

✨ Do you have an Influencer/Affiliate Program?

Tech Support & Troubleshooting