Understand why you might receive more than one order number — from pre-orders to personalized packages and stocking stuffers.

<div data-block="true" data-editor="au8si" data-offset-key="1nq9q-0-0" id="isPasted"><p data-start="199" data-end="312" id="isPasted"><strong data-start="199" data-end="276"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Every magical order from Santa&#x2019;s workshop gets its own special attention!</span></strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;Here&apos;s how your order numbers work:</span></p><hr data-start="314" data-end="317"><h3 data-start="319" data-end="355" id="-what-each-order-number-means"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F381; What Each Order Number Means:</span></h3><ul data-start="357" data-end="817"><li data-start="357" data-end="513" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-start="359" data-end="513"><strong data-start="359" data-end="380">Pre-Order Number:</strong><br data-start="380" data-end="383">This is the confirmation for your <em data-start="419" data-end="428">initial</em> package purchase. It holds your spot in the North Pole queue before you personalize.</p></li><li data-start="515" data-end="680" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-start="517" data-end="680"><strong data-start="517" data-end="540">Final Order Number:</strong><br data-start="540" data-end="543">This is generated after you personalize your Santa Letter Package. It&apos;s tied to your shipment and any magical extras added at checkout like Stocking Stuffers.</p></li><li data-start="682" data-end="817" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-start="684" data-end="817"><strong data-start="684" data-end="706">Stocking Stuffers:</strong><br data-start="706" data-end="709">These are shipped separately from your child&#x2019;s letter package, but this package won&apos;t have it&apos;s own order number or receipt. However, there would be two separate charges.&#xA0;</p></li></ul><hr data-start="819" data-end="822"><h3 data-start="824" data-end="867" id="-want-to-review-charges-or-receipts"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x1F9FE; Want to Review Charges or Receipts?</span></h3><p data-start="1330" data-end="1416"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You can view a full breakdown of all your orders and charges from your Member Account:</span></p><ol data-start="1418" data-end="1549"><li data-start="1418" data-end="1461" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-start="1421" data-end="1461"><strong data-start="1421" data-end="1459">Log in to your <a data-start="1438" data-end="1457" rel="noopener noreferrer" href="https://packagefromsanta.com/account/login" target="_blank">Member Account</a></strong></p></li><li data-start="1462" data-end="1493" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-start="1465" data-end="1493">Go to <strong data-start="1471" data-end="1491">Account Overview</strong></p></li><li data-start="1494" data-end="1549" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-start="1497" data-end="1549">Select <strong data-start="1504" data-end="1520">Manage Order</strong> to view all related receipts</p></li></ol></div><div data-block="true" data-editor="au8si" data-offset-key="8k850-0-0"><br></div>

🔢 Why do I have multiple order numbers?

Understand why you might see multiple shipping charges on your order and what they mean.

<div data-block="true" data-editor="9i00b" data-offset-key="bo4cb-0-0" id="isPasted"><div data-offset-key="bo4cb-0-0"><span data-offset-key="bo4cb-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We understand that seeing multiple shipping charges on your order might be confusing, so we&#x2019;d like to explain why this happens.</span></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="auaur-0-0"><div data-offset-key="auaur-0-0"><span data-offset-key="auaur-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="4rhi7-0-0"><div data-offset-key="4rhi7-0-0"><span data-offset-key="4rhi7-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Each Santa letter package is sent separately to ensure every child gets their own magical experience. As a result, there are separate shipping charges for each package shipped.</span></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="du8cr-0-0"><div data-offset-key="du8cr-0-0"><span data-offset-key="du8cr-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="80ucc-0-0"><div data-offset-key="80ucc-0-0"><span data-offset-key="80ucc-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Additionally, if you order individual items such as &apos;Stocking Stuffer&apos; items, these are shipped directly to the parent or guardian, in a top-secret box or envelope. We take extra care to ensure that these items are not shipped directly to the children, preserving the magic of Christmas.</span></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="4re54-0-0"><div data-offset-key="4re54-0-0"><span data-offset-key="4re54-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="9i00b" data-offset-key="49vtb-0-0"><div data-offset-key="49vtb-0-0"><br></div></div><p><br></p>

🚚 Why are there multiple shipping charges?

Learn how to edit your Santa letter order before it ships! You can make changes to shipping info, personalization, and bonus items from your Member Account.

<p data-end="331" data-start="194" id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You can easily make changes to your order if the status shows &quot;Unfulfilled&quot; in your PackageFromSanta.com <a class="fr-strong" href="http://packagefromsanta.com/account/login">Member Account</a>.&#xA0;</span></p><p data-end="891" data-start="823" id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x2728; This includes updates to:</span></p><ul data-end="540" data-start="333"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Shipping Name and Address</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Santa Letter</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Nice Certificate</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Santa Photo</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Santa Flight Plan</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Friendship Certificates</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Parchment Nice List Book</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">North Pole Newspaper</li></ul><p data-end="891" data-start="823" id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#x2728; Here&#x2019;s how to make changes:</span></p><ul data-end="891" data-start="578"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log in to your <a data-end="653" data-start="595" rel="noopener noreferrer" target="_blank" href="https://packagefromsanta.com/account/login" class="fr-strong">Member Account</a>.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Go to Order History.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Locate the Order Number you&apos;d like to update.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Click Manage Order.<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">To edit shipping, scroll past the receipt area.</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Use the Edit buttons next to each item to make your changes.</li></ul><hr><p><strong>Related Help Articles:</strong></p><p data-end="891" data-start="823">&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-to-log-into-my-member-account-982454" rel="noopener noreferrer" target="_blank">How to log into My Member Account</a>?</p><p data-end="891" data-start="823">&#x1F449; <a href="https://packagefromsanta-rw7cliws379.gorgias.help/en-US/how-do-i-access-my-bonus-items-859229" rel="noopener noreferrer" target="_blank">How do I access my bonus items</a>?</p><div data-block="true" data-editor="92od0" data-offset-key="9r54l-0-0"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></div><div data-block="true" data-editor="92od0" data-offset-key="16fud-0-0"><div data-offset-key="16fud-0-0"><span data-offset-key="16fud-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="92od0" data-offset-key="18atp-0-0"><div data-offset-key="18atp-0-0"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></div></div><p><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></p><p><br></p>

✏️ How can I edit my shipping or other items?

Learn how to edit your PackageFromSanta.com order before it ships! Change names, addresses, and personalized items easily from your Member Account.

<p id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">Yes! You can edit your order <strong data-start="299" data-end="336" id="isPasted">as long as it&#x2019;s still Unfulfilled</strong> in your</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;</span><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><span style="color: rgb(44, 130, 201);"><a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer"><strong>Member Account</strong></a></span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">.&#xA0;</span></p><p data-start="402" data-end="436" id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">&#x1F381; <strong data-start="405" data-end="436">Here&#x2019;s what you can update:</strong></span></p><ul data-start="438" data-end="625"><li data-start="438" data-end="467" style="font-family: Arial, Helvetica, sans-serif;"><p data-start="440" data-end="467">Shipping name and address</p></li><li data-start="468" data-end="484" style="font-family: Arial, Helvetica, sans-serif;"><p data-start="470" data-end="484">Santa Letter</p></li><li data-start="485" data-end="505" style="font-family: Arial, Helvetica, sans-serif;"><p data-start="487" data-end="505">Nice Certificate</p></li><li data-start="506" data-end="521" style="font-family: Arial, Helvetica, sans-serif;"><p data-start="508" data-end="521">Santa Photo</p></li><li data-start="522" data-end="543" style="font-family: Arial, Helvetica, sans-serif;"><p data-start="524" data-end="543">Santa Flight Plan</p></li><li data-start="544" data-end="571" style="font-family: Arial, Helvetica, sans-serif;"><p data-start="546" data-end="571">Friendship Certificates</p></li><li data-start="572" data-end="600" style="font-family: Arial, Helvetica, sans-serif;"><p data-start="574" data-end="600">Parchment Nice List Book</p></li><li data-start="601" data-end="625" style="font-family: Arial, Helvetica, sans-serif;"><p data-start="603" data-end="625">North Pole Newspaper</p></li></ul><p data-end="689" data-start="673" id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">&#x1F6E0;&#xFE0F; <strong data-start="636" data-end="656" id="isPasted">To Make Changes:</strong></span></p><ol data-end="858" data-start="690"><li data-end="727" data-start="690" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-end="727" data-start="693">Log into your <span id="isPasted" style="color: rgb(0, 0, 0);"><span style="color: rgb(44, 130, 201);"><a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer" class="fr-strong"><strong>Member Account</strong></a></span></span></p></li><li data-end="756" data-start="728" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-end="756" data-start="731">Go to <strong data-end="754" data-start="737">Order History</strong></p></li><li data-end="799" data-start="757" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-end="799" data-start="760">Click on the order # you&#x2019;d like to edit</p></li><li data-end="858" data-start="800" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><p data-end="858" data-start="803">Then find your <strong data-end="856" data-start="840">Edit buttons&#xA0;</strong></p></li></ol><p data-start="863" data-end="907" id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">&#x2728; <strong data-start="865" data-end="907">Need Help or Want to Add/Remove Items?</strong></span></p><p data-start="909" data-end="1076"><span style="font-family: Arial,Helvetica,sans-serif;">If your order is still <strong data-start="932" data-end="947">Unfulfilled</strong>, our elves are happy to help! Just </span><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(44, 130, 201);"><a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer" class="fr-strong"><strong>Contact Us</strong></a>&#xA0;</span><span style="font-family: Arial,Helvetica,sans-serif;">and we&#x2019;ll keep the holiday magic going. &#x1F385;</span></p><p><br></p><div data-block="true" data-editor="92od0" data-offset-key="18atp-0-0"><br></div><div data-block="true" data-editor="92od0" data-offset-key="v516-0-0"><div data-offset-key="v516-0-0"><br></div></div><p><span style="font-size: 16px;"><br></span></p><p><span style="font-size: 16px;"><br></span></p><p><br></p>

✏️ Can I edit my order after it’s placed?

If you’re having trouble locating your order, find tips and instructions to help you find it.

<p data-start="217" data-end="258" id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">No worries&#x2014;let&#x2019;s sleigh this together! &#x1F381;</span></p><p><strong>Step 1: Make Sure You Ordered from Us</strong></p><p data-start="311" data-end="383">We only have records for orders placed through PackageFromSanta.com.</p><ul data-start="385" data-end="568"><li>Check your email (and spam/promotions) for a confirmation from us.</li><li>Review your card statement for a charge from &#x201C;PackageFromSanta.com&#x201D; or our number: 866-894-4789.</li></ul><p><br></p><p data-start="575" data-end="621"><strong>Step 2: Log In to Your Member Account</strong></p><p data-start="622" data-end="672">If you did place an order, you&apos;ll have an account.</p><p data-start="674" data-end="764">&#x1F449; <a data-start="677" data-end="731" rel="noopener noreferrer" target="_blank" href="https://packagefromsanta.com/account/login">Log in here</a> to check your Order History.</p><hr><p><br></p><p data-start="771" data-end="800">&#x2753;<strong>&#xA0;Still No Order Found?</strong></p><p data-start="801" data-end="901">If you can&#x2019;t log in or see no charge from us, it&#x2019;s possible your order was with a different company.</p><p data-start="903" data-end="1061">&#x2714;&#xFE0F; Double-check with your bank<br data-start="933" data-end="936">&#x2714;&#xFE0F; <a data-start="939" data-end="1020" rel="noopener noreferrer" target="_blank" href="https://packagefromsanta.com/pages/contact-us">Contact us</a> if you&apos;re unsure&#x2014;we&#x2019;re happy to help! &#x1F4AB;</p>

🔍 Why can't I find the order I placed?

If you've placed an order but want to upgrade your Santa letter package (e.g., from Silver to Gold or Platinum), we're here to help. Due to our system setup, upgrades aren't automatic, but our elves can guide you through it quickly. Follow these step

<p dir="auto" id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">If you&apos;ve placed an order but want to upgrade your Santa letter package (e.g., from Silver to Gold or Platinum), we&apos;re here to help. Due to our system setup, upgrades aren&apos;t automatic, but our elves can guide you through it quickly.</span></p><p dir="auto"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Follow these steps:</strong></span></p><ol dir="auto"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log in to your PackageFromSanta.com &#xA0;<a href="https://packagefromsanta.com/account/login" target="_blank" rel="noopener noreferrer">Member Account</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Go to &quot;Order History&quot; and note your current order number.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://packagefromsanta.com/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact our support team</a>, and provide your order number and the upgrade you&apos;d like (e.g., &quot;Upgrade #12345 to Platinum&quot;).</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We&apos;ll upgrade your original order (if unshipped), issue a request for additonal payment for the difference..&#xA0;</li></ol><p dir="auto"><span style="font-family: Arial,Helvetica,sans-serif;">Note: Upgrades must happen before your order ships. If it&apos;s already on its way, we can discuss options like adding items separately.</span></p><p dir="auto"><span style="font-family: Arial,Helvetica,sans-serif;">If this doesn&apos;t cover your needs or your order has shipped, reach out&#x2014;we&apos;re happy to make the holidays extra special! &#x1F917;</span></p>

🎄 How do I upgrade my Santa package?

packagefromsanta

Explore common questions after placing your order with Santa, including tracking, multiple order numbers, and account access for magical extras and updates.



Already Placed Your Order? – Post-Purchase Help | PackageFromSanta.com

Placing or Managing an Order

Have questions after placing your Santa letter order? This section helps with tracking, multiple charges, shipping surprises, and managing your account after checkout.