Learn about common reasons why your payment might not go through and how to fix them for a successful checkout experience at Package From Santa®.

&#x1F385; Santa&apos;s Tech Workshop Tips: We&#x2019;re here to help you complete your order quickly and smoothly! If you&#x2019;re experiencing issues during checkout, here are the most common reasons&#x2014;and how to fix them:<h3 data-start="604" data-end="638" id="isPasted">&#x1F9FE; Most Common Checkout Fixes:</h3>&#x1F4B3; Incorrect Card Details: Check your credit card number, expiration date, and CVV to ensure they&#x2019;re entered correctly.&#x1F3E0; Billing Address Doesn&#x2019;t Match: Make sure the billing address (especially the ZIP code) matches what your card issuer has on file.&#x1F510; CVV Code Error: Triple-check that your 3-digit CVV is accurate.&#x26D4; Insufficient Funds or Credit Limit: Verify that your card has enough available balance or credit.&#x1F310; Browser Issues: Try switching browsers (like Chrome or Safari), or <a data-start="1180" data-end="1259" rel="noopener noreferrer" target="_blank" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-clear-my-browsers-cache-and-cookies-635111" class="fr-strong">clear your browser&#x2019;s cache</a> for a fresh experience.&#x1F4B3; Try a Different Payment Method: You can also try using Apple Pay, Google Pay, Shop Pay, or another card.&#x1F4DE; Contact Your Bank: Sometimes transactions are flagged by banks. A quick call to your card provider may resolve it.<hr data-start="1525" data-end="1528"><h3 data-start="1530" data-end="1553" id="-still-need-help">&#x1F4AC; Still need help?</h3>If the issue continues, our <a data-start="1583" data-end="1650" rel="noopener noreferrer" target="_blank" href="https://packagefromsanta.com/pages/contact-us" class="fr-strong">Customer Service Elves</a> are happy to help! When reaching out, please include:<ul data-start="1706" data-end="1857"><li data-start="1706" data-end="1752" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Device: Mobile (iPhone/Android) or Desktop</li><li data-start="1753" data-end="1795" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Browser: Chrome, Safari, Firefox, etc.</li><li data-start="1796" data-end="1825" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Screenshots are helpful, if available/possible</li><li data-start="1826" data-end="1857" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The URL of the page you&apos;re on</li></ul>&#x1F384; Let&#x2019;s get your festive checkout back on track!

🖥️ Why can't I place my order?

Having trouble navigating the site? Here’s how to fix common issues for both PC and mobile browsers.

Firstly, we truly regret any inconvenience you&apos;re experiencing. Let&apos;s see if we can sprinkle some magic to get things working again! &#x1F31F;Suggestions and Tips for PC Users:<ol><li style="font-size: 16px;">If you&apos;re attempting from a work computer, give it a go at home as office firewalls can sometimes be the Grinch.</li><li style="font-size: 16px;">Press Ctrl + F5 for a &apos;Hard refresh&apos;. This might just shake off the snow and clear any local caches hindering your experience.</li><li style="font-size: 16px;">Not all browsers are on the Nice List. If one&apos;s acting up, try a different one.</li><li style="font-size: 16px;">Clear Browser Cache: Old files stored in your browser might be causing the issue. Navigate to your browser&apos;s settings and clear the cache. Click <a class="fr-strong" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-clear-my-browsers-cache-and-cookies-635111" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">HERE</a>&#xA0;to learn more!</li><li style="font-size: 16px;">Update Your Browser: Ensure you&apos;re using the latest version of your browser. Outdated versions may have bugs or compatibility issues. Click <a class="fr-strong" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-update-or-change-web-browser-635108" id="isPasted" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">HERE</a>&#xA0; to learn more!</li><li style="font-size: 16px;">Disable Browser Extensions/Add-ons: Some extensions can interfere with web functionality. Try disabling them one by one to identify any culprits.</li><li style="font-size: 16px;">Check Internet Connection: A slow or unstable connection might be the root of the issue. If possible, try another network or restart your router.</li><li style="font-size: 16px;">Try Incognito Mode: Using your browser&apos;s incognito or private mode can bypass cache or cookies that might be causing problems.</li><li style="font-size: 16px;">Restart your computer: Often, a simple reboot can resolve many issues.</li></ol>Suggestions and Tips for&#xA0;Mobile Users:<ol><li style="font-size: 16px;">Restart Your Device: Just like PCs, a quick restart can often solve a lot of minor glitches.</li><li style="font-size: 16px;">Clear App Cache/Data: If you&apos;re using an app, go to your device settings and clear the cache or data for that specific app.</li><li style="font-size: 16px;">Update The App: Ensure you&apos;re using the latest version of the app. Check the app store for any updates.</li><li style="font-size: 16px;">Reinstall the App: Sometimes, removing the app and installing it again can solve unexpected issues.</li><li style="font-size: 16px;">Check Internet Connection: Ensure you&apos;re connected to a reliable Wi-Fi network. If using data, ensure you have a good signal and aren&apos;t out of data.</li><li style="font-size: 16px;">Browser Choice: If you&apos;re using a browser on your mobile device, consider switching to another browser to see if the issue persists.</li></ol>If the issue persists:If you&apos;re reaching out to us, it would be so much helpful to know some specifics, so we don&apos;t suggest things you&apos;ve already tried (as mentioned above). This way, our Elf-techs can zoom right to the heart of the challenge. Please sprinkle in these details:<ol><li style="font-size: 16px;">Type of Device: Are you on a computer or phone? What&apos;s the brand/model?</li><li style="font-size: 16px;">Which Browser: Chrome, Safari, or something else?</li><li style="font-size: 16px;">Any Error Messages: Did you see any pop-up warnings or unusual messages?</li><li style="font-size: 16px;">Internet Connection: Are you on Wi-Fi, mobile data, or plugged in with a cable?</li><li style="font-size: 16px;">Has it Happened Before: Is this the first time, or has it been a recurring issue?</li><li style="font-size: 16px;">Screenshots: A picture of what you&apos;re seeing can be really helpful. If you can include the website address in the screenshot, even better!</li></ol>Please click <a class="fr-strong" href="https://packagefromsanta.com/pages/contact-us" id="isPasted" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">HERE</a> <a href="https://packagefromsanta.zendesk.com/hc/en-us/requests/new" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank" class="fr-strong"></a>to submit a request ticket with any detailed information. Once we have this, we&apos;ll be on it faster than a snowflake on a winter breeze! Your patience and cooperation are much appreciated. &#x1F6F7;&#x1F332;

⚙️Experiencing issues on the site?

Not sure how to check or update your browser? Here’s a quick guide to make sure you're using a supported and up-to-date browser.

Not sure what browser you&apos;re using?&#xA0;Click&#xA0;<a href="https://www.whatsmybrowser.org/" style=" text-decoration: none;">HERE</a>&#xA0;to find out!&#xA0;Need to update your browser? &#x1F310; No problem! Here&apos;s a step-by-step guide for the most popular browsers: &#x1F7E2;&#xA0;Google Chrome:<ol><li style="font-size: 16px;">Open the Google Chrome browser.</li><li style="font-size: 16px;">Click the &apos;Customize and control Google Chrome&apos; button in the upper-right corner of the screen.</li><li style="font-size: 16px;">From the drop-down menu, select &apos;Help&apos;, then &apos;About Google Chrome&apos;.</li><li style="font-size: 16px;">The window that appears will automatically check for updates and show you the current version of Chrome.</li></ol>Need to download Chrome, click&#xA0;<a href="https://support.google.com/chrome/answer/95346?co=GENIE.Platform%3DDesktop&amp;hl=en" style=" text-decoration: none;" target="_self">HERE</a>!&#xA0;&#x1F535;&#xA0;Mozilla Firefox:<ol><li style="font-size: 16px;">Click the menu button, and select the question mark icon (on Mac, select &quot;Firefox&quot;).</li><li style="font-size: 16px;">Select &quot;About Firefox&quot;.</li><li style="font-size: 16px;">Firefox will automatically search for updates and display if any are available.</li><li style="font-size: 16px;">Follow the prompts to update.</li></ol>&#x1F7E3;&#xA0;Microsoft Edge:<ol><li style="font-size: 16px;">Open Microsoft Edge&apos;s settings menu.</li><li style="font-size: 16px;">Click on &quot;About Microsoft Edge&quot; at the bottom.</li></ol>&#x1F34F;&#xA0;Safari:<ol><li style="font-size: 16px;">Open the App Store on your Mac.</li><li style="font-size: 16px;">Click &apos;Updates&apos; in the toolbar.</li><li style="font-size: 16px;">If updates are available, follow the prompts to update.</li></ol>Stay updated and enjoy a smoother browsing experience! &#x1F680;

🌐 How do I update or change web browser?

Clearing your browser's cache and cookies can improve performance. Here's how to do it on different browsers.

Why clear my browser&apos;s cache and cookies?Clearing cache and cookies can improve the speed and performance of your browser. The cache stores files to reduce the need to download them again, while cookies save browsing data like logins or user preferences. Over time, this stored data might cause issues or prevent sites from running efficiently. Clearing them can help resolve issues like outdated site versions, slow webpage loads, and even security concerns.If you&apos;re using <a class="fr-strong" href="https://support.google.com/chrome/answer/95346?hl=en&amp;co=GENIE.Platform%3DDesktop" rel="noopener" style=" text-decoration: none;" target="_blank">Google Chrome</a> and you encounter any issues try this:<ol><li style="font-size: 16px;">Press&#xA0;F12 on your keyboard.</li><li style="font-size: 16px;">A side panel will appear (as shown in the screenshot below).</li><li style="font-size: 16px;">Click on the blue &apos;Storage&apos; tab.</li><li style="font-size: 16px;">Select &apos;Clear site data&apos;.</li></ol>&#x1F4DD;Note: If you have passwords saved, you will want to uncheck the box that reads: passwordsIf this doesn&apos;t resolve the issue, please refer to the detailed instructions below on how to clear your cache/cookies for your specific browser.&#xA0;<span data-sheets-userformat="{&quot;2&quot;:15297,&quot;3&quot;:[null,0],&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;\&quot;To learn how to delete your browsing history in Internet Explorer, please click the following link: \nhttps://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history\n\nTo learn how to clear the cache on Firefox, please click the following link: \nhttps://support.mozilla.org/en-US/kb/how-clear-firefox-cache\n\nTo learn how to remove stored cookies and data from Safari, please click the following link: \nhttps://support.apple.com/kb/PH21411?viewlocale=en_US&amp;locale=fr_CA\n\nTo learn how to clear the browsing data on Google Chrome for Android, please click on following link: \nhttps://support.google.com/chrome/answer/2392709?co=GENIE.Platform%3DAndroid&amp;hl=en&amp;oco=0\n\nTo learn how to clear the browsing data on Google Chrome for PC and/or Mac, please click on following link: \nhttps://support.google.com/chrome/answer/2392709?src=socgp&amp;co=GENIE.Platform%3DAndroid&amp;oco=1\n\nTo learn how to clear the browsing data on Google Chrome for iOS, please click on following link: \nhttps://support.google.com/chrome/answer/2392709?src=socgp&amp;co=GENIE.Platform%3DiOS&amp;oco=1\&quot;&quot;}"><img data-fr-image-pasted="true" src="https://packagefromsanta.zendesk.com/hc/article_attachments/4412795747597" alt="mceclip0.png" width="461" height="351" class="fr-fic fr-dii">&#xA0;Remember to restart your browser after clearing the cache and cookies for the changes to take effect. It might also be a good idea to bookmark or remember your frequently visited sites, as clearing cache and cookies might log you out of them.&#xA0;Happy browsing! &#x1F680;&#xA0;Here&apos;s how you can clear cache and cookies for popular browsers:&#x1F7E2;&#xA0;Google Chrome:<ol><li style="font-size: 16px;">Open Google Chrome.</li><li style="font-size: 16px;">Click on the three vertical dots in the upper-right corner of the screen.</li><li style="font-size: 16px;">Hover over &apos;More tools&apos;, then click &apos;Clear browsing data&apos;.</li><li style="font-size: 16px;">Choose &apos;Cookies and other site data&apos; and &apos;Cached images and files&apos;.</li><li style="font-size: 16px;">Click &apos;Clear data&apos;.</li></ol>&#x1F535;&#xA0;Mozilla Firefox:<ol><li style="font-size: 16px;">Click on the three horizontal lines (hamburger menu) in the upper-right corner.</li><li style="font-size: 16px;">Choose &apos;Options&apos;.</li><li style="font-size: 16px;">Click &apos;Privacy &amp; Security&apos; in the left sidebar.</li><li style="font-size: 16px;">Scroll down to &apos;Cookies and Site Data&apos; and click &apos;Clear Data&apos;.</li><li style="font-size: 16px;">Ensure both checkboxes are selected and click &apos;Clear&apos;.</li></ol>&#x1F7E3;&#xA0;Microsoft Edge:<ol><li style="font-size: 16px;">Click the three horizontal dots in the upper-right corner.</li><li style="font-size: 16px;">Select &apos;Settings&apos;.</li><li style="font-size: 16px;">Under &apos;Clear browsing data&apos;, click &apos;Choose what to clear&apos;.</li><li style="font-size: 16px;">Ensure &apos;Cookies and saved website data&apos; and &apos;Cached data and files&apos; are checked.</li><li style="font-size: 16px;">Click &apos;Clear&apos;.</li></ol>&#x1F34F;&#xA0;Safari:<ol><li style="font-size: 16px;">Open Safari.</li><li style="font-size: 16px;">In the menu bar at the top, select &apos;Safari&apos; and then &apos;Preferences&apos;.</li><li style="font-size: 16px;">Go to the &apos;Privacy&apos; tab.</li><li style="font-size: 16px;">Click &apos;Manage Website Data&apos;.</li><li style="font-size: 16px;">Click &apos;Remove All&apos;, then confirm the action.</li></ol>

🍪 How do I clear my browser's cache and cookies?

Having problems uploading photos? This guide helps resolve common issues, especially with Apple iPhones and other devices.

<span data-sheets-userformat="{&quot;2&quot;:15297,&quot;3&quot;:[null,0],&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Sorry to hear you forgot your password. Due to fraud protection, our passwords are case sensitive and we only allow 5 attempts before locking out an account. We would be more than happy to reset your account. Just go here https://packagefromsanta.zendesk.com/hc/en-us/requests/new to submit a request ticket. We will email you back ASAP! Please be sure to check your spam folder or if you are using Gmail, they have different categories, so please check the &apos;promotional&apos; category in your email account. We wouldn&apos;t want you to miss our email back to you! Should you forget your password in the future, simply click the link &apos;forgot your username and password?&apos; This way we can auto send you an email or text to reset it. :)&quot;}" style="font-size: 16px; color: rgb(0, 0, 0);">We found this article with <a href="https://backlightblog.com/iphone-heic-to-jpg" rel="noopener" style=" text-decoration: none;" target="_blank">Apple iPhones</a>. When taking photos. There is a setting to take your photos in &apos;High Efficiency&apos; which are saving your photos as .HEIC not .JPEG as previously.&#xA0;<span data-sheets-userformat="{&quot;2&quot;:15297,&quot;3&quot;:[null,0],&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Sorry to hear you forgot your password. Due to fraud protection, our passwords are case sensitive and we only allow 5 attempts before locking out an account. We would be more than happy to reset your account. Just go here https://packagefromsanta.zendesk.com/hc/en-us/requests/new to submit a request ticket. We will email you back ASAP! Please be sure to check your spam folder or if you are using Gmail, they have different categories, so please check the &apos;promotional&apos; category in your email account. We wouldn&apos;t want you to miss our email back to you! Should you forget your password in the future, simply click the link &apos;forgot your username and password?&apos; This way we can auto send you an email or text to reset it. :)&quot;}" style="font-size: 16px; color: rgb(0, 0, 0);">We are working to accept these photos, but until we do, you will need to save your photos as .JPEG before you can upload them.&#xA0;<span data-sheets-userformat="{&quot;2&quot;:15297,&quot;3&quot;:[null,0],&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Sorry to hear you forgot your password. Due to fraud protection, our passwords are case sensitive and we only allow 5 attempts before locking out an account. We would be more than happy to reset your account. Just go here https://packagefromsanta.zendesk.com/hc/en-us/requests/new to submit a request ticket. We will email you back ASAP! Please be sure to check your spam folder or if you are using Gmail, they have different categories, so please check the &apos;promotional&apos; category in your email account. We wouldn&apos;t want you to miss our email back to you! Should you forget your password in the future, simply click the link &apos;forgot your username and password?&apos; This way we can auto send you an email or text to reset it. :)&quot;}" style="font-size: 16px; color: rgb(0, 0, 0);">If you are on a computer, you may want to try using a different browser, such as Chrome. You can also try these options as well:<ul><li style="font-size: 16px; color: rgb(0, 0, 0);">To do a hard refresh, hold down (Ctrl+Shift+R) on our site.</li><li style="font-size: 16px; color: rgb(0, 0, 0);">To clear our site data, press F12 on your keyboard<ul style="font-size: initial; color: initial;"><li style="font-size: 16px; color: rgb(0, 0, 0);">top far right, click on &apos;Applications&apos;</li><li style="font-size: 16px; color: rgb(0, 0, 0);">1/2 way down, click &apos;Clear site data&apos;.</li></ul></li></ul><span data-sheets-userformat="{&quot;2&quot;:15297,&quot;3&quot;:[null,0],&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Sorry to hear you forgot your password. Due to fraud protection, our passwords are case sensitive and we only allow 5 attempts before locking out an account. We would be more than happy to reset your account. Just go here https://packagefromsanta.zendesk.com/hc/en-us/requests/new to submit a request ticket. We will email you back ASAP! Please be sure to check your spam folder or if you are using Gmail, they have different categories, so please check the &apos;promotional&apos; category in your email account. We wouldn&apos;t want you to miss our email back to you! Should you forget your password in the future, simply click the link &apos;forgot your username and password?&apos; This way we can auto send you an email or text to reset it. :)&quot;}" style="font-size: 16px; color: rgb(0, 0, 0);">You may need to start over with ordering, and if so, we certainly do apologize for any inconvenience, but sometimes this happens due to too many cache/cookies on your computer.&#xA0;<span data-sheets-userformat="{&quot;2&quot;:15297,&quot;3&quot;:[null,0],&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Sorry to hear you forgot your password. Due to fraud protection, our passwords are case sensitive and we only allow 5 attempts before locking out an account. We would be more than happy to reset your account. Just go here https://packagefromsanta.zendesk.com/hc/en-us/requests/new to submit a request ticket. We will email you back ASAP! Please be sure to check your spam folder or if you are using Gmail, they have different categories, so please check the &apos;promotional&apos; category in your email account. We wouldn&apos;t want you to miss our email back to you! Should you forget your password in the future, simply click the link &apos;forgot your username and password?&apos; This way we can auto send you an email or text to reset it. :)&quot;}"><img data-fr-image-pasted="true" src="https://packagefromsanta.zendesk.com/hc/article_attachments/11511531372557" alt="mceclip0.png" class="fr-fic fr-dii">

📸 Why can't I upload my photos?

Need to speak with someone about your Santa Letter order? Here's how to request a callback from our support team and what to expect.

&#x1F384;&#xA0;We&#x2019;re Here to Help&#x2014;Even Without a Call CenterDue to the high volume of Santa believers reaching out during the holiday season, we no longer offer direct phone support&#x2014;but we promise, our team is just one quick form away from helping you!&#x1F4DE; Here&apos;s how to request a callback:<ol data-start="950" data-end="1536"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a data-start="955" data-end="990" rel="noopener noreferrer" href="https://packagefromsanta.com/pages/contact-us" target="_blank" class="fr-strong">Fill out our Contact Form HERE</a> Be sure to include:<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The best phone number to reach you</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">A few ideal times for us to call</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">A quick summary of how we can help</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Keep an eye on your phone Our elves may call from a 586 area code, or it may appear as&#xA0;Unknown Caller. For holiday magic secrecy, if we need to leave a voicemail, we won&#x2019;t mention &#x201C;Santa&#x201D; by name. &#x1F385;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check your email, too! We may follow up by email as well&#x2014;just in case we miss you. Please check your spam/junk or promotions folder in Gmail.</li></ol>We do our very best to respond promptly and make sure every customer feels the holiday spirit in every step of the process. &#x1F381;&#x2728;

📞 How do  I contact customer service by phone?

Need help printing your bonus items? Here are a few tips to make sure you can still access and enjoy your bonus gifts from PackageFromSanta®.

&#x1F384; We understand that not everyone has a printer at home, so here are a few festive suggestions to help you out:&#x1F381; A friend or family member: You can share your email and password for your PackageFromSanta.com&#xA0;<a class="fr-strong" href="https://packagefromsanta.com/account/login" rel="noopener noreferrer" target="_blank">Member Account</a>, and they can help print it for you.&#x1F385; Your place of work: Sneak a bit of holiday cheer into your office by printing your items there.&#x1F4DA; A local public library: A great community resource that can help you with your printing needs.&#x1F381; An office supply or &apos;print&apos; shop: Places like <a class="fr-strong" data-nofollow="true" href="https://www.printicular.com/us/" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Walgreens</a>, <a class="fr-strong" href="https://www.cvs.com/photo/copy-print-services" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">CVS</a>, FedEx/Kinko Offices, and more are ready to assist with printing your holiday memories.

🖨️❓ How can I print bonus items if I don't have a printer?

Find out why you may not be receiving our emails and how to check spam/junk folders or adjust your settings to ensure important messages get through.

Our emails are automated, so please be sure to check your spam/junk folders, or &apos;Promotions&apos; folder if using Gmail. &#xA0;<img data-fr-image-pasted="true" src="https://packagefromsanta.zendesk.com/hc/article_attachments/360012822051/mceclip0.png" width="217" class="fr-fic fr-dii" style="width: 180px; height: 389.862px;">If you purchased a Santa Letter Package or received a free printable item, you will be able to print your receipts &amp; printable items from your PackageFromSanta.com Member Account.You can log into your Member Account by clicking&#xA0;<a href="https://www.packagefromsanta.com/Login.aspx" style=" text-decoration: none;">HERE!</a> &#xA0;

📧 Why am I not receiving your emails?

Discover how to stop receiving SMS text alerts by adjusting your settings within your PackageFromSanta.com Member Account.

To stop SMS, you will need to log into your Member Account by clicking <a href="https://www.packagefromsanta.com/Members/Profile.aspx" rel="noopener" style=" text-decoration: none;" target="_blank">HERE.</a>Once you are logged in, it will take you to the blue &apos;Profile&apos; tab where you can turn ON/OFF your SMS Alert.&#xA0;

📱 How do I stop receiving SMS Text alert?

Need to unsubscribe? Learn how to opt out of receiving emails from PackageFromSanta.com and manage your email preferences.

We&apos;d be sorry to see you leave! <img src="https://attachments.gorgias.help/30BVo7vVeM47rvzm/hc/PG09N6gLoX24j5gK/2024072519-3fb41d13-85f0-409d-a447-6ed5e101d8da-d5a38097-a108-41eb-a79a-cebd6412b819.png" alt=":disappointed:" class="fr-fic fr-dii">Our PackageFromSanta.com emails do have an unsubscribe link at the bottom of every email, but to unsubscribe now, simply click <a class="fr-strong" href="https://www.packagefromsanta.com/unsubscribe.aspx" style=" text-decoration: none;" target="_self">HERE!</a> Please be sure to include any and all emails you may have signed up to receive free items from our website.&#xA0;If you could please allow 1-2 business days for the emails to stop, we would greatly appreciate it. Please simply delete any emails you may receive in the next few days. We apologize for any inconvenience.

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Interested in becoming an influencer for PackageFromSanta®? Learn more about our exciting 2024 Holiday Influencer Program!

Package From Santa&#xAE; is seeking Influencers, Bloggers &amp; Affiliates for our&#xA0;2024 Holiday Campaign!!&#xA0;&#x1F385; Santa is seeking your assistance in spreading the magic and joy of this Christmas holiday season! Go <a class="fr-strong" href="http://packagefromsanta.com/pages/affiliate-program" id="isPasted" rel="noopener noreferrer" target="_blank">HERE</a> to learn more! &#x1F384;Santa and his team will carefully review each submission and select Influencers who truly embody the spirit of the season.&#xA0;&#x1F4DD; We are only accepting applications from the &#xA0;U.S.A. Be sure to check your spam folder or &apos;Promotions&apos; folder in Gmail for any responses from us. &#xA0;

✨ Do you have an Influencer/Affiliate Program?

Still have questions? Reach out to our PackageFromSanta Support Team for help with your order, membership, or bonus items. We're happy to assist!

We&#x2019;re here to help! If you have any questions or need assistance with your order, personalization, or Member Account, our friendly Support Team is just a click away.&#x2728; <a data-start="623" data-end="673" rel="noopener noreferrer" href="https://packagefromsanta.com/pages/contact-us" target="_blank" class="fr-strong">Contact the PackageFromSanta.com Support Team</a> &#x1F4EC; We respond quickly, but do our best during the busy holiday season!&#x1F4A1; Tip: Be sure to include your order number if applicable, or the email used at checkout to help us find your account faster.

🤔 Still have questions?

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Explore our Technical Support section to find help with order placement, uploading photos, browser issues, and more at PackageFromSanta.com.

Technical Support & Troubleshooting – PackageFromSanta.com

Need help with technical issues? Our Technical Support section provides solutions to common problems like placing orders, uploading photos, and browser troubleshooting.

Tech Support & Troubleshooting

🎅 What is PackgeFromSanta.com?

🎁 What is included in each Santa Letter Package?

📜 What types of Santa letters do you have?

👨‍👩‍ Can I include more than one child in a package?

📦 Can I order multiple packages in one transaction?

🎅 Santa Package Overview & Info

❓ How do I access the bonus items in my package?

📝 How do I personalize my Pre-Order?

📝 How does Pre-Ordering work with shipping?

🤔 Still have questions? copy

📝 Pre-Order & Personalization

🎄 When is your store open for holiday orders?

📅 When is the last day to order?

⏰ Holiday Ordering Timeline

Ordering & Packages

🎥 Personalized Santa Video

☎️ Personalized Santa Call

🧸 $10 Build-a-Bear® Voucher

📜 Personalized Nice List Guide

✉️ Letters to Santa Service