Trouble placing your order? Here's a quick guide to fix checkout issues on PackageFromSanta.com—covering payment errors, browser problems, and device troubleshooting.

&#x2705; Quick Fixes to Try:<ul data-start="647" data-end="1326"><li data-start="647" data-end="750" style="font-family: Arial, Helvetica, sans-serif;">Double-check card info Make sure your number, expiration date, and CVV are entered correctly.</li><li data-start="752" data-end="853" style="font-family: Arial, Helvetica, sans-serif;">Use the correct billing address Your ZIP code must match what your card issuer has on file.</li><li data-start="855" data-end="938" style="font-family: Arial, Helvetica, sans-serif;">Triple-check your CVV That 3-digit code on the back of your card matters!</li><li data-start="940" data-end="1037" style="font-family: Arial, Helvetica, sans-serif;">Make sure you have enough funds Some cards have daily limits or low available balances.</li><li data-start="1039" data-end="1145" style="font-family: Arial, Helvetica, sans-serif;">Update or try a different browser Chrome and Safari usually work best. &#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/clear-cache-and-update-your-browser-for-smoother-experience-2114668" target="_blank" rel="noopener noreferrer">How to Update Your Browser</a></li><li data-start="1147" data-end="1244" style="font-family: Arial, Helvetica, sans-serif;">Use a different payment method Try Apple Pay, Google Pay, or another debit/credit card.</li><li data-start="1246" data-end="1326" style="font-family: Arial, Helvetica, sans-serif;">Call your bank Sometimes purchases, during the holidays, get flagged. A quick call can help!</li></ul><hr><h3 data-start="1333" data-end="1354" id="isPasted">&#x1F4BB; On a Computer?</h3><ul data-start="1356" data-end="1663"><li data-start="1356" data-end="1414" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Try from home (work/school firewalls can block checkout)</li><li data-start="1415" data-end="1455" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Press Ctrl + F5 for a hard refresh</li><li data-start="1571" data-end="1612" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Disable extensions (they can interfere)</li><li data-start="1613" data-end="1641" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Try Incognito/Private mode</li><li data-start="1642" data-end="1663" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Restart your device</li></ul>&#x1F449; <a data-start="659" data-end="714" rel="noopener noreferrer" target="_blank" href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/clear-cache-and-update-your-browser-for-smoother-experience-2114668" id="isPasted">Clear Cache &amp; Update Your Browser for Smoother Experience</a><hr><h3 data-start="1670" data-end="1698" id="isPasted">&#x1F4F1; On a Phone or Tablet?</h3><ul data-start="1700" data-end="1874"><li data-start="1700" data-end="1721" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Restart your device</li><li data-start="1722" data-end="1766" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Update or reinstall the app (if using one)</li><li data-start="1767" data-end="1815" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Try a different browser (Safari, Chrome, etc.)</li><li data-start="1816" data-end="1874" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check your internet connection (switch to Wi-Fi or data)</li></ul><hr>&#x1F9E0;&#xA0;Still stuck?No worries...our Elf-Techs are here to help! <a data-start="1192" data-end="1217" rel="noopener noreferrer" href="https://packagefromsanta.com/pages/contact-us" target="_blank">Submit a ticket here</a> with:<ul data-start="1232" data-end="1442"><li data-start="1978" data-end="2030" id="isPasted" style="font-family: Arial, Helvetica, sans-serif;">Your device type (computer, iPhone, Android, etc.)</li><li data-start="2031" data-end="2064" style="font-family: Arial, Helvetica, sans-serif;">The browser or app you&#x2019;re using</li><li data-start="2065" data-end="2100" style="font-family: Arial, Helvetica, sans-serif;">Any error messages or screenshots</li><li data-start="2101" data-end="2151" style="font-family: Arial, Helvetica, sans-serif;">The page you&#x2019;re on (include the URL if possible)</li><li data-start="2152" data-end="2205" style="font-family: Arial, Helvetica, sans-serif;">Let us know if this is a first-time or repeat issue</li></ul>&#x1F6F7; Once we have that info, we&#x2019;ll be able to help faster than Santa&#x2019;s sleigh!

Trouble Placing an Order?

Trouble loading pages or getting stuck online? Learn how to clear your cache and update your browser to improve speed, fix errors, and enjoy a better Package From Santa® experience.

Why Should I Clear My Browser&#x2019;s Cache &amp; Cookies?Having trouble with site loading, login issues, or videos not playing? Often, it&#x2019;s a browser issue. Here&#x2019;s how to clear your cache and make sure your browser is up to date.&#x2705; Quick Steps for Google ChromeIf you&apos;re using Chrome:<ol data-start="662" data-end="784"><li data-start="662" data-end="697" style="font-size: 16px;">Press F12 on your keyboard</li><li data-start="698" data-end="751" style="font-size: 16px;">Click the &#x201C;Application&#x201D; or &#x201C;Storage&#x201D; tab</li><li data-start="752" data-end="784" style="font-size: 16px;">Click &#x201C;Clear site data&#x201D;</li></ol>&#x1F4CC;&#xA0;If prompted, uncheck &#x201C;Passwords&#x201D; to keep saved logins.Then, restart your browser and try again!<hr>Step 1: Clear Cache &amp; Cookies based on your browser<a data-start="1035" data-end="1135" rel="noopener noreferrer" target="_blank" href="https://support.google.com/accounts/answer/32050">Google Chrome</a><a href="https://support.apple.com/en-us/HT201265" target="_blank" rel="noopener noreferrer">Safari</a><a data-start="1166" data-end="1279" rel="noopener noreferrer" target="_blank" href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache">Mozilla Firefox</a><a href="https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d" target="_blank" rel="noopener noreferrer">Microsoft Edge</a> &#x1F4A1;&#xA0;Helpful Tip:&#xA0;Clearing cache &amp; cookies might log you out of websites. Make sure to save any login details or bookmarks first. If prompted, uncheck &#x201C;Passwords&#x201D; to keep saved logins.<hr>Step 2: Update Your Browser based on your browser<a href="https://support.google.com/chrome/answer/95414?hl=en" target="_blank" rel="noopener noreferrer">Google Chrome</a>&#x1F449;<a href="https://www.google.com/search?q=how+to+download+google+chrome" target="_blank" rel="noopener noreferrer">&#xA0;</a><a href="https://www.google.com/chrome/" target="_blank" rel="noopener noreferrer">D</a><a href="https://www.google.com/chrome/" target="_blank" rel="noopener noreferrer">ownload Google Chrome</a><a href="https://support.apple.com/safari" target="_blank" rel="noopener noreferrer">Safari</a> <a data-start="452" data-end="539" rel="noopener noreferrer" target="_blank" href="https://www.microsoft.com/en-us/edge">Microsoft Edge</a><a href="https://support.mozilla.org/en-US/kb/update-firefox-latest-release" target="_blank" rel="noopener noreferrer">Mozilla Firefox</a> <hr data-start="1645" data-end="1648">&#x1F6E0; Still Having Trouble? &#x1F449; <a data-start="1684" data-end="1704" rel="noopener noreferrer" href="https://packagefromsanta.com/pages/contact-us" target="_blank">Submit a ticket</a> that includes:<ul><li data-start="1650" data-end="1755" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Device (mobile type, desktop type, tablet type,&#xA0;</li><li data-start="1650" data-end="1755" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Browser (Google Chrome, Firefos, Edge. Sarari)<ul style="font-family: initial; font-size: initial;"><li data-start="1650" data-end="1755" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F449;&#xA0;<a href="https://www.whatsmybrowser.org/" target="_blank" rel="noopener noreferrer">Click here to find out what browser you&apos;re using!</a></li></ul></li><li data-start="1650" data-end="1755" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Error messages? (screenshots help us)</li></ul>

Clear Cache & Update Your Browser for Smoother Experience

Having problems uploading photos? This guide helps resolve common issues, especially with Apple iPhones and other devices.

Having trouble uploading your photo for your Santa video? Don&#x2019;t worry&#x2014;here are a few common reasons and quick tips to help:<hr data-start="330" data-end="333">&#x1F9CA; Photo File Type:Most issues come from photos saved in&#xA0;.HEIC format (used by iPhones). &#x1F449; Please save your photo as a .JPEG or .JPG file before uploading.How to fix this on iPhone:<ul data-start="545" data-end="644"><li data-start="545" data-end="592" style="font-family: Arial, Helvetica, sans-serif;">Go to Settings &#x2192; Camera &#x2192; Formats</li><li data-start="593" data-end="644" style="font-family: Arial, Helvetica, sans-serif;">Select Most Compatible to save photos as JPEG</li></ul><hr data-start="646" data-end="649">&#x1F4BB; Other Quick Fixes (if using a computer):<ul data-start="699" data-end="905"><li data-start="699" data-end="747" style="font-family: Arial, Helvetica, sans-serif;">Try a different browser like Google Chrome</li><li data-start="748" data-end="795" style="font-family: Arial, Helvetica, sans-serif;">Do a hard refresh: press Ctrl + Shift + R</li><li data-start="796" data-end="905" style="font-family: Arial, Helvetica, sans-serif;">Clear your browser cache or cookies:<ul data-start="837" data-end="905" style="font-family: initial;"><li data-start="837" data-end="905" style="font-family: Arial, Helvetica, sans-serif;">Press F12, click on Applications, then Clear Site Data</li></ul></li></ul>If you still can&#x2019;t upload your photo, you may need to start your order over again. We know that&#x2019;s frustrating, and we&#x2019;re here if you need help!

Why can't I upload my photos?

Need to speak with someone about your Santa Letter order? Here's how to request a callback from our support team and what to expect.

<h1 data-start="166" data-end="215" id="isPasted">We&#x2019;re Here to Help &#x2014; Even Without a Call Center</h1>During the busy holiday season, we receive a very high volume of messages from Santa believers. While we don&#x2019;t offer live phone support, our elves are just one quick form away from helping you!&#x260E;&#xFE0F;&#xA0;How to Request a Callback:<ol data-start="950" data-end="1536"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a data-start="955" data-end="990" rel="noopener noreferrer" href="https://packagefromsanta.com/pages/contact-us" target="_blank" class="fr-strong">Fill out our Contact Form HERE</a> Be sure to include:<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Your best phone number&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">A few ideal times to call</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">A short note about how we can help </li></ul></li><li data-start="682" data-end="881" id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Keep your phone nearby Our elves may call from a 586 area code or show up as&#xA0;Unknown Caller. For Santa&#x2019;s secrecy, we won&#x2019;t mention &#x201C;Santa&#x201D; if we need to leave a voicemail. &#x1F385;</li><li data-start="883" data-end="1025" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check your email, too! If we can&#x2019;t reach you, we&#x2019;ll also follow up by email. Don&#x2019;t forget to check your spam or promotions folder.</li></ol>We do our very best to respond quickly and make sure you feel the magic in every step of the process. &#x2728;&#x1F381;

How do  I contact customer service by phone?

Need to unsubscribe? Learn how to opt out of receiving emails from PackageFromSanta.com and manage your email preferences.

<h2 data-start="292" data-end="347" id="isPasted"> </h2>We&#x2019;re sad to see you go! &#x1F614; But unsubscribing is easy, and we&#x2019;re here to guide you.&#x2709;&#xFE0F; Unsubscribe from EmailsEvery email from PackageFromSanta.com includes an unsubscribe link at the bottom. Simply click that link to stop receiving future emails.&#x1F449; If you use multiple email addresses, please check each inbox for our messages and unsubscribe from each one individually.&#x23F3; Please allow 1&#x2013;2 business days for the unsubscribe process to complete. You may still receive a few emails during this window&#x2014;feel free to delete them. &#x1F4F1;&#xA0;Unsubscribe from Text Messages (SMS)To stop receiving text messages, simply reply STOP to any SMS we send you. This will automatically opt you out of future texts.

How to Unsubscribe from Emails or Text Messages?

packagefromsanta

Explore our Technical Support section to find help with order placement, uploading photos, browser issues, and more at PackageFromSanta.com.

Technical Support & Troubleshooting – PackageFromSanta.com

Need help with technical issues? Our Technical Support section provides solutions to common problems like placing orders, uploading photos, and browser troubleshooting.

Tech Support & Troubleshooting

Trouble Placing an Order?

Clear Cache & Update Your Browser for Smoother Experience

Why can't I upload my photos?

How do I contact customer service by phone?

How to Unsubscribe from Emails or Text Messages?